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Desktop Support Engineer Jobs in Kentucky (NOW HIRING)

Teceze Ltd

Desktop Support

Louisville, KY · On-site

Desktop Support Engineer Location: Louisville, KY / Onsite Employment Type: Full-Time Job Summary: We are seeking a skilled Deskside Support with 3-5 years of experience in IT infrastructure support.

Quantam

Desktop Engineer/Support

Pikeville, KY · On-site

Overview: We're seeking a knowledgeable Desktop Support technician with a high aptitude for customer service. Candidates must be able to work onsite in the Pikeville, KY area. Our client's technician ...

Quantam

Desktop Support Technician

Frankfort, KY · On-site

$17.50 - $22.25/hr

We are currently seeking a Desktop Support Technician . Candidates must be able to work fully onsite in Frankfort, KY. A valid driver's license is required for this position. Candidates must have ...

Ustechsolutions

Desktop Support

Harrodsburg, KY · On-site

$16 - $20.50/hr

Company Description A ver reputed Company is looking for Candidates for Desktop Support Candidates for Harrodsburg KY location Respond to and resolve user problems with hardware, software and/or ...

Futran Tech Solutions Pvt. Ltd.

Desktop Support

KY · On-site

$19.75 - $25.25/hr

Desktop L2 Bowling Green, Kentucky, USA - 42101 • Five to six (5-6) years' of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software ...

Deaconess

Desktop Support III

Henderson, KY · On-site

$24.11 - $33.75/hr

As a senior member of the desktop support team, you will troubleshoot complex technical issues, support hardware and software deployments, serve as a subject matter expert for assigned technologies ...

TEKsystems

Desktop Support Technician

Pikeville, KY

$19 - $23/hr

Desktop Support Technician Position Overview We are seeking a customer-focused Desktop Support Technician to provide both onsite and remote technical support to end users. This role requires strong ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hebron, KY · On-site

$40K - $49K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hebron, KY · On-site

$40K - $49K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician ...

Apex Systems

Desktop Support-Frankfort

Frankfort, KY · On-site

Job#: 3041523 Desktop Support-Frankfort Location: Frankfort, Kentucky (Onsite) Role Overview We are seeking a Desktop Support Technician to provide onsite IT support for multiple state agencies in ...

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All JobsDesktop Support Engineer JobsDesktop Support Engineer Jobs in Kentucky

Desktop Support Engineer information

See Kentucky salary details

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$23

$39

How much do desktop support engineer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for desktop support engineer in Kentucky is $23.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.73 per hour, depending on experience, location, and employer.

What does a desktop support engineer do?

A desktop support engineer provides technical assistance to users by troubleshooting hardware, software, and network issues on desktop computers and related devices. They install, configure, and maintain computer systems, often using remote tools and diagnostic software, and may hold certifications like CompTIA A+ to ensure technical proficiency.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What is the highest salary of a desktop support engineer?

The highest salary for a desktop support engineer can exceed $70,000 to $80,000 annually, especially for those with advanced certifications, extensive experience, or working in high-cost-of-living areas. Senior roles or those with specialized skills in networking, security, or enterprise environments may earn higher compensation.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

Is desktop support a good entry-level job?

Desktop Support Engineer roles are often suitable as entry-level positions because they require basic technical skills, knowledge of operating systems, and troubleshooting abilities. These jobs provide hands-on experience with hardware, software, and customer service, making them a common starting point in IT careers.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What engineer makes $500,000 a year?

While most desktop support engineers earn significantly less, some senior or specialized IT professionals with extensive experience, certifications, and advanced skills in enterprise environments can reach or exceed a $500,000 annual salary, often through bonuses, stock options, or consulting roles. Such high earnings are rare and typically involve leadership positions or highly specialized technical expertise.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.
More about Desktop Support Engineer jobs
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What job categories do people searching Desktop Support Engineer jobs in Kentucky look for? The top searched job categories for Desktop Support Engineer jobs in Kentucky are:
What cities in Kentucky are hiring for Desktop Support Engineer jobs? Cities in Kentucky with the most Desktop Support Engineer job openings:
What are popular job titles related to Desktop Support Engineer jobs in KY? For Desktop Support Engineer jobs in KY, the most frequently searched job titles are:
Desktop Support Engineer jobs near you
L2 Desktop Support Engineer

L2 Desktop Support Engineer

Siri InfoSolutions Inc

Louisville, KY • On-site

Contractor

Re-posted 15 days ago

Job description

Role: L2 Desktop Support Engineer

Location: Louisville, KY

Duration: 06+ Months

Experience Required: 8-10 years

Job Description:              

  • Exp in Desktop support /End user support Engg.
  • Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio
  • Experience in Analytical Skills and process documentation
  • Must be passionate about contributing to an organization focused on continuously improving
  • consumer experiences
  • Experienced documenting, tracking, and monitoring problems using applicable systems and tools.
  • Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams.

Roles & Responsibilities

The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. · The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment · The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams · Responds to escalated telephone, email, and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects. · Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. End-user devices (e.g., desktops/laptop/notebook/tablets) · System software associated to End-User and Distributed Computing Services. Deskside support to End-Users as necessitated by the circumstances of the requester (e.g., Incidents, Service Requests, request of information) and Service Levels. Dispatch and monitor break/fix repairs, including Services performed by other 3rd party vendors. · Work is managed and often guided by precedent and/or documented procedures/regulations/professional IMAC Services for hardware and software. Tracking of the inventory of in-scope software and hardware as required by Humana following asset management process.

Generic Managerial Skills, If any

Previous experience in End user computing/Call Center operations

Experience with the Service now

Intermediate mathematical skills

Key Words to search in Resume

L2 Desktop Support, Desktop support engineer

Siri Infosolutions logo

About Siri Infosolutions

Sourced by ZipRecruiter

Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Edison, NJ, US

Year founded

2005

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