Senior Desktop Support Engineer Jobs in Kentucky

Description

Job Description

Key Responsibilities:

· Main responsibility is to administer Desktops, Notebooks, and Mobile Data Terminals (and accompanying equipment).

· Hardware and software support, including specialized law enforcement software and devices.

· Assist with IT equipment in vehicles.

· Work with vendors for support on workstation issues.

· Coordinate with Tier 1 and 3 personnel on support issues

· Work with the IT Ticket System

· Performs other tasks and duties as assigned or needed by the agency.

Preferred Knowledge/Skills/Abilities:

· Windows desktop operating systems support client hardware and software, including Office 365 applications

· Troubleshooting skills

· Ability to work in a team atmosphere

· Ability to create technical documentation

· Provide Tier 2 support to other personnel in the IT Branch

· Ability to receive training and retain new knowledge

· Ability to be professional and courteous

The main role of this position is to cover the Frankfort area, although there may be situations where the employee would need to go to another KSP location outside of Frankfort. Overnight trips would be few and far between but could happen. If a over night trip to a location was to happen it would be a scheduled one and the employee would have time to prepare. We have vehicles available to use to travel around town and outside of town locations.

Skills

Desktop, Windows 10, Troubleshooting, Hardware, Windows, Desktop engineering, Imaging, Customer service, Deployment, Office 365, Technical support, Microsoft, Printers, windows 11, O365, Install, Microsoft office, Ticketing system, Support, Active directory, Intune, Help desk support, Help desk, Configuration, Application packaging, Patch management, Scripting

Top Skills Details

Desktop,Windows 10,Troubleshooting,Hardware,Windows,Desktop engineering,Imaging,Customer service,Deployment,Office 365,Technical support,Microsoft,Printers,windows 11,O365,Install,Microsoft office,Ticketing system,Support

Additional Skills & Qualifications

Additional Skills & Qualifications

Hours:

8 am - 5 pm The position requires physical work on equipment in the central IT location and remote locations around the Commonwealth. Travel away from Frankfort will be necessary from time to time (infrequent), and a IT Pool vehicle will be provided.

The Tech will be reimbursed. A vehicle is provided and if a state park is not utilized, a hotel expense and meals (state meal rate) is reimbursed.

Experience Level

Intermediate Level

This is a Contract position based out of Frankfort, KY.

The pay range for this position is $22.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Frankfort,KY.

This position is anticipated to close on Aug 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.