ZipRecruiter

Log In

2

Cloud Help Desk Remote Jobs in Kentucky (NOW HIRING)

NTT DATA Services

Epic Analyst-REMOTE

Bowling Green, KY · Remote

$78K - $164K/yr

Analysis Senior Specialist to join our Clinical Service Desk team. This position will have the ... care cloud hosting, integration and interoperability, clinical and claims application ...

NTT DATA Services

Epic Analyst-REMOTE

Bowling Green, KY · On-site +1

$78K - $164K/yr

Analysis Senior Specialist to join our Clinical Service Desk team. This position will have the ... care cloud hosting, integration and interoperability, clinical and claims application ...

NTT DATA Services

Epic Analyst-REMOTE

Bowling Green, KY · Remote

$78K - $164K/yr

Analysis Senior Specialist to join our Clinical Service Desk team. This position will have the ... care cloud hosting, integration and interoperability, clinical and claims application ...

Sutherland

Technical Support Engineer

Louisville, KY · On-site +1

This is a remote, work-from-home opportunity for U.S. residents authorized to work in the United ... Qualifications * At least 1 year of Linux experience in a technical support or help desk ...

Sutherland

Technical Support Engineer

Louisville, KY · Remote

This is a remote, work-from-home opportunity for U.S. residents authorized to work in the United ... Qualifications * At least 1 year of Linux experience in a technical support or help desk ...

Pomeroy

Senior Solution Architect

Hebron, KY · On-site +1

Remote - Continental United States Travel: Up to 25% (client and internal meetings) About Pomeroy ... Our Solutions Architects play a critical role in helping clients solve complex business challenges ...

Harris

(Remote) Technical Consultant

Canada, KY · On-site +1

Demonstrates understanding of cloud solutions and concepts What we can offer: * 3 weeks' vacation ... has helped drive our success. Harris will continue to growth through reinvestment - both in the ...

next page

Showing results 1-20

All JobsCloud Help Desk JobsCloud Help Desk Remote JobsCloud Help Desk Remote Jobs in Kentucky

Cloud Help Desk Remote information

What is the difference between Cloud Help Desk Remote vs Cloud Support Specialist?

AspectCloud Help Desk RemoteCloud Support Specialist
CertificationsCompTIA A+, Network+, Cloud certificationsCloud certifications (AWS, Azure), CompTIA A+
Work EnvironmentRemote, help desk ticketing systemsRemote or on-site, technical support roles
Industry UsageIT service providers, tech companiesCloud service providers, IT consulting firms
Job FocusTroubleshooting, customer support, ticket resolutionTechnical support, cloud infrastructure assistance

The Cloud Help Desk Remote and Cloud Support Specialist roles both involve technical support in cloud environments, often remotely. The main difference lies in their focus: help desk roles emphasize customer service and ticket resolution, while support specialists may handle more in-depth technical issues related to cloud infrastructure. Both positions require similar certifications and are common in IT and cloud service industries.

What are popular job titles related to Cloud Help Desk Remote jobs in Kentucky?

For Cloud Help Desk Remote jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Cloud Help Desk Remote jobs in Kentucky look for?

The top searched job categories for Cloud Help Desk Remote jobs in Kentucky are:

What cities in Kentucky are hiring for Cloud Help Desk Remote jobs?

Cities in Kentucky with the most Cloud Help Desk Remote job openings:

Cloud Help Desk Remote jobs near you

System Engineer L1 - Help Desk Tier 1

NetGain Technologies LLC

Louisville, KY • Remote

$21.10 - $21.63/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Description

 Job Summary: The Systems Engineer L1 is a high-profile position responsible for providing remote services to NetGain Technologies' managed service clients. This role requires excellent coordination and communication skills to ensure clear and consistent interactions with both internal personnel and clients. The Systems Engineer L1 will handle various technology issues remotely and escalate tickets when necessary.
HOURS: 5am-2pm Monday-Friday
Please Note: We are only accepting applications from candidates located in the Little Rock, AR area. Applicants who answer location screening questions inaccurately or provide false information during the application process will be removedImportant: Only candidates who are currently authorized to work in the United States without present or future sponsorship requirements will be considered.
Key Responsibilities:

  • Provide remote support for technology issues to managed services clients.
  • Ensure timely response to service requests, meeting or exceeding targeted quality levels or Service Level Agreements (SLAs).
  • Document all time and work in service tickets with detail and in real-time.
  • Maintain consistent communication with clients regarding pending service requests.
  • Follow all safety and security procedures at NetGain Technologies and customer locations.
  • Return all inter-company business calls or emails within one business day and check email at least three times daily.
  • Ensure delegated tasks and duties are carried out properly and timely.
  • Participate in mandatory meetings and huddles.
  • Maintain certifications and stay updated on new technologies to better serve customers.
  • Work unsupervised in a remote location when necessary.

Requirements:

  • Education:
  • Required: High School diploma or equivalent.
  • Preferred: Associate's degree or higher in Information Technology or a business-related field.
  • Certifications:
  • CompTIA Network+
  • MS-900

Experience:

  • Required: Minimum of one year of experience supporting computers and network technologies.
  • Preferred: 2-3 years of experience with strong documentation and written communication skills.

Skills:

  • Proficiency in troubleshooting workstation and printer problems.
  • Ability to install and configure standard business applications.
  • Understanding of home and business networks.
  • Familiarity with word processing, spreadsheets, Internet software, anti-virus, and email applications.
  • Strong communication, problem-solving, and organizational abilities.

Physical Requirements:

  • Ability to sit and walk within office areas.
  • Ability to lift 25 lbs and unbox/install equipment.
  • Must have systems online, logged in, and ready by the start of the shift.
  • Coordination of breaks with the team or manager.

Other Requirements:

  • Fluency in English (read, write, and speak).
  • Mathematical abilities for scheduling and basic accounting functions.
  • Reasoning ability to resolve logistic or process control problems.

Working Conditions:

  • Primarily indoor office environment with occasional visits to clients, suppliers, and professional conferences.
  • Travel by ground and air may be required.
  • This is a results-oriented position and may be considered stressful.

Essential Functions:

  • Prioritize client needs and support the company's business goals.
  • Provide ongoing support and expertise to customers and co-workers.
  • Maintain certifications and learn new technologies.
  • Communicate effectively to ensure all issues and requests are completed.
  • Work unsupervised in remote locations when necessary.

Why NetGain? Open PTO Paid certification training Medical, dental, vision, HSA/FSA 401(k) Employer-paid life/disability coverage
We know great engineers don't always check every box. If this role sounds like a fit, apply - we'd rather have the conversation. NetGain Technologies is an Equal Opportunity Employer. 

Apply