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Desktop Analyst Jobs (NOW HIRING)

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support operations for a client of ours. In this position, you will manage desktop tickets and work orders, dispatch ...

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support operations for a client of ours. In this position, you will manage desktop tickets and work orders, dispatch ...

Magicforce

Desktop Analyst

Chicago, IL · On-site

$60 - $70/hr

This position must meet all the requirements of a Senior_ Desktop Analyst as well as specific detailed functions explained below for the HIS Department. The qualified individual will be responsible ...

Hennepin Healthcare

Desktop Analyst

Minneapolis, MN · On-site

$24.25 - $32.50/hr

SUMMARY We are currently seeking a Desktop Analyst to join our team. This fulltime role will work days (Monday to Friday 8:00 AM - 4:30 PM). Full on-site (no remote work). Purpose of this position:

Hennepin Healthcare

Desktop Analyst

Minneapolis, MN · On-site

$24.25 - $32.50/hr

SUMMARY We are currently seeking a Desktop Analyst to join our team. This fulltime role will work days (Monday to Friday 8:00 AM - 4:30 PM). Full on-site (no remote work). Purpose of this position:

Hennepin Healthcare

Desktop Analyst

Minneapolis, MN · On-site

$24.25 - $32.50/hr

SUMMARY We are currently seeking a Desktop Analyst to join our team. This fulltime role will work days (Monday to Friday 8:00 AM - 4:30 PM). Full on-site (no remote work). Purpose of this position:

Eastern Shawnee Tribe of Oklahoma

Be Seen First

Desktop Analyst

Joplin, MO · On-site

$19.74/hr

Desktop Analyst Full-Time Non-Exempt Wage: TBD General Definition: The Desktop Analyst provides daily end-user support and demonstrates the ability to troubleshoot Microsoft OS's, Microsoft office ...

ComResource

Desktop Analyst

Indianapolis, IN · On-site

$22.25 - $29.75/hr

ComResource is looking for a Desktop Analyst. Responsibilities: * Replaces and rebuilds hardware components as needed. * Installs/removes/configures basic applications. * Requires working knowledge ...

Hennepin Healthcare

Desktop Analyst

Minneapolis, MN · On-site

$24.25 - $32.50/hr

SUMMARY We are currently seeking a Desktop Analyst to join our team. This fulltime role will work days (Monday to Friday 8:00 AM - 4:30 PM). Full on-site (no remote work). Purpose of this position:

SolluCIO Partners

Desktop Analyst

Salem, OR · On-site

$23.25 - $31.50/hr

Desktop Support Analyst (Lead-Level Support) Salem, Oregon Area Onsite Overview We are seeking a Desktop Support Analyst to provide hands-on technical support while helping elevate the maturity of ...

Cognizant Technology Solutions

Desktop Analyst

Cincinnati, OH · On-site

$22.25 - $30/hr

About the role As a Desktop Analyst, you will make an impact by providing direct technical assistance to end users, ensuring the smooth operation of hardware, software, and IT systems across the ...

Addison Group

Senior Desktop Analyst

Oklahoma City, OK · Remote

$26 - $28/hr

Role: Senior Desktop Support Technician Position Type: Contract Location: Oklahoma City, OK (100 ... Strong troubleshooting and root cause analysis abilities * Comfortable supporting both routine ...

Merge IT

Desktop Analyst - Cambridge, MA

Cambridge, MA · On-site

$25.50 - $34.50/hr

Merge IT is an enterprise-level IT staffing company seeking a Desktop Analyst to provide deskside support for their client in Cambridge, MA. The role involves complex technical support, installation ...

TEKsystems

Desktop Support Analyst

Shelton, CT

$25 - $30/hr

Desktop Support Analyst Location: On-Site Employment Type: Full-Time Position Overview We are seeking an experienced Desktop Support Analyst to provide white-glove technical support to end users ...

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Desktop Analyst information

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How much do desktop analyst jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for desktop analyst in the United States is $26.89, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $30.05 per hour, depending on experience, location, and employer.

What is a desktop analyst?

A desktop analyst is an in-house support technician for a company. As a desktop analyst, your primary responsibility is to troubleshoot issues on desktop computers used on-site, which may be Windows-based machines or Apple computers. Other duties may include creating and configuring new user accounts, setting security policies, and repairing malfunctioning systems. To become a desktop analyst, you need a bachelor’s degree in computer science, information technology, or a related field, and several years of technical experience in the industry. Some employers may prefer candidates with professional certification for support technicians.

What are the key skills and qualifications needed to thrive as a desktop analyst, and why are they important?

