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Associate Service Desk Analyst Jobs in Trumbull, CT

TEKsystems

Service Desk Analyst

New Haven, CT · Hybrid

$20 - $24/hr

They use HP service desk but any prior experience with ticketing system will do. Essential duties of position Identify and analyze hardware, software and network-related problems. Troubleshoot and ...

Fairfield University

Desk Staff Associate

Fairfield, CT · On-site

Join Our Team as a Desk Staff Associate! Are you looking for an engaging opportunity to work in a ... You'll gain valuable experience in customer service while being part of a team that values ...

New

Point72

Service Desk Engineer, Technology

Stamford, CT · On-site

Job Summary : Point72 is a leading global alternative investment firm seeking a Service Desk ... analytical troubleshooting and root‑cause identification skills, with high attention to detail ...

Robert Half

Help Desk/Desktop Support Analyst

Norwalk, CT · On-site

$24 - $28/hr

We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on ... Manage incoming service requests from initial assessment through resolution, document work ...

Point72

Service Desk Engineer, Technology

Stamford, CT · On-site

The Service Desk Engineer will provide high-quality technical support to global employees, diagnose ... analytical troubleshooting and root‑cause identification skills, with high attention to detail ...

Genesis Health Clubs

Front Desk Associate

Mount Kisco, NY · On-site

$16 - $22/hr

... service. Duties and Responsibilities: * Executes procedures as outlined by front desk manual ... Ability to communicate with guests and other associates, including reading, writing and speaking

Planet Fitness

Front Desk Associate

Norwalk, CT · On-site

$16.94/hr

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Trumbull, CT

Associate Service Desk Analyst information

See Trumbull, CT salary details

$14

$23

$35

How much do associate service desk analyst jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for associate service desk analyst in Trumbull, CT is $23.64, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.39 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What cities near Trumbull, CT are hiring for Associate Service Desk Analyst jobs?

Cities near Trumbull, CT with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in Trumbull, CT as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $49,163 per year, or $23.6 per hour.

Help Desk Level III Support Analyst

Aquinas Consulting

Trumbull, CT

$20 - $27.50/hr

Full-time

Re-posted 10 days ago

Job description

Aquinas Consulting is currently looking to fill a Level III Service Desk Analyst job in Trumbull, CT. This DIRECT hire job is available with a leading IT solutions provider. They have been an industry leader for 50 years. In this role, you will manage, implement, and troubleshoot issues and provide solutions for our clients. You will provide guidance to our clients throughout various stages of troubleshooting and solution implementation within their environment.
Level II/III Service Desk Analyst Job Responsibilities:

  • Resolve situations with VIP clients (white glove experience)
  • Troubleshoot and resolve critical server, network, and lines of business incidents
  • Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP
  • Office 365 / Azure / AWS
  • Microsoft Exchange Server/Exchange Online
  • Remote access technologies, including RDS and VPN
  • Peripheral device support, including network printers, scanners, monitors & UPS devices.
  • WAN devices
  • Hypervisors, SAN, NAS
  • Wireless controllers and access points, routers, firewalls, and network switches
  • Resolve escalated issues from the L1 and L2 team members
  • Complete move/add/changes of client servers and workstations, including adding printers, applications, roles, etc.
  • Mentor team members on technology
  • Support sales team including attending sales presentations as the technical SME.
  • Collaborate with other departments to solve complex issues
  • Tasks assigned by the Director of Service Desk.

Level II/III Service Desk Analyst Job Qualifications:

  • High School diploma, Bachelor’s Degree a plus
  • Minimum of 6 years work experience in a Help Desk role
  • Previous MSP experience
  • CompTIA A+/Network+ or equivalent experience
  • MCSA or equivalent experience
  • Complete technical understanding and expertise in the following:
  • Public and private DNS functionality
  • Mail flow diagnostics
  • VPN support and configuration
  • File server support and configuration
  • RDS environment support

If you are interested in this DIRECT-hire Level II/III Service Desk Analyst Job in Trumbull, CT, please apply now to be connected with a member of our team.   
Please note: Applying to this role is an agreement to have your information entered into our database and acknowledgement that a recruiter will reach out to you either by phone, email, and/or text message regarding this and similar job opportunities.
Aquinas Consulting is a woman and minority owned company headquartered in Milford, CT that provides Engineering, Information Technology (IT), and Manufacturing staffing solutions throughout the US. We take pride in 20 years of service to our clients, our hiring managers, our consultants, and our local community.  Aquinas is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. www.aquinasconsulting.com