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Desktop Support Manager Jobs in Kentucky (NOW HIRING)

Quantam

Desktop Support Technician

Frankfort, KY · On-site

$17.50 - $22.25/hr

Candidates must have excellent communication, time management, and customer service skills. We have one open Desktop Support Technician position with our client's Field Services Branch in Frankfort ...

Quantam

Desktop Engineer/Support

Frankfort, KY · On-site

We are currently seeking a Desktop Support Technician . Candidates must be able to work onsite in Frankfort, KY . Our client is seeking a knowledgeable Desktop Support technician with a high aptitude ...

Ustechsolutions

Desktop Support

Harrodsburg, KY · On-site

$16 - $20.50/hr

Company Description A ver reputed Company is looking for Candidates for Desktop Support Candidates ... All Qualified Manager Qualifications Additional Information All your information will be kept ...

Quantam

Desktop Engineer/Support

Pikeville, KY · On-site

Overview: We're seeking a knowledgeable Desktop Support technician with a high aptitude for customer service. Candidates must be able to work onsite in the Pikeville, KY area. Our client's technician ...

TEKsystems

Desktop Support Technician

Frankfort, KY

$20 - $24/hr

Desktop Support Technician Location: Frankfort, KY Position Overview We are seeking a Desktop ... Manage and document incidents and requests using a ticketing system. * Support mobile devices and ...

TEKsystems

Desktop Support Technician

Frankfort, KY

$20 - $24/hr

Desktop Support Technician Location: Frankfort, KY Position Overview We are seeking a Desktop ... Manage and document incidents and requests using a ticketing system. * Support mobile devices and ...

TEKsystems

Desktop Support Technician

Sandy Hook, KY

$20 - $23/hr

Desktop Support TechnicianJob Overview We are seeking a dedicated and customer-focused Desktop ... Manage and resolve support requests through a ticketing system. * Perform software installations ...

New

TEKsystems

Desktop Support Technician

Sandy Hook, KY

$20 - $23/hr

Desktop Support TechnicianJob Overview We are seeking a dedicated and customer-focused Desktop ... Manage and resolve support requests through a ticketing system. * Perform software installations ...

New

Deaconess

Desktop Support III

Henderson, KY · On-site

$24.11 - $33.75/hr

Support the deployment, lifecycle management, and maintenance of desktop hardware and related technologies * Maintain accurate IT asset inventory and tracking records * Utilize Help Desk and ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hebron, KY · On-site

$40K - $49K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA ... Management may modify responsibilities as business needs evolve.

Harvey Nash

Desktop Support Technician

Sandy Hook, KY · On-site

$17.75 - $22.50/hr

* Looking for a Desktop Engineer/Support Tech located at Little Sandy Correctional Complex in Sandy Hook, KY. * We're seeking a knowledgeable & committed technician with a high aptitude for customer ...

New

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All JobsDesktop Support JobsDesktop Support Manager JobsDesktop Support Manager Jobs in Kentucky

Desktop Support Manager information

See Kentucky salary details

$12

$31

$52

How much do desktop support manager jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for desktop support manager in Kentucky is $31.42, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $41.78 per hour, depending on experience, location, and employer.

What is the difference between Desktop Support Manager vs Help Desk Supervisor?

AspectDesktop Support ManagerHelp Desk Supervisor
CertificationsCompTIA A+, Network+, ITILCompTIA A+, HDI-Support Center Analyst
Work EnvironmentOversees desktop support teams, manages hardware/software issues, strategic planningSupervises help desk staff, handles user tickets, ensures customer service quality
Industry UsageIT departments across various industries, corporate environmentsIT support centers, customer service teams in tech companies

The Desktop Support Manager focuses on managing desktop support teams, strategic planning, and overseeing hardware and software issues. In contrast, the Help Desk Supervisor primarily supervises help desk staff, manages user tickets, and ensures customer service quality. Both roles require similar certifications and are vital in IT support environments, but their scope and responsibilities differ.

What are some typical challenges faced by a Desktop Support Manager and how can they be addressed?

Desktop Support Managers often face challenges such as balancing urgent technical issues with long-term projects, managing a diverse team with varying skill levels, and ensuring high levels of end-user satisfaction. Proactively prioritizing tasks, offering ongoing training, and establishing clear communication channels can help address these challenges. Additionally, building strong relationships with other IT departments and maintaining a customer-focused approach are key to overcoming obstacles and ensuring smooth daily operations.

What Does a Desktop Support Manager Do?

Desktop support managers oversee the operations of the technical support staff in a company dedicated to helping customers resolve issues with their desktop computers. As a desktop support manager, your job duties include administrative tasks such as scheduling staff, supervising and evaluating employees, and using management computer software. The qualifications for a career as a desktop support manager include a bachelor’s degree in information systems technology and management experience. You need excellent technical skills and strong leadership skills to succeed in desktop support manager jobs.

What are the key skills and qualifications needed to thrive as a Desktop Support Manager, and why are they important?

To thrive as a Desktop Support Manager, you need strong technical knowledge of hardware, software, troubleshooting, and a background in IT, often supported by a degree in computer science or related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), or ITIL is highly valued. Leadership, communication, and problem-solving skills help in managing teams and delivering excellent user support. These abilities ensure efficient IT operations, maximize team performance, and enhance end-user satisfaction within the organization.

What does a Desktop Support Manager do?

A Desktop Support Manager oversees the team responsible for providing technical support to end users in an organization, primarily focusing on desktop computers, laptops, and related hardware and software. They manage support staff, coordinate troubleshooting efforts, and implement best practices to ensure efficient problem resolution. Additionally, Desktop Support Managers develop support policies, handle escalated technical issues, and may assist in planning IT infrastructure upgrades or deployments to meet organizational needs.
More about Desktop Support Manager jobs
What are the most commonly searched types of Desktop Support jobs in Kentucky? The most popular types of Desktop Support jobs in Kentucky are:
What are popular job titles related to Desktop Support Manager jobs in Kentucky? For Desktop Support Manager jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Desktop Support Manager jobs in Kentucky look for? The top searched job categories for Desktop Support Manager jobs in Kentucky are:
What cities in Kentucky are hiring for Desktop Support Manager jobs? Cities in Kentucky with the most Desktop Support Manager job openings:
Desktop Support Manager jobs near you
Infographic showing various Desktop Support Manager job openings in Kentucky as of June 2026, with employment types broken down into 1% As Needed, 88% Full Time, and 11% Part Time. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $65,347 per year, or $31.4 per hour.
Desktop Support Technician

Desktop Support Technician

Quantam

Frankfort, KY • On-site

$17.50 - $22.25/hr

Full-time

Medical, Retirement, PTO

Posted 28 days ago

Job description

Overview:
Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates must be able to work fully onsite in Frankfort, KY. A valid driver's license is required for this position. Candidates must have excellent communication, time management, and customer service skills.
Job Description:
We have one open Desktop Support Technician position with our client's Field Services Branch in Frankfort, KY. The position will be located at 275 East Main Street, Frankfort, KY 40601. The technician will provide support for multiple agencies in downtown Frankfort.
The Preferred Candidate Would Need the Following:
  • Excellent customer service and communication skills.
  • Computer equipment configuration, setup, and installation.
  • Experience in ticketing software (preferably ServiceNow).
  • Ability to work under pressure.
  • Hardware and software experience.

Skills:
Desktop Support Management,Customer Service,Communication,Computer Equipment Configuration,Computer Equipment Setup,Computer Equipment Installation,Ticketing Software,ServiceNow,Work Under Pressure,Hardware,Software

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