A Desktop Analyst requires strong troubleshooting abilities, knowledge of operating systems (like Windows and macOS), and a background in IT—often supported by a degree in computer science or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are typically expected. Excellent communication, patience, and customer service skills help Desktop Analysts effectively support end-users and resolve issues efficiently. These competencies are vital for minimizing downtime, maintaining productivity, and ensuring seamless technology support within organizations.

How does a desktop analyst typically collaborate with other IT teams to resolve complex technical issues?

Desktop Analysts often work closely with network administrators, application support teams, and cybersecurity specialists to resolve issues that extend beyond standard workstation troubleshooting. When escalated problems arise—such as persistent connectivity failures or security incidents—they communicate findings and collaborate on root cause analysis and solutions. This cross-team interaction not only helps resolve problems efficiently but also provides Desktop Analysts with exposure to broader IT functions, fostering skill development and potential pathways for career advancement.

What is the difference between Desktop Analyst vs Help Desk Technician?

AspectDesktop AnalystHelp Desk Technician
CredentialsTypically requires CompTIA A+ or similar certificationsOften requires CompTIA A+ or similar certifications
Work EnvironmentWorks in corporate or enterprise IT settings, managing desktops and hardwareProvides remote or on-site support, assisting end-users with technical issues
Employer & IndustryCommon in IT departments across various industriesFound in IT support centers, service providers, and corporate environments

Both roles require similar certifications and are integral to IT support. A Desktop Analyst typically handles more complex desktop issues and hardware management, while a Help Desk Technician focuses on initial user support and troubleshooting. The choice depends on the level of technical expertise and the work environment preferred.

What is the average salary for a desktop analyst in the US?

The average salary for a desktop analyst in the US is approximately $55,000 to $70,000 per year, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician can earn higher salaries.
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Desktop Analyst jobs near you
Infographic showing various Desktop Analyst job openings in the United States as of September 2026, with employment types broken down into 97% Full Time, 1% Part Time, and 2% Contract. Highlights an 9% Physical, and 91% Remote job distribution, with an average salary of $55,937 per year, or $26.9 per hour.

Desktop Analyst

Chicago, IL • On-site

Clarity Partners LLC
See more jobs at Clarity Partners LLCexternal

$55K - $65K/yr

Full-time

Posted 25 days ago

Key responsibilities

  • Manage desktop tickets and work orders, assigning and following up on service requests.

  • Dispatch and guide desktop analysts supporting client clinic locations.

  • Coordinate hardware and software lifecycle management, equipment moves, and license administration.

Job description

Description

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support operations for a client of ours. In this position, you will manage desktop tickets and work orders, dispatch and guide desktop analysts across clinic locations, and oversee hardware and software lifecycle management, equipment moves, and license administration, while collaborating with the client on infrastructure and network issues. This position requires regular travel to clinic locations.

Responsibilities:

  • Manage desktop tickets and work orders for the client, assigning and following up on service requests.
  • Dispatch and guide desktop analysts supporting client clinic locations.
  • Coordinate the receipt, allocation, and installation of new PCs, printers, laptops, and software with the client's Finance team.
  • Coordinate the client's equipment moves and maintain accurate hardware and software inventory records.
  • Oversee software license management and software installation for client-purchased software.
  • Collaborate with client IT and the technology team to resolve IT infrastructure and network issues.
  • Document procedures for scanning documents from multifunction copiers to email.
  • Document and oversee support procedures for Wyse thin-client devices deployed in clinics for Cerner access.
  • Initiate corrective action and provide instructions to resolve end users' hardware and software issues.
  • Contribute to and provide reporting on the client's desktop support activities, including coordination of Cornerstone equipment.
  • Provide Level 1 through 3 day-to-day IT desktop support for desktops, laptops, Wyse devices, printing, wireless, and networking.
  • Provide desktop support involving Windows operating systems and Microsoft Office.
  • Implement HIS departmental projects and system rollouts.
  • Organize and prioritize the daily desktop support workload and guide the team to complete it.

Requirements

Requirements:

  • 5+ years of experience as a desktop analyst in an IT environment, including resolving end users' hardware and software issues.
  • Associate degree required; Bachelor's degree, MCSE, A+, and Microsoft Office certifications preferred.
  • Demonstrated ability to independently analyze and resolve complex problems quickly in a fast-paced environment.
  • Leadership experience coordinating small to medium technical teams.
  • Ability to rebuild, reformat, and troubleshoot Windows-based computers.
  • Strong communication skills with the ability to interact effectively across varied customer levels.
  • Self-motivated team player able to build positive working relationships across organizational lines.
  • Strong attention to detail.
  • Ability to travel regularly to approximately 15 off-site clinic locations.
  • Experience in a healthcare environment preferred.

Clarity is committed to fair and equitable compensation practices. For the Desktop Analyst, the base salary range $55,000 - $65,000. The range represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting. Compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

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