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Desktop Support Engineer Jobs in Kentucky (NOW HIRING)

NSC Global

Desk Side Support Engineer

Latonia, KY · On-site

To strengthen our onsite support teams, we are looking for IT End User Support Technicians who ... Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer ...

Systems Solutions

IT Service Engineer

Paducah, KY · On-site

At Systems Solutions, a New Charter Company, we are seeking an IT Service Engineer in the Paducah ... help desk, desktop support, or IT support role * Proficiency with Windows desktop and server ...

Systems Solutions

IT Service Engineer

Paducah, KY

At Systems Solutions, a New Charter Company, we are seeking an IT Service Engineer in the Paducah ... help desk, desktop support, or IT support role * Proficiency with Windows desktop and server ...

AA2IT

Desktop Support Technician

Louisville, KY · On-site

$19.50 - $24.75/hr

Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 2 years. Maintains, analyzes ...

Accountable2You

Customer Support Engineer

Williamstown, KY · On-site

$60K - $70K/yr

We're looking for at least 3 years of experience in a technical support role, such as desktop ... You might not be a developer, but you're resourceful: you know how to test your hypothesis, isolate ...

SummitMedia LLC

Chief Engineer

Louisville, KY · On-site

SummitMedia LLC is seeking a Chief Engineer for our Louisville, KY market. Duties include ... IT desktop support. Responsibilities: * Maintains station operation through preventative and ...

SummitMedia LLC

Chief Engineer

Louisville, KY · On-site

SummitMedia LLC is seeking a Chief Engineer for our Louisville, KY market. Duties include ... IT desktop support. Responsibilities: * Maintains station operation through preventative and ...

SummitMedia LLC

Chief Engineer

Louisville, KY · On-site

SummitMedia LLC is seeking a Chief Engineer for our Louisville, KY market. Duties include ... IT desktop support. Responsibilities: * Maintains station operation through preventative and ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast ...

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How much do desktop support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support engineer in Kentucky is $23.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.73 per hour, depending on experience, location, and employer.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Kentucky? The most popular types of Desktop Support Engineer jobs in Kentucky are:
What are popular job titles related to Desktop Support Engineer jobs in Kentucky? For Desktop Support Engineer jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Kentucky look for? The top searched job categories for Desktop Support Engineer jobs in Kentucky are:
What cities in Kentucky are hiring for Desktop Support Engineer jobs? Cities in Kentucky with the most Desktop Support Engineer job openings:
What are popular job titles related to Desktop Support Engineer jobs in KY? For Desktop Support Engineer jobs in KY, the most frequently searched job titles are:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Kentucky as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 50% Physical, and 50% Remote job distribution, with an average salary of $48,768 per year, or $23.4 per hour.

Desk Side Support Engineer

NSC Global

Latonia, KY • On-site

Other

Posted 20 days ago

Job description

Overview

NSC Global is a trusted IT services and solutions provider supporting some of the world's largest enterprises in their digital transformation. We deliver innovative, scalable and secure technology solutions that keep businesses running smoothly across global environments. 

To strengthen our onsite support teams, we are looking for IT End User Support Technicians who enjoy hands-on technical work and direct interaction with end users.

Role Overview

This is an onsite IT support role ideal for candidates with experience in end user computing. You will be the first point of contact for onsite technical issues, helping users resolve hardware and software problems and ensuring a smooth day-to-day operation.

Responsibilities
  • Ability to advise and to present to one or more customer staff.
  • Monitor and control daily service call activity, utilization, inventory levels and service levels.
  • Exceptional customer service
  • Advanced knowledge in Customer Service Aptitude
  • Resolving technical problems with hardware, software and connectivity.
  • Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
  • Participate in the configuration and support of internal systems.
  • Ability to work effectively with Logistics
  • Adherence to assigned schedule
  • Adhering to documented policies, procedures and processes that are specific to the service.
  • Clear and concise documentation of all customer interaction within appropriate CRM tool.
  • Able to function in a team environment
  • Maintain knowledge levels as industry enhancements occur
  • Support installation and implementation of connectivity and high-end systems products
  • Continuous improvement of service delivery.
  • Ability to juggle time and resources to meet or exceed expectations
Qualifications

Sound knowledge of:

  • Advanced knowledge in Computer Hardware
  • Advanced knowledge in Common Software applications
  • Advanced knowledge in Microsoft Operating system
  • Proficient knowledge in Printer Hardware
  • Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
  • Proficient knowledge in Ticketing software
  • Microsoft Office & Office 365 applications
  • PC\Laptop hardware
  • PC\Laptop peripherals, including printers
  • Mobile devices

Awareness of:

  • Active Directory
  • Exchange
  • Apple OS
  • Network and server hardware and components

IT qualifications may include:

  • A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
  • PC\Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • Microsoft Certified IT Professional (MCITP) certification in desktop area
  • Microsoft Office Specialist (MOS) certification

Language:

  • English (written and verbal) and Local language.
Employment Type: OTHER

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