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Help Desk Jobs in Kentucky (NOW HIRING)

defi AUTO LLC

Client Support Desk Analyst

Frankfort, KY · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description 3rd shifts- 10:30pm-7am On-site IT service desk analyst. troubleshooting internal employees with IT issues Skills Help desk, Service desk, Troubleshooting, Customer service Top Skills ...

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Description 3rd shifts- 10:30pm-7am On-site IT service desk analyst. troubleshooting internal employees with IT issues Skills Help desk, Service desk, Troubleshooting, Customer service Top Skills ...

Nordic

Desk Side Analyst (Paducah, KY)

Paducah, KY · On-site

$20 - $27.50/hr

Job Summary The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely ...

Nordic

Desk Side Analyst (Paducah, KY)

Paducah, KY · On-site

$20 - $27.50/hr

Job Summary The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware break fixes, and upgrades as needed. This position also ensures all services are delivered in a timely ...

TEKsystems

Service Desk Technician

Louisville, KY · On-site

$18 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk TechnicianOverview We are seeking a Service Desk Technician to join a collaborative ... Serve as a backup operations resource to help maintain system integrity and operational continuity.

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Service Desk TechnicianOverview We are seeking a Service Desk Technician to join a collaborative ... Serve as a backup operations resource to help maintain system integrity and operational continuity.

360care

Helpdesk Tech

Louisville, KY

$19.25 - $26/hr

Overview This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and operating ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Overview This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Overview This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and ...

Gallatin County Schools

Computer Technician

Warsaw, KY · On-site

$16.75 - $22.25/hr

Responds to Help Desk tickets in a timely manner * Maintains accurate records of Help Desk tickets through Spiceworks. * Provides technical guidance to staff and students. * Installs network printers ...

Quantam

Main Console Operator

Frankfort, KY · On-site

  • Medical

  • Retirement

  • PTO

Previous experience as a Desktop Support Technician, Help Desk Technician, IT Support Specialist, NOC Technician, or similar IT support professional. * Hands-on experience diagnosing and resolving ...

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All JobsHelp Desk JobsHelp Desk Jobs in Kentucky

Help Desk information

See Kentucky salary details

$11

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$29

How much do help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What is a help desk?

Help Desk jobs involve providing technical support and assistance to users experiencing issues with computer systems, software, or hardware. Professionals in these roles typically respond to customer inquiries, troubleshoot problems, and resolve technical issues either remotely or in person. They document incidents, escalate complex issues when necessary, and may also assist with setting up equipment or software. Help Desk staff play a critical role in ensuring smooth IT operations and maintaining productivity by minimizing downtime for users.

What are the key skills and qualifications needed to thrive as a help desk professional, and why are they important?

To thrive as a Help Desk professional, you need a solid understanding of computer hardware, software troubleshooting, and strong problem-solving skills, often supported by a relevant IT degree or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are crucial soft skills for effectively assisting users. These competencies ensure timely technical support, user satisfaction, and efficient resolution of IT issues within an organization.

What are some common challenges faced by help desk professionals, and how can they effectively manage them?

Help Desk professionals often encounter challenges such as handling a high volume of support requests, dealing with frustrated users, and balancing multiple priorities. To manage these effectively, it's important to develop strong communication and time management skills, maintain a calm and empathetic demeanor, and stay organized through ticketing systems. Many teams also offer training and peer support to help staff stay updated on new technologies and procedures, making it easier to resolve issues efficiently while maintaining a positive customer experience.

What is the difference between Help Desk vs Technical Support Specialist?

AspectHelp DeskTechnical Support Specialist
CredentialsTypically requires a high school diploma or equivalent; certifications like CompTIA A+ are commonOften requires similar certifications; some roles prefer additional certifications like Network+ or vendor-specific certs
Work EnvironmentOffice or remote; front-line support for end-usersOffice or remote; more specialized technical troubleshooting
Employer & Industry UsageUsed across various industries for user supportCommon in IT, tech companies, and service providers
Search & Comparison IntentHigh overlap; both support end-users with technical issues

Help Desk and Technical Support Specialist roles share many similarities, including work environment and required certifications. However, Help Desk positions typically focus on general user support and troubleshooting, while Technical Support Specialists often handle more complex technical issues. Both roles are essential in IT support structures and serve as entry points for technical assistance in organizations.

Is help desk a stressful job?

Help desk jobs can be stressful due to high customer expectations, tight deadlines, and the need to troubleshoot technical issues quickly. However, stress levels vary depending on the work environment, workload, and individual skills in communication and problem-solving.
More about Help Desk jobs

What are the most commonly searched types of Help Desk jobs in Kentucky?

The most popular types of Help Desk jobs in Kentucky are:

What are popular job titles related to Help Desk jobs in Kentucky?

For Help Desk jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Help Desk jobs in Kentucky look for?

The top searched job categories for Help Desk jobs in Kentucky are:

What cities in Kentucky are hiring for Help Desk jobs?

Cities in Kentucky with the most Help Desk job openings:

Help Desk jobs near you
Infographic showing various Help Desk job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

IT Help Desk Specialist

Riverside Technologies, Inc.

Louisville, KY • On-site

$16 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Riverside Technologies Inc rating

5.5

Company rating: 5.5 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

426th of 492 rated business services

Job description

Description:

Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application!


What You’ll Be Doing:

  • Providing onsite technical assistance and support for incoming questions and issues related to computer systems, software, and hardware
  • Training computer users on basic usage of computer systems
  • Maintaining daily performance of computer systems
  • Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
  • Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
  • Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Responding to questions from customers seeking help either via email, in person, or over the phone
  • Using systems management tools to monitor events, manage ticket system, and ensure clients’ environments are running optimally
  • Performing other related duties as assigned



Requirements:

What You’ll Need To Be Successful:

  • Regular, reliable attendance
  • A+, Network+, and Security+ certifications preferred but not required
  • 1-year experience in similar role preferred but not required
  • Must be available for varying shifts depending on customers’ needs
  • Excellent customer service skills
  • Strong verbal communication and problem-solving skills
  • Ability to work efficiently within a team
  • Must be able to pass drug screening and background check
  • Bilingual a plus


About us:

Riverside Technologies, Inc. (RTI) is the next generation of an IT service provider. Beyond specializing in solutions—managed services, IT hardware, warehouse services, and technology deployment—we add our blend of passion, creativity, and teamwork. RTI works alongside various industries nationwide. We started out working primarily within the education industry. After years of experience assisting hundreds of schools, we consider education to be one of our specialties. While we continue to focus on our education customers, we have also expanded our solutions to small and midsize businesses, commercial clients, government entities, and more. RTI customers receive customized and integrated IT guidance, expert communications from beginning to end, and significant savings of time and money.


What You Can Look Forward to:

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

  • PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
  • CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
  • TEAMWORK: A team-centric environment - we thrive on working with others to reach a common goal.




What Riverside Technologies Inc employees say

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