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Online Desktop Support Jobs in Kentucky (NOW HIRING)

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Desktop Support Technician

Frankfort, KY · On-site

$17.50 - $22.25/hr

We are currently seeking a Desktop Support Technician. Candidates will need to be able to work fully onsite at our client's office, located at 275 East Main Street, Frankfort KY 40601 We're seeking a ...

Purple Drive

Desktop Support Engineer

Louisville, KY · On-site

ROLE: Desktop Support Engineer Must Have Technical/Functional Skills 1. Exp in Desktop support /End user support Engg. 2. Comprehensive knowledge of Microsoft Office applications, including Word ...

New

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Desktop Support Technician

Frankfort, KY · On-site

$17.50 - $22.25/hr

We are currently seeking a Desktop Support Technician . Candidates must be able to work fully onsite in Frankfort, KY. A valid driver's license is required for this position. Candidates must have ...

Ustechsolutions

Desktop Support

Harrodsburg, KY · On-site

$16 - $20.50/hr

Company Description A ver reputed Company is looking for Candidates for Desktop Support Candidates for Harrodsburg KY location Respond to and resolve user problems with hardware, software and/or ...

Futran Tech Solutions Pvt. Ltd.

Desktop Support

KY · On-site

$19.75 - $25.25/hr

Desktop L2 Bowling Green, Kentucky, USA - 42101 • Five to six (5-6) years' of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software ...

Ovation Workplace Services Inc.

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Desktop Support Technician

Hebron, KY · On-site

$45K - $49K/yr

POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician ...

TEKsystems

Desktop Support Technician

Frankfort, KY · On-site

$19 - $23/hr

Desktop Support Technician Work Type: On‑site Experience Level: Intermediate Position Overview The Desktop Support Technician provides onsite technical support to end users, focusing on ...

Apex Systems

Desktop Support

Frankfort, KY

$18 - $21/hr

Job#: 3035275 Desktop Support Location: Frankfort, Kentucky (Onsite) Employment Type: Contract Role Overview The IT Support Specialist will provide frontline technical assistance and customer service ...

TEKsystems

Desktop Support Technician

Frankfort, KY

$19 - $23/hr

Desktop Support Technician Work Type: On‑site Experience Level: Intermediate Position Overview The Desktop Support Technician provides onsite technical support to end users, focusing on ...

Onco360

Desktop Support Specialist II

Louisville, KY · On-site

We are looking for YOU to be our Desktop Support Specialist II! Onco360 Pharmacy is a unique oncology pharmacy model, created to serve the needs of community, oncology and hematology physicians ...

Onco360

Desktop Support Specialist II

Louisville, KY · On-site

We are looking for YOU to be our Desktop Support Specialist II! Onco360 Pharmacy is a unique oncology pharmacy model, created to serve the needs of community, oncology and hematology physicians ...

Artech

Desktop Engineer

Louisville, KY · On-site

Competitive and commensurate with experience Introduction We are seeking a skilled L2 Desktop Support Engineer to join our team and provide advanced technical support to end users. In this role, you ...

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Online Desktop Support information

See Kentucky salary details

$12

$19

$28

How much do online desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for online desktop support in Kentucky is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $21.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Desktop Support professional, and why are they important?

To thrive as an Online Desktop Support professional, you need strong troubleshooting skills, knowledge of operating systems, and a background in IT, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in a remote environment.

What are some typical challenges faced by Online Desktop Support professionals, and how can they be managed effectively?

Online Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues remotely, managing high volumes of support requests, and communicating clearly with users who have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to explain technical concepts in simple terms are crucial for success in this role. Additionally, regularly updating technical knowledge and using remote support tools efficiently can help in resolving issues promptly and maintaining user satisfaction.

What is an Online Desktop Support specialist?

An Online Desktop Support specialist is an IT professional who provides remote assistance to users experiencing issues with their computers, software, or network connections. They troubleshoot problems, install and configure software, and guide users through solutions via chat, phone, or remote desktop tools. This role is essential for organizations that want to minimize downtime and ensure their employees can work efficiently. Online Desktop Support specialists often work for IT service providers or within dedicated support teams in larger companies.

What is the difference between Online Desktop Support vs Help Desk Technician?

AspectOnline Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, client-site support via online toolsHelp desk, call centers, on-site support
Industry UsageIT service providers, tech companiesCorporate IT departments, MSPs
Common TasksRemote troubleshooting, software installationTicket management, user support, issue resolution

Online Desktop Support and Help Desk Technician roles share similar certifications and work environments, focusing on troubleshooting and user support. However, Online Desktop Support emphasizes remote, online assistance, while Help Desk Technicians often work in call centers or on-site. Both roles are vital in IT support, with overlapping skills but different operational settings.

What are the most commonly searched types of Desktop Support jobs in Kentucky? The most popular types of Desktop Support jobs in Kentucky are:
What are popular job titles related to Online Desktop Support jobs in Kentucky? For Online Desktop Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Online Desktop Support jobs in Kentucky look for? The top searched job categories for Online Desktop Support jobs in Kentucky are:
What cities in Kentucky are hiring for Online Desktop Support jobs? Cities in Kentucky with the most Online Desktop Support job openings:
Online Desktop Support jobs near you
L2 Desktop Support Engineer

L2 Desktop Support Engineer

Siri InfoSolutions Inc

Louisville, KY • On-site

Contractor

Posted 27 days ago

Job description

Role: L2 Desktop Support Engineer

Location: Louisville, KY

Duration: 06+ Months

Experience Required: 8-10 years

Job Description:              

  • Exp in Desktop support /End user support Engg.
  • Comprehensive knowledge of Microsoft Office applications, including Word, OneNote, Excel, and Visio
  • Experience in Analytical Skills and process documentation
  • Must be passionate about contributing to an organization focused on continuously improving
  • consumer experiences
  • Experienced documenting, tracking, and monitoring problems using applicable systems and tools.
  • Experienced in researching and resolving technical problems of moderate complexity, typically escalated from first line support teams.

Roles & Responsibilities

The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. · The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment · The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams · Responds to escalated telephone, email, and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics, and processes for completing administrative tasks/projects. · Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes, and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge. End-user devices (e.g., desktops/laptop/notebook/tablets) · System software associated to End-User and Distributed Computing Services. Deskside support to End-Users as necessitated by the circumstances of the requester (e.g., Incidents, Service Requests, request of information) and Service Levels. Dispatch and monitor break/fix repairs, including Services performed by other 3rd party vendors. · Work is managed and often guided by precedent and/or documented procedures/regulations/professional IMAC Services for hardware and software. Tracking of the inventory of in-scope software and hardware as required by Humana following asset management process.

Generic Managerial Skills, If any

Previous experience in End user computing/Call Center operations

Experience with the Service now

Intermediate mathematical skills

Key Words to search in Resume

L2 Desktop Support, Desktop support engineer

Siri Infosolutions logo

About Siri Infosolutions

Sourced by ZipRecruiter

Our team of experts first gather each and every requirement of yours. Our research and development team then sit around those requirements and come up with a plan. Our implementation team then executes that plan for optimal results. After that our support team remains in constant touch with you during and after the entire process.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Edison, NJ, US

Year founded

2005

View All Siri Infosolutions Jobs