ZipRecruiter

Log In

1

Desktop Analyst Jobs in Chicago, IL (NOW HIRING)

Clarity Partners LLC

Desktop Analyst

Chicago, IL

$55K - $65K/yr

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support operations for a client of ours. In this position, you will manage desktop tickets and work orders, dispatch ...

New

Clarity Partners LLC

Desktop Analyst

Chicago, IL · On-site

$55K - $65K/yr

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support operations for a client of ours. In this position, you will manage desktop tickets and work orders, dispatch ...

New

Magicforce

Desktop Analyst

Chicago, IL · On-site

$60 - $70/hr

This position must meet all the requirements of a Senior_ Desktop Analyst as well as specific detailed functions explained below for the HIS Department. The qualified individual will be responsible ...

TEKsystems

Desktop Support Analyst

Buffalo Grove, IL

$25 - $32/hr

Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support Engineer to provide hands-on technical support for end users across a fast-paced and highly collaborative ...

TEKsystems

Desktop Support Analyst

Buffalo Grove, IL

$25 - $32/hr

Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support Engineer to provide hands-on technical support for end users across a fast-paced and highly collaborative ...

IDEX

Desktop Support Systems Analyst

Northbrook, IL

$36/hr

We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support to employees across our Corporate Headquarters in Northbrook and Downtown Chicago, as well as remote ...

NEOGOV

Desktop Technician

Crystal Lake, IL · On-site

$19.75 - $25/hr

... Analyze and optimize desktop performance in collaboration with Desktop Engineers. • Research ... evaluate, install, configure, and upgrade desktop applications and operating systems. • Research ...

Ascend Technologies

Desktop Engineer

Chicago, IL · Remote

Desktop Engineer Location: Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is ... Analyze each specific request, determine the underlying problem, and recommend proper solution.

Ascend Technologies

Desktop Engineer

Chicago, IL · On-site +1

Desktop Engineer Location: Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is ... Analyze each specific request, determine the underlying problem, and recommend proper solution.

Service Global, Inc

Desktop EUC L1

Park Ridge, IL · On-site

$20 - $25.25/hr

Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation. * Ensure that each desktop device is ...

New

Artech Information System LLC

DESKTOP SUPPORT

Hammond, IN

$19.50 - $24.75/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desktop Support Representative Distributed Client Services Location: Hammond,IN Duration:1+ year ...

TEKsystems

Desktop Support

Waukegan, IL

$20 - $25/hr

Strong analytical, troubleshooting, and problem-solving abilities. * Ability to work independently ... Desktop Support * Windows 10/11 * Active Directory * Microsoft Office 365 * OneDrive * Hardware ...

Service Global, Inc

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

... * Analyse Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation. * Ensure that each Desktop Device is ...

Service Global, Inc

Desktop Engineer L1

Deerfield, IL · On-site

... Analyze Service Desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation. • Ensure that each desktop device is ...

next page

Showing results 1-20

All JobsDesktop Analyst JobsDesktop Analyst Jobs in Chicago, IL

Desktop Analyst information

See Chicago, IL salary details

$11

$27

$40

How much do desktop analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for desktop analyst in Chicago, IL is $27.73, according to ZipRecruiter salary data. Most workers in this role earn between $23.03 and $30.96 per hour, depending on experience, location, and employer.

What is a desktop analyst?

A desktop analyst is an in-house support technician for a company. As a desktop analyst, your primary responsibility is to troubleshoot issues on desktop computers used on-site, which may be Windows-based machines or Apple computers. Other duties may include creating and configuring new user accounts, setting security policies, and repairing malfunctioning systems. To become a desktop analyst, you need a bachelor’s degree in computer science, information technology, or a related field, and several years of technical experience in the industry. Some employers may prefer candidates with professional certification for support technicians.

What are the key skills and qualifications needed to thrive as a desktop analyst, and why are they important?

A Desktop Analyst requires strong troubleshooting abilities, knowledge of operating systems (like Windows and macOS), and a background in IT—often supported by a degree in computer science or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are typically expected. Excellent communication, patience, and customer service skills help Desktop Analysts effectively support end-users and resolve issues efficiently. These competencies are vital for minimizing downtime, maintaining productivity, and ensuring seamless technology support within organizations.

