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Temp It Support Technician Jobs in Kentucky (NOW HIRING)

Activate Games

IT Support Specialist

Lexington, KY · On-site

It Support Specialist Activate is a fast growing location based entertainment company. The parent company of Activate America also owns Breakout Games, the largest escape game company in the US, and ...

Activate Games

IT Support Specialist

Lexington, KY · On-site

It Support Specialist Activate is a fast growing location based entertainment company. The parent company of Activate America also owns Breakout Games, the largest escape game company in the US, and ...

TEKsystems

IT Support Partner

Lexington, KY

$23 - $30/hr

Description The IT Support Partner (ITSP) provides advanced technical support and operational ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

TEKsystems

IT Support Partner

Lexington, KY

$23 - $30/hr

Description The IT Support Partner (ITSP) provides advanced technical support and operational ... If eligible, the benefits available for this temporary role may include the following: • Medical ...

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Temp It Support Technician information

What is the difference between Temp It Support Technician vs Help Desk Technician?

AspectTemp It Support TechnicianHelp Desk Technician
CertificationsCompTIA A+, Network+ (often required)CompTIA A+, HDI-SCA (preferred)
Work EnvironmentTemporary assignments, onsite or remote supportHelp desk, call centers, support centers
Employer & IndustryIT service providers, staffing agencies, corporate ITCorporate IT departments, MSPs, tech support firms

The Temp It Support Technician and Help Desk Technician roles share similar certifications and work environments, often involving troubleshooting hardware and software issues. The main difference is that a Temp It Support Technician typically works on short-term or contract assignments, while Help Desk Technicians are usually employed full-time within organizations. Both roles are essential in providing technical support, but the Temp It Support Technician offers flexible, temporary support solutions for various clients.

What are the most commonly searched types of It Support Technician jobs in Kentucky? The most popular types of It Support Technician jobs in Kentucky are:
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Temp It Support Technician jobs near you
IT Support Technician

IT Support Technician

Advanced Business Solutions

Louisville, KY • On-site

$35K - $45K/yr

Full-time

Posted 22 days ago

Job description

IT Support Technician
Reports to: Service Manager Hours Required: Full Time (40 hours per week)
ABS was founded in 1995 as a Customer Service company first and an IT Service company second. We have experienced fast growth and expansion which provides many opportunities for advancement and growth for our employees. We encourage ingenuity and creativity in all aspects of our company and believe that the key to our success has been and will continue to be our constant desire to improve the Customer Experience.
The ideal ABS IT Support Technician, also referred to as a Tier 1 Technician, is a proactive self-starter with exceptional troubleshooting and analytical skills who possesses an ability to excel in a fast-paced environment. They are not afraid to set and meet a high level of expectations. The right candidate is approachable, confident, persistent, and passionate. This detail-oriented, organized, structured individual knows how to prioritize, motivate, and coach others with a positive “can-do” attitude. Excellent communication skills when interacting with customers via phone, email, chat is essential. Critical thinking, perseverance and adaptability are imperative for this role. They must possess excellent logical problem-solving skills as well as the ability to follow through.
ESSENTIAL DUTIES/RESPONSIBILITIES
During your first month of employment, you will be trained on the ABS Way as well as the systems we use to provide service. We take a great deal of pride in providing our customers with a high-quality experience and ensure that all of our engineers are trained and to do so. Once our new employees go through the basic training provided, they will begin to learn in greater detail about how to fulfill the duties of their individual job roles. The daily responsibilities include but are not limited to:
  1. Act as escalation point for tier 1 tickets.
  2. Provide a full range of network, server, and workstation support for a diverse client base.
  3. Remotely troubleshooting client issues or being onsite at a client office, providing superior IT customer service.
  4. Professionally respond to telephone calls, emails, and web-based service requests.
  5. Provide friendly, courteous and quality support for clients.
  6. Follow a service ticket through to its completion.
  7. Meet or exceed key service metrics.
QUALIFICATIONS
  1. Ability to communicate technical information, both verbal and written, to a wide range of end-users
  2. Strong knowledge of desktop operating systems and productivity software (MS Office, Visio, PowerPoint, Adobe).
  3. In-depth knowledge of Windows Server Operating Systems, Group Policies, Active Directory, Office 365, and Exchange.
  4. Advanced understanding of IP networking.
  5. Thorough knowledge of Switches, Routers, and Firewalls.
  6. Ability to work in a team environment and communicate effectively.
  7. Self-starter with a proven record of setting and accomplishing goals.
PREFERRED
  1. 3 to 5 years of on the job experience providing technical support in an Information Technology capacity.
  2. Above average verbal communication and interpersonal skills.
  3. Associates or bachelor’s degree or equivalent experience.
  4. Relevant Industry certifications.
  5. Experience working as part of a team.

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