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Desktop It Support Jobs in Kentucky (NOW HIRING)

Quantam

IT Support Specialist

Flemingsburg, KY · On-site

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive ... We are currently seeking a Desktop Support Technician . We're seeking a knowledgeable Desktop ...

Quantam

$18.25 - $25.25/hr

Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive ... We are currently seeking a Desktop Support Technician . We are seeking an experienced and ...

Dana

IT Field Support Analyst

Danville, KY · On-site

Provide hands-on technical support for end-user devices, including laptops, desktops, printers, and ... Install, configure, and maintain hardware, software, and IT infrastructure in alignment with ...

Mesabi Metallics

IT Support Specialist

Paducah, KY · On-site

$60K - $85K/yr

Provide L1/L2 support for desktops, laptops, printers, servers, and IT peripherals. * Install ... Provide IT support for plant operations, remote sites, and critical production environments.

University of Southern California

$94.93/hr

The University of Southern California's Information Technology Services is seeking a talented ... ITIL Foundations, CompTIA A+, Microsoft, and/or Apple desktop support certification. * A strong ...

New

People Plus, Inc.

Entry Level IT Support

Paducah, KY · On-site

$15/hr

Now Hiring: Entry-Level IT Support People Plus is looking for an Entry-Level IT Support candidate to assist a Support Specialist and provide basic technical support. This is a great opportunity for ...

Atmosenergy

IT Support Technician

Bowling Green, KY

$21 - $29/hr

Works with vendors and supervisors and may order hardware including laptops, desktops, MDTs, VDI ... May support telecom equipment including, phone systems and patch panel facilities in field offices ...

Pae

IT Support Technician

Louisville, KY · On-site

$32 - $35/hr

Amentum is seeking an IT Support Technician to support our DHS customer at their regional CONUS and OCONUS facilities in Louisville, KY. With your fantastic attention to detail and follow-through ...

Amentum

IT Support Technician

Louisville, KY · On-site

$32 - $35/hr

Amentum is seeking an IT Support Technician to support our DHS customer at their regional CONUS and OCONUS facilities in Louisville, KY. With your fantastic attention to detail and follow-through ...

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All JobsDesktop It Support JobsDesktop It Support Jobs in Kentucky

Desktop It Support information

What is desktop IT support?

Desktop IT Support professionals are responsible for assisting users with issues related to computer hardware, software, and network connectivity on desktop systems. They diagnose and resolve technical problems, install and configure new equipment, and provide guidance on using various applications. Their goal is to ensure that employees can work efficiently by minimizing downtime and addressing IT-related concerns promptly. Desktop IT Support staff often work both remotely and on-site to maintain and improve the overall IT environment within an organization.

What are the key skills and qualifications needed to thrive as a desktop IT support specialist?

To thrive as a Desktop IT Support specialist, you need strong troubleshooting skills, knowledge of operating systems (Windows and macOS), and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote support tools, and basic networking concepts is also important. Excellent communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills are crucial for ensuring minimal downtime, efficient issue resolution, and a positive user experience in any organization.

What are some common challenges faced by desktop IT support professionals, and how can they be overcome?

Desktop IT Support professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting diverse hardware and software issues, and communicating technical solutions to non-technical users. To overcome these, it's important to develop strong organizational skills, keep up-to-date with the latest technologies, and practice clear, patient communication. Building strong relationships with team members and end users also helps in creating a supportive environment where problems can be resolved more efficiently.

What is the difference between Desktop IT Support vs Help Desk Technician?

AspectDesktop IT SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOn-site, troubleshooting hardware/software issuesRemote or on-site, customer support
Employer & Industry UsageIT departments, corporate, small businessesIT support centers, service providers
Common Search & ComparisonYesYes

Desktop IT Support and Help Desk Technician roles often overlap, but Desktop IT Support typically involves hands-on hardware and software troubleshooting on-site, while Help Desk Technicians may handle remote support and customer inquiries. Both roles require similar certifications and are essential in IT support environments, but their focus and work settings differ slightly.

How to get into desktop IT support?

To enter desktop IT support, gaining relevant certifications such as CompTIA A+ and developing skills in troubleshooting hardware and software issues are essential. Entry-level positions often require basic knowledge of operating systems, networking, and customer service, with some employers valuing hands-on experience or internships.

What are popular job titles related to Desktop It Support jobs in Kentucky?

For Desktop It Support jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Desktop It Support jobs in Kentucky look for?

The top searched job categories for Desktop It Support jobs in Kentucky are:

Desktop It Support jobs near you
Infographic showing various Desktop It Support job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

IT Support Specialist

Flemingsburg, KY • On-site

Quantam
51 - 200 employees
Learn more about Quantamexternal

Full-time

Medical, Retirement, PTO

Posted 16 days ago

Job description

Overview:
Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician.
JOB DESCRIPTION:
We're seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service to work in. Candidates must have minimum of 1-2 years of experience in desktop support or similar role. This must include installation, troubleshooting, and repair of devices in a windows-based environment.
RESPONSIBILITIES:
  • Provide desktop support and troubleshoot software issues to ensure smooth IT operations.
  • Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
  • Utilize ServiceNow platform for ticket management and efficient workflow.
  • Apply computer skills to assist in network configurations and IT infrastructure maintenance.

PREFERRED SKILLS:
  • 1-2+ years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
  • Well-versed in computer systems and be able to set up hardware, install and configure software.
  • Basic networking troubleshooting skills.
  • Reliable attendance.
  • Excellent customer service and communication skills.
  • Computer equipment configuration, setup, and installation.
  • Experience in ticketing software (preferably ServiceNow).
  • Hardware and software experience.
  • Must maintain a valid driver's license.

Skills:
Desktop Support,Hardware Troubleshooting,Networking,Windows Server,Cameras,Phones

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