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Help Desk Jobs in Covington, KY (NOW HIRING)

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

We stand by our service and products, and we are looking for an IT Help Desk Director that has the same quality standards and takes pride in their work. We offer great starting salaries, retirement ...

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

We stand by our service and products, and we are looking for an IT Help Desk Director that has the same quality standards and takes pride in their work. We offer great starting salaries, retirement ...

Audit Tel

IT Help Desk

Cincinnati, OH · On-site

$38K - $45K/yr

We fully train our Help Desk employees on various IT devices and systems that other companies don't support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support ...

Audit-Tel Inc

IT Help Desk

Cincinnati, OH · On-site

We fully train our Help Desk employees on various IT devices and systems that other companies don't support. Our techs gain experience in Networking, Cabling, Access Control, Computer/Phone Support ...

Inverse Technology Solutions

IT Help Desk

Cincinnati, OH · On-site

They are seeking an IT Help Desk Support Technician to handle support tickets and assist with various IT systems, requiring motivation and a willingness to learn. Responsibilities : • open support ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay Rate: $30/hr (W2) Schedule: Monday - Friday, 8:00 AM - 5:00 PM Contract Duration: 6 months (possible ...

Healthcare Support Staffing

Help Desk Support

Mason, OH

$18.75 - $25.50/hr

Company Description With a 16-year tradition of excellence. A single source provider of world-class technology products and services for the healthcare industry. We are at the forefront of delivering ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

King City Gardens

IT Support/ Help Desk

Cincinnati, OH · On-site

POSITION SUMMARY The IT Support / Help Desk Associate provides first-line technical support to employees across King City Gardens / FW Green Management, LLC and its affiliated entities. This role is ...

Collabera

Technical/Help Desk Support

Mason, OH · On-site

$15/hr

Company Description Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $550 million in sales revenue and a global presence that represents ...

Funcom Inc

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a guardian of the scan guns, you'll make sure every piece of equipment is ready for battle, cleaned to ...

FUN.com, Inc.

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Description Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a guardian of the scan guns, you'll make sure every piece of equipment is ready for battle ...

Encore Talent Solutions

IT ServiceDesk Agent

Cincinnati, OH · On-site

$16.25 - $21/hr

Previous experience in a customer service, help desk, service desk, or technical support environment preferred. * Strong verbal and written communication skills. * Excellent interpersonal skills and ...

DMI

Tier I Technician

Sharonville, OH · On-site

$31K/yr

About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team ...

DMI

Tier I Technician

Sharonville, OH

$31K - $38K/yr

About the Opportunity DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team ...

DMI

Tier I Technician

Sharonville, OH · On-site

$19.25 - $26/hr

DMI, LLC is seeking a Tier I Help Desk Technician to join our Managed Mobility Services (MMS) Contact Center in Sharonville, OH. This role is part of our Live Services team, providing frontline ...

MOUNT ST JOSEPH UNIVERSITY

ISS Student Worker

Cincinnati, OH · On-site

$13.50 - $15/hr

All ISS Student Workers are to assist patrons at the Help Desk and provide front-line assistance for the support of electronic classrooms, and the delivery and support of media equipment. Duties and ...

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All JobsHelp Desk JobsHelp Desk Jobs in Covington, KY

Help Desk information

See Covington, KY salary details

$12

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$32

How much do help desk jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for help desk in Covington, KY is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Covington, KY?

The most popular types of Help Desk jobs in Covington, KY are:

What job categories do people searching Help Desk jobs in Covington, KY look for?

The top searched job categories for Help Desk jobs in Covington, KY are:

What cities near Covington, KY are hiring for Help Desk jobs?

Cities near Covington, KY with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Covington, KY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $46,740 per year, or $22.5 per hour.

