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Assistant Dell Help Desk Jobs in Kentucky (NOW HIRING)

Zones LLC.

Help Desk Analyst

Bowling Green, KY

$25 - $31/wk

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...

Zones

Help Desk Analyst

Bowling Green, KY

$31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or ...

Valor LLC

Help Desk Technician

Florence, KY · On-site

$17 - $20/hr

Hop Shop , a division of Valor Oil , is looking for a Tier 1 Help Desk Technician ... The Tech will assist our IT department in maintaining and supporting our technology systems across ...

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

IT Help Desk Technician Location: Erlanger, KY (On-site, occasional travel to Cincinnati site) Pay ... Maintain documentation of service tickets, resolutions, and configurations. * Assist with user ...

Ohio County Healthcare

Help Desk Analyst

Hartford, KY · On-site

$20 - $27.25/hr

... 6. Assist with development OCH knowledge base of frequent questions to ensure efficient assistance. 7. Provide quality service to everyone in organization with excellent verbal and written ...

Ohio County Healthcare

Help Desk Analyst

Hartford, KY · On-site

$20 - $27.25/hr

... 6. Assist with development OCH knowledge base of frequent questions to ensure efficient assistance. 7. Provide quality service to everyone in organization with excellent verbal and written ...

Ramey-Estep Homes, Inc.

Help Desk Technician

KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Educate staff on cybersecurity best practices and assist with phishing prevention and awareness.

Ramey-Estep / Re-group

Help Desk Technician

Rush, KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Educate staff on cybersecurity best practices and assist with phishing prevention and awareness.

Robert Half

Help Desk/Desktop Support Analyst

Covington, KY · On-site

$20 - $27.25/hr

We are looking for a Help Desk/Desktop Support Analyst. This Long-term Contract position is ideal ... • Assist with foundational infrastructure work such as cable management, network connectivity ...

Thrive

Helpdesk Technician

Louisville, KY

$18.25 - $24.75/hr

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Document all customer interactions and resolutions accurately and promptly. * Assist with product ...

SPARKSTA LLC

Be Seen First

Help Desk / Technology Analyst

Louisville, KY · On-site

$25 - $30/hr

Participate in testing and feedback for new systems, updates, mobile devices, and software * Assist ... We offer a collaborative environment, strong growth opportunities, and the chance to help shape the ...

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Assistant Dell Help Desk information

What is the difference between Assistant Dell Help Desk vs Dell Support Technician?

AspectAssistant Dell Help DeskDell Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (Dell Certified Support Professional, CompTIA Server+)
Work EnvironmentHelp desk, remote support, call centerOn-site and remote technical support, hardware troubleshooting
Employer & Industry UsageCommonly employed by Dell or third-party support providersPrimarily employed directly by Dell or authorized service centers
Job FocusCustomer support, troubleshooting basic issuesAdvanced hardware/software troubleshooting, repairs

The Assistant Dell Help Desk typically handles initial customer inquiries and basic troubleshooting, often remotely. In contrast, Dell Support Technicians perform more advanced hardware and software repairs, often requiring higher certifications and on-site support. Both roles are essential in Dell's support ecosystem but differ in complexity and responsibilities.

What are the most commonly searched types of Dell Help Desk jobs in Kentucky? The most popular types of Dell Help Desk jobs in Kentucky are:
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Assistant Dell Help Desk jobs near you
Help Desk Technician

Help Desk Technician

Med Center Health

Bowling Green, KY

$12.39/hr

Full-time

Posted 15 days ago

Med Center Health rating

5.4

Company rating: 5.4 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

  • Position Summary
    • Under general direction provides technical support to end users with a high degree of customer service, expertise, and timeliness to ensure user productivity and satisfaction.  Investigates and resolves software and hardware problems over the phone, remotely, in person, and/or via email.  Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading PC hardware, peripherals, printers and other equipment to ensure optimal performance.  
  • Minimum Qualifications
    • Work Experience
      • Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent in a computer related field (OR) two years of related technical experience required (OR) currently enrolled and working towards an associates or bachelor's degree in CS, CIS or closely related field.

    • Education
      • Associate’s degree in CS, CIS, or closely related field preferred.

    • Certifications/Licensure
      • CompTIA A+ and Dell Parts Direct Warranty certification required within 1 year from hire or placement.
  • Job Specific Performance Standards
    • The duties listed below are a summary of the major essential functions of this position. The position may require other duties, both major and minor, that are not mentioned, and specific functions may change from time to time.
       
      • Field incoming help requests from end users in person, telephone, remotely, and via email in a courteous manner.  Assists in the resolution of user computer, printer, and communication issues among the corporation’s various sites to ensure timely solutions.  Escalate problems (when required) to the appropriately experienced technician and/or other IT Staff member.  As needed, assists other IT staff to resolve end user issues. Triages calls appropriately.  Coordinates problem resolution with the Technical Support Specialists, Network and Systems Admin personnel, Application Analysts and Programmers, and Telecommunications personnel.  Ensures that reported problems are correctly solved before they are closed.  Assists with follow-up calls to ensure users are satisfied and are not having any further problems.  Communicates relevant information between management, peers, and users to facilitate efficient organization performance. Ensures materials, inventory, records, storage, and equipment are properly maintained and neatly stored.
      • Record, track, and document in the work order software, the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.  Follows department procedures related to data protection.  Monitors and restricts access to Classroom 1, the Help Desk, and the Data Center.
      • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet and internally to aid in problem resolution.  Identify and learn appropriate software and hardware used and supported by the organization.  Maintains a working knowledge of Meditech modules.  Troubleshoot and install various computer programs used throughout the organization and know who to contact for unresolved issues.
      • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals when appropriate.  Test fixes to ensure problem has been adequately resolved.  Perform post-resolution follow-ups to help requests.  Perform onsite analysis, diagnosis, and resolution of moderate PC and peripheral problems for a variety of end users, and recommend and implement corrective hardware solutions.  Tracks vendor supplied service parts for equipment under repair; orders parts as necessary via manager; follows corporations established policies regarding the safekeeping and security of equipment under repair, departmental equipment and parts.
      • Monitors operations and performance of IT equipment and systems; with minimal supervision, detects and corrects errors.  Locate and reboot servers as needed and requested.  Tone and punch down lines as needed and/or requested by Network staff.  Continuously monitors and troubleshoots the accuracy of system information to ensure proper results. Insures all Database Analysis (DR Status and HUB Xfer Queue) are performed on a routine basis.  Downloads BAR batches on a daily basis or as instructed.  Informs IT Management of any problems.
      • Instructs end users on the proper usage of peripheral equipment.  Trains/retrains users as necessary on methods, procedures, data input/output, software capabilities, and software interaction to insure maximum system efficiency.
      • Maintains current knowledge of relevant products and support policies in order to provide technically accurate solutions to users.  Instructs users on correcting LCD, PC, and printer malfunctions.  Is capable of and changes LCDs and printers when necessary.  Keeps accurate records of all repairs and informs proper IT staff and management.
      • Participates in team projects that enhance the quality and efficiency of help-desk service.  Rotates in on calls schedule as required by the manager.  Ensures personal pagers, e-mail, phones, etc. are operational.

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