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Help Desk Jobs in Kentucky (NOW HIRING)

360care

Helpdesk Tech

Louisville, KY

$19.25 - $26/hr

Overview This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and operating ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Overview This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Overview This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and ...

Quantam

Main Console Operator

Frankfort, KY · On-site

Previous experience as a Desktop Support Technician, Help Desk Technician, IT Support Specialist, NOC Technician, or similar IT support professional. * Hands-on experience diagnosing and resolving ...

VIOC

Operations Experience Specialist

Frankfort, KY · On-site +1

$44K - $59K/yr

This role partners closely with OX, Store Enablement/Training, Help Desk/Support, Corporate Communications, and other business partners to align messaging, learning content, and change readiness so ...

Valvoline

Operations Experience Specialist

Frankfort, KY · On-site

$44K - $59K/yr

This role partners closely with OX, Store Enablement/Training, Help Desk/Support, Corporate Communications, and other business partners to align messaging, learning content, and change readiness so ...

Dover Networks LLC

$159 - $173/hr

Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems. Provides support for the escalation and communication of status to agency management ...

New

The Boeing Company

$110 - $160/hr

Oversees help desk services, may include data center management, and ensures efficient resolution of IT issues while maintaining service level agreements. Experience and QualificationsRequired ...

New

White Lodging

Front Desk Supervisor

Louisville, KY · On-site

$16.25 - $21.25/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. We are hiring a Front Desk Supervisor to support daily hotel front ...

White Lodging Careers

Front Desk Supervisor

Louisville, KY · On-site

$16.25 - $21.25/hr

You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow. We are hiring a Front Desk Supervisor to support daily hotel front ...

Mycanopy

$100 - $130/hr

This role oversees infrastructure and network operations, cloud services, cybersecurity, end-user computing, help desk operations, and AI-enabled operational technologies to ensure secure, reliable ...

VIOC

Operations Experience Project Manager

Frankfort, KY · On-site +1

The position partners closely with OX, Store Enablement, Help Desk, Support, Training, Corporate Communications, business owners, franchise partners, and external stakeholders to ensure projects are ...

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All JobsHelp Desk JobsHelp Desk Jobs in Kentucky

Help Desk information

See Kentucky salary details

$11

$20

$29

How much do help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Kentucky?

The most popular types of Help Desk jobs in Kentucky are:

What are popular job titles related to Help Desk jobs in Kentucky?

For Help Desk jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Kentucky look for?

The top searched job categories for Help Desk jobs in Kentucky are:

What cities in Kentucky are hiring for Help Desk jobs?

Cities in Kentucky with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

Helpdesk Tech

360care

Louisville, KY

$19.25 - $26/hr

Full-time

Posted 20 days ago

360care rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Overview

This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and operating system software, hardware and/or networks.

Responsibilities
  • Respond to IT service requests to our contact center via email, chat and/or customer-facing portal.
  • Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue and implement solutions.
  • Install, modify, update and/or repair computer hardware and software configurations, settings and permissions.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), WiFi and other networks.
  • Assist with installing and testing computer peripherals.
  • Follow up and gather feedback from team members to ensure resolution of issue.
  • Assess patterns and determine root cause for recurring problems.
  • Record all instances and time spent in ticketing software.
  • Communicates and recommends solutions to supervisor and peers.
  • Interact regularly with internal and external IT partners.
  • Reacts positively to change, supports implementations and other project tasks/duties.
  • Develop and update knowledge base and training materials.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • Reacts positively to change and performs other duties as assigned.
Qualifications
  • 1+ years of industry knowledge and experience.
  • Analytical and problem-solving skills to troubleshoot and diagnose issues.
  • Multitasking skills to assist multiple team members and tasks at once.
  • Time management skills to organize and provide updates/fixes within a committed timeframe.
  • Ability to work effectively independently, with other IT team members and management.
  • Must be self-motivated with a strong desire to further develop skills, excel and achieve results.
  • Strong communication skills, both written and verbal to gather information from team members and explain complex technical concepts in simple terms.

 

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.

Employment Type: OTHER

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