ZipRecruiter

Log In

1

Help Desk Jobs in Kentucky (NOW HIRING)

FAT Brands Inc

Help Desk Technician

Lexington, KY · On-site

$40K - $50K/yr

We are looking for a Help Desk Technician to perform a variety of technical problem analysis for systems and applications provided to technology users by the Information Technology (IT) department ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance. PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to ...

Fazoli's

Help Desk Analyst

Lexington, KY · On-site

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical assistance. PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to ...

Quantam

Help Desk Technician (2nd Shift)

Frankfort, KY · On-site

$17.25 - $23.50/hr

We are currently seeking a Help Desk Technician (2nd Shift). Candidates must be able to work onsite in Frankfort, KY. Overview: Kentucky State Police Information Technology Branch is seeking ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst : The requirements below are representative of the knowledge, skill, and/or ability required.

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/wk

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst : The requirements below are representative of the knowledge, skill, and/or ability required.

Zones

Help Desk Analyst

Bowling Green, KY

$31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst : The requirements below are representative of the knowledge, skill, and/or ability required.

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

Thomas More University

IT Help Desk Manager

KY · On-site

Basic Purpose The IT Operations Manager is responsible for leading frontline IT services, including help desk operations, campus event support, printing services, and user technology support. This ...

SPARKSTA LLC

Help Desk / Technology Analyst

Louisville, KY · On-site

$25 - $30/hr

We offer a collaborative environment, strong growth opportunities, and the chance to help shape the direction of both our client environments and our company. If you want hands-on cloud engineering ...

next page

Showing results 1-20

All JobsHelp Desk JobsHelp Desk Jobs in Kentucky

Help Desk information

See Kentucky salary details

$11

$20

$29

How much do help desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for help desk in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but Help Desk professionals are still essential for complex issues, customer service, and system management. AI tools can augment help desk roles by improving efficiency, but they do not fully replace the need for human expertise and problem-solving skills in IT support. Help Desk jobs often require communication skills, technical knowledge, and certifications like CompTIA A+ or ITIL.

How much does help desk pay?

Help desk technician salaries typically range from $35,000 to $55,000 annually, depending on experience, certifications, and the complexity of support provided. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or ITIL can earn higher wages.

What are some common challenges faced by Help Desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as a Help Desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What jobs pay 4000 a week without a degree?

Help desk roles typically do not pay $4,000 a week without a degree; they usually offer lower wages. High-paying jobs that can reach this level without a degree often involve sales, real estate, or skilled trades like plumbing or electrical work, which rely on experience and certifications rather than formal education. These roles may require specialized skills, licenses, or certifications but can offer substantial weekly earnings based on performance and workload.

What are Help Desk jobs?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What does a help desk job do?

A help desk job involves providing technical support and assistance to users experiencing hardware, software, or network issues. Help desk technicians troubleshoot problems, answer questions, and often use ticketing systems to track and resolve issues efficiently.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

More about Help Desk jobs
What are the most commonly searched types of Help Desk jobs in Kentucky? The most popular types of Help Desk jobs in Kentucky are:
What are popular job titles related to Help Desk jobs in Kentucky? For Help Desk jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Help Desk jobs in Kentucky look for? The top searched job categories for Help Desk jobs in Kentucky are:
What cities in Kentucky are hiring for Help Desk jobs? Cities in Kentucky with the most Help Desk job openings:
Help Desk jobs near you
Infographic showing various Help Desk job openings in Kentucky as of July 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,823 per year, or $20.1 per hour.
Help Desk Technician

Help Desk Technician

FAT Brands Inc

Lexington, KY • On-site

$40K - $50K/yr

Full-time

Posted 18 days ago

Job description

Description:

WHAT WE ARE LOOKING FOR: We are looking for a Help Desk Technician to perform a variety of technical problem analysis for systems and applications provided to technology users by the Information Technology (IT) department ensuring prompt and efficient resolution. Help Desk Technicians are the primary point of contact for all users of technology seeking technical assistance.


PRIMARY DUTIES AND RESPONSIBILITIES:

· Provide support and resolve technical issues to end users.

· Log and track requests for assistance utilizing approved call-tracking software.

· Maintain lines of communication with technology users and technical staff to communicate the status of problem resolution.

· Triage and escalate level 2, 3, and emergency calls to appropriate technical staff or outside vendor, as necessary.

· Participate in the preparation of procedure manuals and documentation for end-user and help desk reference.

· Track user problem trends and make recommendations for pro-active solutions and improvements to the Help Desk Supervisor.

· Assists in training new help desk personnel by providing backup coverage.

· Prioritize workload based on the severity of issue and customer need.

· Write clear and effective correspondence to technology users as necessary.

· Performs a variety of complicated tasks and performs other duties as assigned.

Requirements:

· Strong verbal and written communication skills, with the ability to communicate effectively with personnel at all levels in the organization employing a high degree of tact and diplomacy to promote a positive image of the department.

· Customer service skills including telephone responsiveness, intermediate typing, and technical troubleshooting skills.

· Possess self-initiative, positive attitude, and ability to work well within a team environment.

· Possess prior experience, training, and the ability to apply problem solving skills to resolve technical issues

· Previous working knowledge in the establishing and accomplishing of departmental/professional goals.

· Working knowledge of PC hardware and software.

· Ability to work flexible shifts.

· Ability to multi-task and prioritize all technical issues that arise.

· Associate degree in an IT related field such as computer information systems.

· Previous work experience in the restaurant industry preferred but not required.


This position is in person, based out of Lexington, Kentucky.

Apply