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Helpdesk Jobs in Kentucky (NOW HIRING)

360care

Helpdesk Tech

Louisville, KY

$19.25 - $26/hr

This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and operating ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Overview This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and ...

360care

Helpdesk Tech

Louisville, KY

$19.25 - $26/hr

Overview This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and ...

FUN.com, Inc.

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Description Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a guardian of the scan guns, you'll make sure every piece of equipment is ready for battle ...

Funcom Inc

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a guardian of the scan guns, you'll make sure every piece of equipment is ready for battle, cleaned to ...

American Elevator Group

Helper

Louisville, KY

$15.25 - $19.25/hr

As an Elevator Helper you will be responsible for assisting the Mechanic on construction jobs, keeping the tools and job site organized, running parts and materials, and maintaining tools, equipment ...

New

American Elevator Group

Helper

Louisville, KY · On-site

$15.25 - $19.25/hr

As an Elevator Helper you will be responsible for assisting the Mechanic on construction jobs, keeping the tools and job site organized, running parts and materials, and maintaining tools, equipment ...

New

ARS

Warehouse Helper

Lexington, KY · On-site

$14.75 - $18/hr

We are seeking a dependable Warehouse Helper to support warehouse operations and assist field teams by organizing materials, preparing equipment, and delivering supplies for residential HVAC, ...

New

Stantec

Driller's Helper

Lexington, KY

Every day, we're helping communities improve, reuse, and protect our world's most precious resource. Join our team to deliver transformational projects that will benefit future generations. Grow with ...

All My Sons Moving & Storage

Mover / Helper

Louisville, KY · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

All My Sons Moving & Storage

Mover / Helper

Lexington, KY · On-site

$20 - $150/day

Hiring Immediately | Weekly Pay + Daily Tips | Flexible Scheduling All My Sons Moving & Storage is looking for energetic, dependable Helpers to join our professional moving team. If you enjoy staying ...

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All JobsHelpdesk JobsHelpdesk Jobs in Kentucky

Helpdesk information

See Kentucky salary details

$11

$20

$29

How much do helpdesk jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for helpdesk in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a helpdesk professional?

To thrive as a Helpdesk professional, you need a strong understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant IT certification such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Zendesk and remote support tools is typically required. Excellent communication, patience, and problem-solving abilities are vital soft skills for effective user support. These skills ensure timely resolution of technical issues and high user satisfaction, which are critical for maintaining business productivity.

What are some common challenges faced by helpdesk professionals and how can they be overcome?

Helpdesk professionals often encounter challenges such as managing high volumes of support requests, troubleshooting a wide range of technical issues, and communicating complex information to users with varying technical backgrounds. To overcome these challenges, it’s important to prioritize tasks effectively, maintain clear documentation, and develop strong communication skills. Collaborating closely with team members and utilizing knowledge bases can also help resolve issues more efficiently and provide consistent support to end users.

What is a helpdesk?

Helpdesk jobs involve providing technical support and assistance to users who are experiencing issues with computer systems, software, or hardware. Helpdesk professionals typically troubleshoot problems, answer queries, and guide users through solutions either in person, over the phone, or via email and chat. They play a crucial role in maintaining the productivity of an organization by ensuring that technical issues are resolved swiftly and efficiently.

What is the difference between Helpdesk vs Technical Support Specialist?

AspectHelpdeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentHelpdesk staff usually work in an office or call center setting, providing remote or on-site supportTechnical Support Specialists may work in call centers, on-site, or remotely, often handling more complex issues
Employer & Industry UsageCommon in IT, customer service, and tech companies for general user supportFound in IT firms, software companies, and hardware providers, focusing on technical problem resolution

Helpdesk and Technical Support Specialist roles share similar credentials and work environments, but Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support, with Helpdesk staff serving as the first point of contact and Technical Support Specialists providing in-depth technical assistance.

What are the most commonly searched types of Helpdesk jobs in Kentucky? The most popular types of Helpdesk jobs in Kentucky are:
What are popular job titles related to Helpdesk jobs in Kentucky? For Helpdesk jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Helpdesk jobs in Kentucky look for? The top searched job categories for Helpdesk jobs in Kentucky are:
What cities in Kentucky are hiring for Helpdesk jobs? Cities in Kentucky with the most Helpdesk job openings:
Helpdesk jobs near you
Infographic showing various Helpdesk job openings in Kentucky as of August 2026, with employment types broken down into 84% Full Time, 10% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

Helpdesk Tech

360care

Louisville, KY

$19.25 - $26/hr

Full-time

Posted 11 days ago

360care rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and operating system software, hardware and/or networks.


  • Respond to IT service requests to our contact center via email, chat and/or customer-facing portal.
  • Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue and implement solutions.
  • Install, modify, update and/or repair computer hardware and software configurations, settings and permissions.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), WiFi and other networks.
  • Assist with installing and testing computer peripherals.
  • Follow up and gather feedback from team members to ensure resolution of issue.
  • Assess patterns and determine root cause for recurring problems.
  • Record all instances and time spent in ticketing software.
  • Communicates and recommends solutions to supervisor and peers.
  • Interact regularly with internal and external IT partners.
  • Reacts positively to change, supports implementations and other project tasks/duties.
  • Develop and update knowledge base and training materials.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • Reacts positively to change and performs other duties as assigned.

  • 1+ years of industry knowledge and experience.
  • Analytical and problem-solving skills to troubleshoot and diagnose issues.
  • Multitasking skills to assist multiple team members and tasks at once.
  • Time management skills to organize and provide updates/fixes within a committed timeframe.
  • Ability to work effectively independently, with other IT team members and management.
  • Must be self-motivated with a strong desire to further develop skills, excel and achieve results.
  • Strong communication skills, both written and verbal to gather information from team members and explain complex technical concepts in simple terms.

 

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.

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