ZipRecruiter

Log In

1

Online Desktop Support Jobs in Kentucky (NOW HIRING)

German American

IT Support Specialist

Owensboro, KY · On-site

User Support & Desktop Administration * Provide Tier I technical support via phone, email, and chat to internal users across locations. * Set up, maintain, and troubleshoot user workstations ...

Spruce Infotech

Lab IT Technical Support

Louisville, KY · On-site

$19.75 - $27/hr

This position partners across Infrastructure tower SME's in support and troubleshooting of network, desktop, server support. This position will provide advanced technical support for Client Reference ...

Spruce Infotech

Lab IT Technical Support

Louisville, KY · On-site

$20.75 - $28.25/hr

This position partners across Infrastructure tower SME's in support and troubleshooting of network, desktop, server support. This position will provide advanced technical support for Client Reference ...

TEKsystems

Technical Support Specialist

Frankfort, KY

$17 - $23/hr

Install, maintain, and support desktop and laptop hardware, operating systems, and configurations. * Troubleshoot and resolve hardware, software, and application issues. * Support printers, remote ...

TEKsystems

Technical Support Specialist

Frankfort, KY

$17 - $23/hr

Install, maintain, and support desktop and laptop hardware, operating systems, and configurations. * Troubleshoot and resolve hardware, software, and application issues. * Support printers, remote ...

Worldwide TechServices

Dynamic PC Support

London, KY

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...

Worldwide TechServices

Dynamic PC Support

Lexington, KY · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...

Worldwide TechServices

Dynamic PC Support

London, KY · On-site

$17/hr

Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical ...

Stefanini

Deskside Technician I

Owensboro, KY

$20 - $25.50/hr

... desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

TEKsystems

IT Support Partner- Colorado

Lexington, KY

$23 - $30/hr

Skills Support, Troubleshooting, Windows 10, Customer service, Active directory, Desktop Top Skills Details Support,Troubleshooting,Windows 10,Customer service,Active directory,Desktop Additional ...

next page

Showing results 1-20

People also search for

All JobsOnline Desktop Support JobsOnline Desktop Support Jobs in Kentucky

Online Desktop Support information

See Kentucky salary details

$12

$19

$28

How much do online desktop support jobs pay per hour?

As of May 28, 2026, the average hourly pay for online desktop support in Kentucky is $19.95, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $21.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Online Desktop Support professional, and why are they important?

To thrive as an Online Desktop Support professional, you need strong troubleshooting skills, knowledge of operating systems, and a background in IT, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in a remote environment.

What are some typical challenges faced by Online Desktop Support professionals, and how can they be managed effectively?

Online Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues remotely, managing high volumes of support requests, and communicating clearly with users who have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to explain technical concepts in simple terms are crucial for success in this role. Additionally, regularly updating technical knowledge and using remote support tools efficiently can help in resolving issues promptly and maintaining user satisfaction.

What is an Online Desktop Support specialist?

An Online Desktop Support specialist is an IT professional who provides remote assistance to users experiencing issues with their computers, software, or network connections. They troubleshoot problems, install and configure software, and guide users through solutions via chat, phone, or remote desktop tools. This role is essential for organizations that want to minimize downtime and ensure their employees can work efficiently. Online Desktop Support specialists often work for IT service providers or within dedicated support teams in larger companies.

What is the difference between Online Desktop Support vs Help Desk Technician?

AspectOnline Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, client-site support via online toolsHelp desk, call centers, on-site support
Industry UsageIT service providers, tech companiesCorporate IT departments, MSPs
Common TasksRemote troubleshooting, software installationTicket management, user support, issue resolution

Online Desktop Support and Help Desk Technician roles share similar certifications and work environments, focusing on troubleshooting and user support. However, Online Desktop Support emphasizes remote, online assistance, while Help Desk Technicians often work in call centers or on-site. Both roles are vital in IT support, with overlapping skills but different operational settings.

What are the most commonly searched types of Desktop Support jobs in Kentucky? The most popular types of Desktop Support jobs in Kentucky are:
What are popular job titles related to Online Desktop Support jobs in Kentucky? For Online Desktop Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Online Desktop Support jobs in Kentucky look for? The top searched job categories for Online Desktop Support jobs in Kentucky are:
What cities in Kentucky are hiring for Online Desktop Support jobs? Cities in Kentucky with the most Online Desktop Support job openings:
Online Desktop Support jobs near you
Hybrid IT Support Technician II - Richmond, KY

