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Desktop Support Engineer Jobs in Kentucky (NOW HIRING)

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast ...

Packsize

Technical Support Engineer

Louisville, KY · On-site

$28 - $30/hr

Technical Support Engineer - Onsite Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions ...

Packsize

Engineer, Technical Support

Louisville, KY · On-site

$28 - $30/hr

Technical Support Engineer - Onsite Technical Support Engineer - Onsite in either our Louisville, KY or Salt Lake City, UT office Packsize is redefining the way businesses and their customers use and ...

Stefanini

Deskside Support Team Lead

Owensboro, KY · On-site

... desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Waystar

Technical IT Support Engineer

Louisville, KY · On-site

ABOUT THIS POSITION The IT Support Engineer is the first point of contact for employees seeking technical support as the Tier 1 of support. This role focuses on triage, basic troubleshooting, and ...

Arcfield

Thermal Design Engineer IV

Louisville, KY

... Desktop. * Develop preliminary concepts supporting early design activities through design V&V ... Bachelor's degree or higher in a relevant engineering or computation field plus 8-10 years, MS plus ...

Cornerstone Engineering Inc

DevOps Engineer

Louisville, KY · Hybrid

$50.75 - $69.50/hr

... s Engineer I Cornerstone Engineering, Inc. Location: Louisville, KY Cornerstone Engineering, Inc ... Intune managed desktop fleet to support, Linux servers/VMs to develop and deploy on * Largely React ...

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How much do desktop support engineer jobs pay per hour?

As of May 28, 2026, the average hourly pay for desktop support engineer in Kentucky is $23.45, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $26.73 per hour, depending on experience, location, and employer.

What Does a Desktop Support Engineer Do?

A desktop support engineer manages the computers and laptops for an organization. As a desktop support engineer, you may work as a member of the IT team for a business or as an employee of a technical support company, servicing multiple clients. Common job duties involve troubleshooting technology issues, maintaining equipment and software, and training new users at the company. Many desktop support engineers also help handle computer system security issues and fix problems with network servers. In addition to computer skills, the position requires a flexible schedule, the willingness to work long hours, and the ability to take on several different roles as needed.

What are the key skills and qualifications needed to thrive as a Desktop Support Engineer, and why are they important?

To thrive as a Desktop Support Engineer, you need a strong understanding of computer hardware, operating systems, and troubleshooting methodologies, often backed by a degree in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator are typically required. Excellent communication, patience, and problem-solving skills help you efficiently assist users and handle stressful situations. These abilities are crucial for minimizing downtime, maintaining productivity, and ensuring a positive user experience in any organization.

What are some common challenges faced by Desktop Support Engineers, and how can they be addressed?

Desktop Support Engineers often encounter challenges such as managing a high volume of support tickets, troubleshooting diverse hardware and software issues, and communicating complex technical information to non-technical users. To address these challenges, it’s important to develop strong organizational skills, stay up-to-date with the latest technology, and practice clear, patient communication. Building good relationships with end users and collaborating effectively with IT team members also helps streamline problem resolution and improve user satisfaction.

What are Desktop Support Engineers?

Desktop Support Engineers are IT professionals responsible for providing technical support to end-users within an organization. They troubleshoot hardware and software issues on desktop computers, laptops, and related devices, ensuring that systems function smoothly and efficiently. Their duties often include installing and configuring software, resolving network connectivity problems, and assisting users with IT-related queries. They play a crucial role in maintaining productivity by ensuring minimal downtime for users and often act as the first point of contact for technical assistance.

What is the difference between Desktop Support Engineer vs Network Support Technician?

AspectDesktop Support EngineerNetwork Support Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentOffice, helpdesk, on-siteData centers, network rooms, on-site
Primary ResponsibilitiesTroubleshoot desktops, software, hardware issuesMaintain and troubleshoot network infrastructure
Industry UsageIT support, corporate, educationIT infrastructure, telecom, enterprise networks

While both roles support IT environments, a Desktop Support Engineer primarily handles end-user hardware and software issues, whereas a Network Support Technician focuses on maintaining and troubleshooting network systems. Both roles often require similar certifications and work in related environments, but their core responsibilities differ significantly.

More about Desktop Support Engineer jobs
What are the most commonly searched types of Desktop Support Engineer jobs in Kentucky? The most popular types of Desktop Support Engineer jobs in Kentucky are:
What are popular job titles related to Desktop Support Engineer jobs in Kentucky? For Desktop Support Engineer jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Desktop Support Engineer jobs in Kentucky look for? The top searched job categories for Desktop Support Engineer jobs in Kentucky are:
What cities in Kentucky are hiring for Desktop Support Engineer jobs? Cities in Kentucky with the most Desktop Support Engineer job openings:
What are popular job titles related to Desktop Support Engineer jobs in KY? For Desktop Support Engineer jobs in KY, the most frequently searched job titles are:
Desktop Support Engineer jobs near you
Infographic showing various Desktop Support Engineer job openings in Kentucky as of May 2026, with employment types broken down into 95% Full Time, and 5% Contract. Highlights an 50% Physical, and 50% Remote job distribution, with an average salary of $48,768 per year, or $23.4 per hour.
Service Desk Engineer

Service Desk Engineer

GFI Digital

Louisville, KY • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Why GFI?
GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we're committed to creating an environment where employees can grow, learn, and build long-term careers. If you're looking for a company that truly cares about its people and its customers, GFI Digital is for you.
Service Desk Engineer Job Description:
As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity. This role requires strong customer service orientation, excellent verbal and written communication skills, and a proactive approach to supporting clients effectively.
Schedule: This is a Full-Time position with in-office and hybrid schedules available.
Key Responsibilities:
  • Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution
  • Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients
  • Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues
  • Troubleshoot network equipment such as switches, firewalls, and wireless access points
  • Remediate compromised accounts via anti-virus/malware software
  • Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender)
  • Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups)
  • Set up, install, and troubleshoot various products, including the Microsoft Office Suite and other Windows applications
  • Provide third-party vendor management assistance
  • Ensure that Service Level Agreements are met for all customers

Qualifications:
  • 3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments)
  • Working knowledge of Windows Servers and Networking hardware protocols
  • Strong documentation skills, producing accurate documentation related to client environments and issue resolution
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Keen attention to detail
  • Ability to absorb and retain information quickly
  • Highly self-motivated
  • Proven analytical and problem-solving abilities
  • Solutions-focused
  • Ability to multi-task and organize and prioritize deadlines accordingly
  • Always exhibit professional appearance and demeanor

Preferred Qualifications:
  • Education: College Diploma or Degree in Computer Science
  • Experience: 3-4 years of Hands-on IT support experience. Experience working with third-party vendors.
  • Certifications: Microsoft, CompTIA, Cisco, and others

Soft Skills:
  • Precise attention to detail and a high level of organization
  • Excellent communication and interpersonal skills
  • Highly self-motivated and directed
  • Able to meet deadlines and follow clear instructions

Benefits & Perks:
We believe in taking care of our team both professionally and personally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
Financial & Retirement
  • 401(k) with company match to help you plan for the future
  • Referral bonus program. Get rewarded for bringing great people to the team.

Health & Wellness
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Life Insurance coverage
  • Employee Assistance Program (EAP) for confidential counseling and support services
  • Paid Time Off starting on your hire date
  • Sick Time Off
  • Employee Discount Program for added savings

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