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Desktop Support Manager Jobs in Kentucky (NOW HIRING)

Quantam

Desktop Support Technician

Frankfort, KY · On-site

$17.50 - $22.25/hr

Candidates must have excellent communication, time management, and customer service skills. We have one open Desktop Support Technician position with our client's Field Services Branch in Frankfort ...

Apex Systems

Desktop Support

Frankfort, KY · On-site

$18/hr

Provide desktop support for agency users in Windows-based environments. * Install, configure ... Ability to work independently while managing multiple priorities. Everforth Apex is a world-class ...

New

Quantam

Desktop Engineer/Support

Lexington, KY · On-site

We are currently seeking a Desktop Support Technician. Candidates must be able to work onsite in Lexington, KY. Our client is seeking a knowledgeable Desktop Support technician with a high aptitude ...

Ustechsolutions

Desktop Support

Harrodsburg, KY · On-site

$16 - $20.50/hr

Company Description A ver reputed Company is looking for Candidates for Desktop Support Candidates ... All Qualified Manager Qualifications Additional Information All your information will be kept ...

Quantam

Desktop Support Technician

Frankfort, KY · On-site

$17.50 - $22.25/hr

We are currently seeking a Desktop Support Technician. Candidates must be able to work onsite in Frankfort, KY. Our client is seeking a knowledgeable Desktop Support technician with a high aptitude ...

Deaconess

Desktop Support III

Henderson, KY · On-site

$24.11 - $33.75/hr

Support the deployment, lifecycle management, and maintenance of desktop hardware and related technologies * Maintain accurate IT asset inventory and tracking records * Utilize Help Desk and ...

Apex Systems

Desktop Support Lexington

Lexington, KY · On-site

Job#: 3045893 Desktop Support Lexington Location: Lexington, Kentucky (Onsite) Role Overview This ... Ability to work independently while managing multiple priorities. Everforth Apex is a world-class ...

TEKsystems

Desktop Support Technician

Frankfort, KY

$20 - $23/hr

Desktop Support TechnicianOverview We are seeking a Desktop Support Technician to provide onsite ... Document, track, and manage incidents through a ticket management system. * Support user account ...

TEKsystems

Desktop Support Technician

Frankfort, KY

$20 - $23/hr

Desktop Support TechnicianOverview We are seeking a Desktop Support Technician to provide onsite ... Document, track, and manage incidents through a ticket management system. * Support user account ...

TEKsystems

Desktop Support Technician

Lexington, KY

$19 - $23/hr

Desktop Support TechnicianPosition Summary We are seeking a Desktop Support Technician with a ... Support user account management and access-related requests. * Assist with workstation deployments ...

TEKsystems

Desktop Support Technician

Lexington, KY

$19 - $23/hr

Desktop Support TechnicianPosition Summary We are seeking a Desktop Support Technician with a ... Support user account management and access-related requests. * Assist with workstation deployments ...

TEKsystems

Desktop Support Technician

Little Sandy, KY

$20 - $23/hr

Manage multiple priorities and service requests in a fast-paced environment. Required Qualifications * 1-2+ years of experience in Desktop Support, Technical Support, Help Desk, Field Services, or a ...

TEKsystems

Desktop Support Technician

Little Sandy, KY

$20 - $23/hr

Manage multiple priorities and service requests in a fast-paced environment. Required Qualifications * 1-2+ years of experience in Desktop Support, Technical Support, Help Desk, Field Services, or a ...

TEKsystems

Desktop Support Technician

Little Sandy, KY

$20 - $23/hr

Manage multiple priorities and service requests in a fast-paced environment. Required Qualifications * 1-2+ years of experience in Desktop Support, Technical Support, Help Desk, Field Services, or a ...

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Kentucky

Desktop Support Manager information

See Kentucky salary details

$12

$31

$52

How much do desktop support manager jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for desktop support manager in Kentucky is $31.42, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $41.78 per hour, depending on experience, location, and employer.

What does a desktop support manager do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What does a desktop support manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.

What are the key skills and qualifications needed to thrive as a desktop support manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What are some typical challenges faced by a desktop support manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

Is desktop support a good entry level job?

Desktop support is often considered a suitable entry-level role in IT, as it provides foundational experience in troubleshooting hardware and software issues, customer service, and technical communication. It typically requires basic knowledge of operating systems, networking, and common tools, and can serve as a stepping stone to more advanced IT positions.
More about Desktop Support Manager jobs

What are the most commonly searched types of Desktop Support jobs in Kentucky?

The most popular types of Desktop Support jobs in Kentucky are:

What are popular job titles related to Desktop Support Manager jobs in Kentucky?

For Desktop Support Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Desktop Support Manager jobs in Kentucky look for?

The top searched job categories for Desktop Support Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Desktop Support Manager jobs?

Cities in Kentucky with the most Desktop Support Manager job openings:

Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,347 per year, or $31.4 per hour.

Desktop Support Technician

Frankfort, KY • On-site

Quantam
51 - 200 employees
Learn more about Quantamexternal

$17.50 - $22.25/hr

Full-time

Medical, Retirement, PTO

Re-posted 29 days ago

Job description

Overview:
Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates must be able to work fully onsite in Frankfort, KY. A valid driver's license is required for this position. Candidates must have excellent communication, time management, and customer service skills.
Job Description:
We have one open Desktop Support Technician position with our client's Field Services Branch in Frankfort, KY. The position will be located at 275 East Main Street, Frankfort, KY 40601. The technician will provide support for multiple agencies in downtown Frankfort.
The Preferred Candidate Would Need the Following:
  • Excellent customer service and communication skills.
  • Computer equipment configuration, setup, and installation.
  • Experience in ticketing software (preferably ServiceNow).
  • Ability to work under pressure.
  • Hardware and software experience.

Skills:
Desktop Support Management,Customer Service,Communication,Computer Equipment Configuration,Computer Equipment Setup,Computer Equipment Installation,Ticketing Software,ServiceNow,Work Under Pressure,Hardware,Software

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