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Senior Desktop Support Engineer Jobs in Kentucky

Quantam

Desktop Engineer/Support

Frankfort, KY · On-site

Our client is seeking a Desktop Engineer/Support Technician to work onsite in Frankfort, KY (8:00am - 5:00pm). This position requires physical work on equipment in Frankfort, KY and travel outside of ...

Deaconess

Desktop Support III

Henderson, KY · On-site

$24.11 - $33.75/hr

As a senior member of the desktop support team, you will troubleshoot complex technical issues, support hardware and software deployments, serve as a subject matter expert for assigned technologies ...

Quantam

Desktop Engineer/Support Technician

Lexington, KY · On-site

$20.25 - $25.50/hr

We are currently seeking a Desktop Support Technician. This role is backfilling, candidates must be a minimum of 21 years old, maintain a valid driver's license, and be able to pass a DOC background ...

SummitMedia LLC

Chief Engineer

Louisville, KY · On-site

SummitMedia LLC is seeking a Chief Engineer for our Louisville, KY market. Duties include ... IT desktop support. Responsibilities: * Maintains station operation through preventative and ...

SummitMedia LLC

Chief Engineer

Louisville, KY · On-site

SummitMedia LLC is seeking a Chief Engineer for our Louisville, KY market. Duties include ... IT desktop support. Responsibilities: * Maintains station operation through preventative and ...

SummitMedia LLC

Chief Engineer

Louisville, KY · On-site

SummitMedia LLC is seeking a Chief Engineer for our Louisville, KY market. Duties include ... IT desktop support. Responsibilities: * Maintains station operation through preventative and ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast ...

GFI Digital

Service Desk Engineer

Louisville, KY

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast ...

TEKsystems

Desktop Engineer

Frankfort, KY

$22 - $28/hr

Preferred Knowledge/Skills/Abilities: · Windows desktop operating systems support client hardware ... Skills Desktop, Windows 10, Troubleshooting, Hardware, Windows, Desktop engineering, Imaging ...

TEKsystems

Desktop Engineer

Frankfort, KY

$22 - $28/hr

Preferred Knowledge/Skills/Abilities: · Windows desktop operating systems support client hardware ... Skills Desktop, Windows 10, Troubleshooting, Hardware, Windows, Desktop engineering, Imaging ...

TEKsystems

Desktop Engineer

Frankfort, KY

$22 - $28/hr

Desktop EngineerPosition Summary We are seeking an experienced Desktop Engineer to provide hands-on ... Administer and support desktop computers, laptops, mobile data devices, and associated peripherals.

TEKsystems

Desktop Engineer

Frankfort, KY

$22 - $28/hr

Desktop EngineerPosition Summary We are seeking an experienced Desktop Engineer to provide hands-on ... Administer and support desktop computers, laptops, mobile data devices, and associated peripherals.

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Showing results 1-20

All JobsDesktop Support Engineer JobsSenior Desktop Support Engineer JobsSenior Desktop Support Engineer Jobs in Kentucky

Senior Desktop Support Engineer information

See Kentucky salary details

$19.5K

$89.7K

$138.1K

How much do senior desktop support engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for senior desktop support engineer in Kentucky is $89,687.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $108,100.00 per year, depending on experience, location, and employer.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What are some common challenges faced by senior desktop support engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What is a senior desktop support engineer?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a senior desktop support engineer?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.
Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $89,687 per year, or $43.1 per hour.

L2 Desktop Support Engineer

Siri InfoSolutions Inc

Louisville, KY • On-site

Contractor

Re-posted 9 days ago

Job description

Role: L2 Desktop Support Engineer

Location: Louisville, KY

Duration: 06+ Months

Experience Required: 8-10 years

Job Description:              

  • Exp in Desktop support /End user support Engg.
  • Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio
  • Experience in Analytical Skills and process documentation
  • Must be passionate about contributing to an organization focused on continuously improving
  • consumer experiences
  • Experienced documenting, tracking, and monitoring problems using applicable systems and tools.
  • Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams.

Roles & Responsibilities

The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. · The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment · The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams · Responds to escalated telephone, email, and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects. · Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. End-user devices (e.g., desktops/laptop/notebook/tablets) · System software associated to End-User and Distributed Computing Services. Deskside support to End-Users as necessitated by the circumstances of the requester (e.g., Incidents, Service Requests, request of information) and Service Levels. Dispatch and monitor break/fix repairs, including Services performed by other 3rd party vendors. · Work is managed and often guided by precedent and/or documented procedures/regulations/professional IMAC Services for hardware and software. Tracking of the inventory of in-scope software and hardware as required by Humana following asset management process.

Generic Managerial Skills, If any

Previous experience in End user computing/Call Center operations

Experience with the Service now

Intermediate mathematical skills

Key Words to search in Resume

L2 Desktop Support, Desktop support engineer

Siri Infosolutions logo

About Siri Infosolutions

Sourced by ZipRecruiter

Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Edison, NJ, US

Year founded

2005

View All Siri Infosolutions Jobs