Covington, KY · On-site
$20 - $27.25/hr
We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal ... as ConnectWise and may interact with other service platforms including Jira, Autodesk, or ...
Quick apply
Covington, KY · On-site
$20 - $27.25/hr
We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal ... as ConnectWise and may interact with other service platforms including Jira, Autodesk, or ...
Louisville, KY · On-site
$70K - $85K/yr
This isn't a break/fix role or a help desk escalation path -- it's a project delivery seat. You'll ... Experience with ConnectWise • Multi-site deployment experience • A track record of clean ...
Quick apply
Louisville, KY · On-site
$70K - $85K/yr
This isn't a break/fix role or a help desk escalation path -- it's a project delivery seat. You'll ... Experience with ConnectWise • Multi-site deployment experience • A track record of clean ...
Louisville, KY · On-site
$70K - $85K/yr
This isn't a break/fix role or a help desk escalation path - it's a project delivery seat. You'll ... Experience with ConnectWise Multi-site deployment experience A track record of clean project ...
Louisville, KY · On-site
$70K - $85K/yr
This isn't a break/fix role or a help desk escalation path - it's a project delivery seat. You'll ... Experience with ConnectWise Multi-site deployment experience A track record of clean project ...
Louisville, KY · On-site
$70K - $85K/yr
This isn't a break/fix role or a help desk escalation path - it's a project delivery seat. You'll ... Experience with ConnectWise • Multi-site deployment experience • A track record of clean ...
Louisville, KY · On-site
$70K - $85K/yr
This isn't a break/fix role or a help desk escalation path - it's a project delivery seat. You'll ... Experience with ConnectWise • Multi-site deployment experience • A track record of clean ...
Louisville, KY · On-site
Lead security awareness efforts to help client employees recognize and prevent threats such as ... Experience working with RMM/PSA tools (such as ConnectWise) and security platforms (such as Guardz ...
Louisville, KY · On-site
Lead security awareness efforts to help client employees recognize and prevent threats such as ... Experience working with RMM/PSA tools (such as ConnectWise) and security platforms (such as Guardz ...
Richmond, KY · Hybrid
$55K - $65K/yr
As the frontline of Dedicated IT, you'll help a diverse range of clients with creative solutions to ... Resolve and document support tickets efficiently using ConnectWise, handling support requests via ...
Richmond, KY · Hybrid
$55K - $65K/yr
As the frontline of Dedicated IT, you'll help a diverse range of clients with creative solutions to ... Resolve and document support tickets efficiently using ConnectWise, handling support requests via ...
Louisville, KY · On-site
Lead security awareness efforts to help client employees recognize and prevent threats such as ... Experience working with RMM/PSA tools (such as ConnectWise) and security platforms (such as Guardz ...
Quick apply
Louisville, KY · On-site
Lead security awareness efforts to help client employees recognize and prevent threats such as ... Experience working with RMM/PSA tools (such as ConnectWise) and security platforms (such as Guardz ...
Louisville, KY · On-site
Lead security awareness efforts to help client employees recognize and prevent threats such as ... Experience working with RMM/PSA tools (such as ConnectWise) and security platforms (such as Guardz ...
Louisville, KY · On-site
Lead security awareness efforts to help client employees recognize and prevent threats such as ... Experience working with RMM/PSA tools (such as ConnectWise) and security platforms (such as Guardz ...
The right candidate is knowledgeable, authentic, personable, and passionate about helping people ... Proficiency with Remote Monitoring and Management (RMM) tools (e.g., ConnectWise, N-Central, Datto ...
The right candidate is knowledgeable, authentic, personable, and passionate about helping people ... Proficiency with Remote Monitoring and Management (RMM) tools (e.g., ConnectWise, N-Central, Datto ...
Richmond, KY · On-site +1
$55K - $65K/yr
As the frontline of Dedicated IT, you'll help a diverse range of clients with creative solutions to ... Resolve and document support tickets efficiently using ConnectWise, handling support requests via ...
Richmond, KY · On-site +1
$55K - $65K/yr
As the frontline of Dedicated IT, you'll help a diverse range of clients with creative solutions to ... Resolve and document support tickets efficiently using ConnectWise, handling support requests via ...
Richmond, KY · Hybrid
$55K - $65K/yr
As the frontline of Dedicated IT, you'll help a diverse range of clients with creative solutions to ... Resolve and document support tickets efficiently using ConnectWise, handling support requests via ...
Quick apply
Richmond, KY · Hybrid
$55K - $65K/yr
As the frontline of Dedicated IT, you'll help a diverse range of clients with creative solutions to ... Resolve and document support tickets efficiently using ConnectWise, handling support requests via ...
| Aspect | Helper Connectwise | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | IT service management, remote and on-site support | Help desk, call centers, remote troubleshooting |
| Industry Usage | Managed service providers, IT departments | IT support, technical support services |
| Common Search/Comparison | Helper Connectwise vs Help Desk Technician |
Helper Connectwise typically refers to roles involving the use of ConnectWise platform for IT service management, focusing on ticketing, automation, and client communication. Help Desk Technicians provide technical support and troubleshooting, often using various ticketing systems including ConnectWise. While both roles support IT services, Helper Connectwise emphasizes platform-specific tasks, whereas Help Desk Technicians focus on resolving technical issues across different tools.
$20 - $27.25/hr
Temporary
Posted 5 days ago
We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal for someone who enjoys hands-on technical support, device deployment, and end-user assistance across desktop and infrastructure needs. The role will contribute to daily support operations while helping keep workstations, peripherals, and connectivity services running smoothly.
Responsibilities:
• Prepare, image, configure, and deploy desktop and laptop systems for employees in accordance with technical standards.
• Install, disconnect, relocate, and organize workstation equipment, including computers, monitors, and related peripheral hardware.
• Deliver in-person support for end-user technology issues involving Windows devices, common software, and connected accessories.
• Assist with foundational infrastructure work such as cable management, network connectivity checks, and basic troubleshooting of technical issues.
• Track, update, and resolve support requests through a ticket management platform while maintaining clear documentation.
• Diagnose and address problems related to hardware performance, operating systems, software functionality, and user connectivity.
• Partner with the IT team on large-scale rollout efforts, office equipment moves, and other deployment-focused initiatives.
• Support user account and access-related activities in environments that utilize Active Directory.
• Work with tools such as ConnectWise and may interact with other service platforms including Jira, Autodesk, or ServiceNow as needed
• Hands-on experience with PC builds, imaging, deployment, and workstation setup in a business environment.
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Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.
Recruiting and staffing services
10,000+ Employees
San Ramon, CA, US
1948
