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Remote Help Desk Analyst Jobs in Kentucky (NOW HIRING)

Cayenta

(Remote) Support Analyst

Canada, KY · Remote

At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:

NV5

Senior Analyst

Lexington, KY · On-site +1

$77K - $102K/yr

Location: Remote allowed but hybrid based in one NV5's Offices Geospatial Offices preferred ... help current and future customers solve the world's toughest problems. The NV5 family brings ...

UK St Claire

Network Engineer

Morehead, KY · On-site +1

Essential Functions • Interfaces with help desk and support technicians to resolve and document ... remote access for end users and vendors. • Coordinates and implements network and ...

King's Daughters

Network Engineer

Morehead, KY · On-site +1

Essential Functions • Interfaces with help desk and support technicians to resolve and document ... remote access for end users and vendors. • Coordinates and implements network and ...

Pentair

Senior SAP Analyst - EWM

Louisville, KY · Remote

$82K - $152K/yr

We put our mission into practice, helping the world sustainably move, improve and enjoy water, life ... External candidates can work remote, as long as you are within a reasonable driving distance of a ...

Yum! Brands

Property Tax Analyst

Louisville, KY · On-site +1

$60K - $62K/yr

Whether you're just starting out or stepping into leadership, you'll help shape our future by ... This role is fully remote but will need to be located in the Greater Louisville area. Salary Range ...

Deloitte

Epic Research & Genomics Analyst

Louisville, KY · On-site +1

Project Talent Model (PTM) is a model that is tailored specifically for long-term, remote client ... Your contributions can help clients improve financial performance, accelerate new digital ventures ...

Demand.com

Marketing Director (Remote)

Louisville, KY · Remote

DemandFactor is a data-driven B2B growth and demand-generation company helping brands find, engage ... Manage marketing KPIs, analytics, attribution, and budget * Build and grow the marketing team What ...

Harris

(Remote) Implementation Consultant

Canada, KY · Remote

Carry out analysis and document processes based on customer requirements and best practice ... and helping to develop their knowledge and skills Job Relationships Reports to: Team Lead and ...

Harris

(Remote) Implementation Consultant

Canada, KY · Remote

Carry out analysis and document processes based on customer requirements and best practice ... and helping to develop their knowledge and skills Job Relationships Reports to: Team Lead and ...

Lumimeds

You'll own team performance, optimize the sales process, improve conversion rates, and help build ... Analyze every stage of the customer journey-from lead assignment through enrollment-to identify ...

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Remote Help Desk Analyst information

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How much do remote help desk analyst jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for remote help desk analyst in Kentucky is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.37 per hour, depending on experience, location, and employer.

What are some common challenges faced by Remote Help Desk Analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Help Desk Analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What is a Remote Help Desk Analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Remote Help Desk Analyst jobs in Kentucky? For Remote Help Desk Analyst jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Remote Help Desk Analyst jobs in Kentucky look for? The top searched job categories for Remote Help Desk Analyst jobs in Kentucky are:
What cities in Kentucky are hiring for Remote Help Desk Analyst jobs? Cities in Kentucky with the most Remote Help Desk Analyst job openings:
Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Kentucky as of July 2026, with employment types broken down into 52% Part Time, and 48% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,518 per year, or $20.9 per hour.
Operations Experience Project Manager

Operations Experience Project Manager

Valvoline

Frankfort, KY • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Valvoline rating