Help Desk Technician

Cincinnati, OH

Saint Ursula Academy
Elementary and Secondary Schools • 51 - 200 employees
Learn more about Saint Ursula Academyexternal

$18 - $20/hr

Full-time

Posted 7 days ago

Job description

Help Desk Technician

Mission:
Saint Ursula Academy is a vibrant educational community founded on the strength of our Catholic faith and Ursuline values. Saint Ursula Academy promotes academic excellence and fosters a welcoming, respectful, and diverse community. Saint Ursula Academy graduates women filled with faith, integrity, and courage, ready to make a positive impact in the world.
Job Summary:
The Help Desk Technician is responsible for assisting the Chief Technology Resource Officer (CTRO) and associated Technology Team in the planning, implementing, and managing of technology at Saint Ursula Academy. The position is responsible for first-level problem determination, problem/incident recording, problem resolution, and problem escalation. Provide technical software, hardware, and network problem resolution to all personal computer users by performing question/problem diagnosis and guiding users through step-by-step solutions; communicate technical solutions in a courteous, professional manner; provide one-on-one end-user training as needed; assist other technology personnel; troubleshoot printer problems; escalate more complex end-user problems as needed; and conduct hardware and software inventory database maintenance and reporting.
Responsibilities/Duties:
  • Support the mission as described in the mission, vision, and core values statements of Saint Ursula Academy.
  • Works cooperatively with other personnel and departments to ensure a welcoming environment for students, parents and visitors to the school.
  • The Help Desk Technician fields Help Desk calls from users and creates the initial record of the request; resolves end-user problems; escalates requests as necessary.
  • Troubleshoot and resolve computer and printer hardware and software problems.
  • Install new software on users' computers. Provide basic technology training and guidance to faculty, staff and students.
  • Assist with inventory management by maintaining accurate records of IT equipment and software licenses.
  • Clean, modify, and repair hardware including laptop computers, desktop computers, monitors, keyboards, printers, etc. (*repair at the Technology Team’s discretion).
  • Setup and teardown audio-visual equipment in support of events.
  • Provide good customer service to end-users in person, via phone calls, or emails.
  • Provide first-level contact and problem resolution for all users with hardware, software, and application problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. Assists with user accounts, passwords, permission, and access.
  • Provide accurate and timely logging of problems and resolutions for problems in the Help Desk problem management database.
  • Obtains and conveys concise problem information for external and internal service personnel.
  • Escalate problems as appropriate following help desk procedures.
  • Act as a liaison between customers and internal support staff to ensure accurate problem interpretation.
  • Maintain communications with customers during the problem-resolution process.
  • Review and update Help Desk documentation as assigned.
  • Reviews and recommends modifications to procedures with CTRO.
  • Perform other duties as assigned.
Education/Experience:
  • Requires a High School Diploma.
  • One to three years experience in IT support.
  • Possess or is willing to obtain a CompTIA A+ certification within 12 months.
  • Possess or is willing to obtain a Dell Certified Technician certification within 12 months.
  • Google Workspace experience or certification preferred.
Knowledge, Skills amp; Abilities:
  • Strong customer service skills and professionalism are required.
  • Patiently work with nontechnical users.
  • Experience with educational institutions preferred.
  • Knowledge of computer hardware and software, wireless networks amp; portable electronic devices.
  • Basic networking and Wi-Fi trouble shooting.
  • Experience in computer hardware and software troubleshooting.
  • Proficient with Windows 10 and 11, Google GSuite, and Microsoft Office applications.
  • Ability to diagnose a problem rather than simply follow a script.
  • Ability to quickly learn the use of other school-related software.
  • Active listener with excellent interpersonal, oral and written communication skills.
  • Able to prioritize work daily in order to meet critical deadlines.
  • Able to work in a busy office environment, demanding high levels of concentration while inputting, checking and making calculations, while also coping with frequent interruptions, e.g. responding to staff/customer inquiries with minimal re-work.
Physical Requirements:
  • Must be able to sit for prolonged periods in front of a computer.
  • Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs.), bending, standing, climbing or walking.

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