About Artech Design Group
Sourced by ZipRecruiter
Industry
Architectural services
Company size
11 - 50 Employees
Headquarters location
Chattanooga, TN, US
Year founded
1985
Other
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Job description
Title: Desktop Engineer
Location:Louisville, KY
Duration - 6-12 Months
Salary Range:
Competitive and commensurate with experience
Introduction
We are seeking a skilled L2 Desktop Support Engineer to join our team and provide advanced technical support to end users. In this role, you will troubleshoot hardware, software, and network issues, escalate complex problems, and ensure timely resolution to maintain optimal end-user productivity.
Required Skills & Qualifications
For immediate consideration please click APPLY to begin the screening process with Alex.
Location:Louisville, KY
Duration - 6-12 Months
Salary Range:
Competitive and commensurate with experience
Introduction
We are seeking a skilled L2 Desktop Support Engineer to join our team and provide advanced technical support to end users. In this role, you will troubleshoot hardware, software, and network issues, escalate complex problems, and ensure timely resolution to maintain optimal end-user productivity.
Required Skills & Qualifications
- Applicants must be able to work directly for Artech on W2
- Proven experience as a Desktop Support Engineer or similar technical support role
- Strong knowledge of Windows operating systems (Windows 10/11) and macOS
- Experience with Active Directory, group policies, and system management tools
- Familiarity with common business applications such as Office 365, email clients, and collaboration tools
- Experience in documenting troubleshooting steps and creating knowledge base articles
- Ability to work collaboratively with L3 support and other IT teams
- Provide second-level technical support to users across the organization for desktops, laptops, peripherals, and software applications
- Diagnose and resolve hardware, software, and network connectivity issues efficiently
- Perform system maintenance, upgrades, and patch deployments on user devices
- Manage Active Directory tasks such as user account creation, password resets, and permissions management
- Install, configure, and troubleshoot operating systems (Windows, macOS) and common business applications
- Assist in onboarding and offboarding employees by preparing devices and access rights
- Monitor and maintain IT asset inventory and ensure compliance with company policies
- Provide remote and on-site support as required
- Participate in IT projects and initiatives related to desktop support
- Inclusive and diverse work environment
- Opportunities for professional growth and development
- Comprehensive benefits package
For immediate consideration please click APPLY to begin the screening process with Alex.
artech.pro
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Desktop Engineer?
A: To succeed as a Desktop Engineer, key technical skills include proficiency in operating systems (Windows, macOS, Linux), desktop management tools (Microsoft System Center, SCCM), and scripting languages (PowerShell, Python). Additionally, strong problem-solving skills, attention to detail, and effective communication are essential soft skills, as they enable Desktop Engineers to troubleshoot complex issues, collaborate with stakeholders, and provide clear technical guidance. By combining these technical and soft skills, Desktop Engineers can efficiently manage and maintain desktop environments, ensuring high uptime and user satisfaction, which in turn supports career growth and effectiveness in the role.
Q: What is the career path for a Desktop Engineer?
A: A Desktop Engineer's typical career progression involves starting as a Junior Desktop Engineer or Help Desk Technician, where they troubleshoot and resolve basic desktop-related issues, then advancing to a Desktop Support Engineer or Senior Desktop Engineer role, where they oversee more complex desktop deployments, migrations, and maintenance. As they gain experience, they can move into senior roles such as Desktop Engineering Lead or IT Infrastructure Manager, where they oversee large-scale desktop projects and teams. Key opportunities for skill development include learning about virtualization, cloud computing, and cybersecurity, which can lead to long-term career prospects in IT leadership, architecture, or specialized roles like DevOps or Cloud Engineer.