6.1

Company rating: 6.1 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

499th of 536 rated manufacturers

Job description

It All Starts with Our People
As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores - every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.
Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.
The Opportunity
The Operations Experience Lead plays a critical role within the Operations Experience (OX) team by owning clear, consistent, and timely communications that support store operations and enable successful execution of field-facing initiatives. This role partners closely with OX, Store Enablement/Training, Help Desk/Support, Corporate Communications, and other business partners to align messaging, learning content, and change readiness so teams receive the right information at the right time. A core part of the scope is writing, maintaining, and governing OX standard operating procedures (SOPs), FAQs, and supporting documentation to ensure processes are clear, current, and easy to follow. In addition, the Specialist leverages OX analytics and reporting to identify trends, track performance, and recommend improvements that enhance operational effectiveness and the store experience.
The role will have regular interaction with internal teams including Operations Experience, Training, Store Enablement, Help Desk, Support, and Corporate Communications. They will also maintain communication with senior leadership to support alignment on strategic initiatives. External interactions include franchise partners, third-party vendors, and other key stakeholders involved in the planning, execution, and communication of OX-led projects.
Key Responsibilities:
  • Write, maintain, and govern OX SOPs and supporting documentation, ensuring content is accurate, current, easy to follow, and aligned with Training and business owners for change readiness
  • Serve as a liaison across OX, Store Enablement, Training, Help Desk/Support, and Corporate Communications to ensure consistent alignment on initiative intent, field readiness, and the content delivered to stores.
  • Own OX communications governance and planning by maintaining a forward-looking communications and initiative pipeline, aligning timing and dependencies with Training and key business partners, and ensuring field-facing messages are accurate, consistent, and delivered through the right channels.
  • Lead communications drafting and execution for OX initiatives (e.g., launch updates, change notices, FAQs, and stakeholder recaps), ensuring messages are clear, actionable, and aligned with operational standards and brand voice.
  • Perform OX analytics and reporting (e.g., initiative performance, support trends, adoption and pain points), synthesizing insights into recommendations and content that improve execution and the store experience.
  • Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

Experience:
  • Minimum 3-5 years of experience in operations, communications, training/store enablement, process documentation, project coordination, or a related business support role.
  • Experience writing or maintaining SOPs, FAQs, job aids, process documentation, or field-facing communications.
  • Experience partnering cross-functionally with operations, training, support/help desk, communications, or field leadership teams.
  • Retail, quick-service, automotive service, franchise, or multi-unit operations experience preferred.
  • Experience using data, reporting, or trend analysis to identify opportunities and recommend improvements preferred.
  • Strong written communication skills with the ability to create clear, concise, actionable content for field teams.
  • Knowledge of operations processes, SOP governance, communication planning, and change readiness practices.
  • Ability to translate complex operational updates into practical, easy-to-follow guidance.
  • Strong attention to detail, editing, proofreading, and document management skills.
  • Ability to manage multiple priorities, deadlines, initiatives, and stakeholder requests.
  • Strong cross-functional collaboration and relationship-building skills.
  • Analytical skills with the ability to review reporting, identify trends, and summarize insights into recommendations.
  • Problem-solving ability, and comfort working in a fast-paced, changing environment.
  • Proficiency with Microsoft Office tools; experience with SharePoint, Teams, Word, PowerPoint, PowerBI, PowerApps, reporting dashboards, or project tracking tools preferred.

We Take Care of the WHOLE You
  • Health insurance plans (medical, dental, vision)
  • HSA and flexible spending accounts
  • 401(k)
  • Incentive opportunity*
  • Life insurance
  • Short and long-term disability insurance
  • Paid vacation and holidays*
  • Employee Assistance Program
  • Valvoline Instant Oil Change discounts
  • Tuition reimbursement*
  • Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.
Your Path to Valvoline
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

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About Valvoline

Sourced by ZipRecruiter

Valvoline Inc., headquartered in Lexington, Kentucky, US, is an international manufacturer and distributor of automotive oil, additives, and lubricants. Established in 1866 by Dr. John Ellis, Valvoline is recognized as the creator of the world's first high mileage motor oil, advancing as a leader in the automotive lubricant industry ever since. The company's product portfolio incorporates a vast range of motor and industrial oils, lubricants, and automotive maintenance goods. Valvoline’s mission is "to power the success of every team member and business partner by living our culture and values", which stand on a foundation of 'People', 'Performance', 'Innovation' and 'Continuous Improvement'.

Industry

Oil and gas extraction

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, KY, US

Year founded

1866

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