Hybrid IT Support Technician II - Richmond, KY

Dedicated IT

Richmond, KY • On-site, Remote

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 days ago

Job description

Dedicated IT
Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN's 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture, amazing benefits and substantial year over year growth has positioned us as an employer of choice in the Managed Services space.
At Dedicated IT, we are invested in our employees. Their goals, growth, and success (both professional and personal) are a top priority. We offer career planning, career advancement opportunity, education/certification reimbursement, work/life balance, great benefits, and a people-focused culture.
If you would like to know more about Dedicated IT, click the links below:
https://www.linkedin.com/compa...
https://www.glassdoor.com/Revi...
Position Summary
Location: Richmond, KY Zip Code: 40475Schedule: Hybrid schedule, 1 day per week average onsite time with client in Richmond. Possibility of evolving into full-time onsite role Salary: $55,000 - $65,000
As a Support Technician II at Dedicated IT, you'll be at the heart of helping businesses in the healthcare industry manage their technology, support their teams, and respond to day-to-day needs. Working in our Service Desk, you'll gain hands-on experience with a wide variety of systems, learning to manage technology at all scales. Equipped with modern tools and cutting-edge hardware common to the Enterprise clientele we partner with, you'll have what you need to deliver an exceptional support experience while continually developing your technical skills.
Our Support Technician IIs are customer-focused problem-solvers who provide fast, effective technical support. You'll be the first line of defense, fielding incoming calls, tackling e-mailed tickets, and offering mentorship to your teammates. As the frontline of Dedicated IT, you'll help a diverse range of clients with creative solutions to technical challenges-making a real impact in their daily operations.
We Are Looking for Candidates That Embody Our Core Values:
• Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company, its people, and its clients.
• Own: Take extreme ownership of your role and establish yourself as the go-to person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough, pick up the phone and CALL.
• Dedicated: Model dedication, reliability, and responsibility. Rise to challenges, follow through, improve interpersonal experiences with clients, partners, and colleagues. Position yourself to be the most dedicated on your team every day.
• Empathize: See things from different angles and place yourself in others' shoes. Display genuine interest in, care and concern for our clients, partners, and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.
Key Responsibilities for Support Technician - Level 2
  • Resolve client issues through support tickets, meeting SLA requirements.
  • Collaborate with clients, Service Delivery Manager, and Team Lead to ensure exceptional service.
  • Tackle a range of issues, from basic to complex, as requested by end users.
  • Document detailed notes, track time accurately, and update technical documentation.
  • Manage email tickets and escalate to Escalation Engineer when needed, providing thorough notes and recommendations.
  • Mentor teammates and train users on supported software and hardware.
  • Quickly identify and communicate potential major incidents to the Team Lead.
  • Troubleshoot and create workarounds when standard procedures don't apply.
  • Assist with software installations and vendor management for client support.
  • Maintain timely case follow-up and keep clients updated.
  • Collaborate on client projects with the fCIO and POD Teammates

Key Responsibilities & Technical Requirements:
  • Desktop Support: Provide comprehensive support for workstation hardware, software (Windows/Mac OS), and mobile devices, ensuring seamless day-to-day operations for end users.
  • O365 Administration & Troubleshooting: Manage and troubleshoot Office 365 services, including SharePoint, OneDrive, and other collaboration tools, to enhance team productivity.
  • Support Ticket Management: Resolve and document support tickets efficiently using ConnectWise, handling support requests via calls, chat, and email with a customer-centric approach.
  • Network & Connectivity: Perform basic troubleshooting for network issues (DNS, DHCP, VPN) and assist with firewall configurations to ensure secure and reliable connectivity.
  • Windows & Virtual Server Support: Support Windows environments and virtual servers, managing tasks such as file permissions, Active Directory administration, and more.
  • EMR/EHR Vendor Coordination: Serve as a liaison for EMR/EHR support through vendor management, ensuring quick and effective issue resolution for critical healthcare applications.
  • End-User Training & Mentorship: Provide training and mentorship to end users, guiding them through common IT tasks and promoting best practices to enhance their tech confidence and productivity.
  • Team Collaboration & Mentorship: Collaborate with team members and offer mentorship to junior technicians, sharing knowledge and promoting a culture of continuous learning and growth.
  • Executive Support & Professional Demeanor: Deliver top-notch, responsive support to executive and senior leadership with a poised, professional demeanor, ensuring their tech needs are handled promptly and efficiently.

Education & Experience Qualifications
  • Minimum Education: High School Diploma or GED required.
  • Certifications: CompTIA A+, Network+, Security+, Cisco, and Microsoft certifications preferred; relevant experience may be considered in lieu of specific certifications.
  • Experience: 2-3 years in a helpdesk or similar advanced technical role, required. Prior experience in a Managed Service Provider (MSP), required.
  • Healthcare IT Experience: Previous experience in Healthcare IT is preferred, with familiarity in supporting medical clients, EMR systems, and HIPAA compliance.
  • Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.

Perks & Benefits
  • Comprehensive Health Benefits: Including medical, dental, and vision coverage to keep you and your family well.
  • 401K with Company Match: Start planning for your future with our competitive retirement savings plan.
  • Generous Time Off: Enjoy 8 paid company holidays, 3 weeks of paid time off, plus an additional week of sick leave.
  • Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
  • People-Focused Culture: Join a team that values work-life balance and a supportive, collaborative environment

This role periodically requires onsite field work involving physical activity, including bending, kneeling, and crouching, as well as lifting, carrying, pushing, and pulling equipment weighing 60 pounds or more. Additional requirements may include safely climbing ladders, working at elevated heights, and standing or walking for extended durations in various client settings. These requirements represent the essential physical functions of the position and may be performed with or without reasonable accommodation.
Thanks for your interest in Dedicated IT!
Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices, without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, veteran's status, disability, sexual orientation, or any other characteristic protected by law.

Apply