How does a desktop analyst typically collaborate with other IT teams to resolve complex technical issues?

Desktop Analysts often work closely with network administrators, application support teams, and cybersecurity specialists to resolve issues that extend beyond standard workstation troubleshooting. When escalated problems arise—such as persistent connectivity failures or security incidents—they communicate findings and collaborate on root cause analysis and solutions. This cross-team interaction not only helps resolve problems efficiently but also provides Desktop Analysts with exposure to broader IT functions, fostering skill development and potential pathways for career advancement.

What is the difference between Desktop Analyst vs Help Desk Technician?

AspectDesktop AnalystHelp Desk Technician
CredentialsTypically requires CompTIA A+ or similar certificationsOften requires CompTIA A+ or similar certifications
Work EnvironmentWorks in corporate or enterprise IT settings, managing desktops and hardwareProvides remote or on-site support, assisting end-users with technical issues
Employer & IndustryCommon in IT departments across various industriesFound in IT support centers, service providers, and corporate environments

Both roles require similar certifications and are integral to IT support. A Desktop Analyst typically handles more complex desktop issues and hardware management, while a Help Desk Technician focuses on initial user support and troubleshooting. The choice depends on the level of technical expertise and the work environment preferred.

What is the average salary for a desktop analyst in the US?

The average salary for a desktop analyst in the US is approximately $55,000 to $70,000 per year, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician can earn higher salaries.
More about Desktop Analyst jobs

What are popular job titles related to Desktop Analyst jobs in Chicago, IL?

For Desktop Analyst jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Desktop Analyst jobs in Chicago, IL look for?

The top searched job categories for Desktop Analyst jobs in Chicago, IL are:

Desktop Analyst jobs near you
Infographic showing various Desktop Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,669 per year, or $27.7 per hour.

Desktop Analyst

Clarity Partners LLC

Chicago, IL

$55K - $65K/yr

Full-time

Posted 2 days ago

New

Job description

Description

Voted one of Chicago's Best Places to Work by the Chicago Tribune for the ninth year in a row, Clarity Partners is hiring!

Clarity Partners is seeking a Desktop Analyst local to Chicago, IL to lead desktop support operations for a client of ours. In this position, you will manage desktop tickets and work orders, dispatch and guide desktop analysts across clinic locations, and oversee hardware and software lifecycle management, equipment moves, and license administration, while collaborating with the client on infrastructure and network issues. This position requires regular travel to clinic locations.

Responsibilities:

  • Manage desktop tickets and work orders for the client, assigning and following up on service requests.
  • Dispatch and guide desktop analysts supporting client clinic locations.
  • Coordinate the receipt, allocation, and installation of new PCs, printers, laptops, and software with the client's Finance team.
  • Coordinate the client's equipment moves and maintain accurate hardware and software inventory records.
  • Oversee software license management and software installation for client-purchased software.
  • Collaborate with client IT and the technology team to resolve IT infrastructure and network issues.
  • Document procedures for scanning documents from multifunction copiers to email.
  • Document and oversee support procedures for Wyse thin-client devices deployed in clinics for Cerner access.
  • Initiate corrective action and provide instructions to resolve end users' hardware and software issues.
  • Contribute to and provide reporting on the client's desktop support activities, including coordination of Cornerstone equipment.
  • Provide Level 1 through 3 day-to-day IT desktop support for desktops, laptops, Wyse devices, printing, wireless, and networking.
  • Provide desktop support involving Windows operating systems and Microsoft Office.
  • Implement HIS departmental projects and system rollouts.
  • Organize and prioritize the daily desktop support workload and guide the team to complete it.

Requirements

Requirements:

  • 5+ years of experience as a desktop analyst in an IT environment, including resolving end users' hardware and software issues.
  • Associate degree required; Bachelor's degree, MCSE, A+, and Microsoft Office certifications preferred.
  • Demonstrated ability to independently analyze and resolve complex problems quickly in a fast-paced environment.
  • Leadership experience coordinating small to medium technical teams.
  • Ability to rebuild, reformat, and troubleshoot Windows-based computers.
  • Strong communication skills with the ability to interact effectively across varied customer levels.
  • Self-motivated team player able to build positive working relationships across organizational lines.
  • Strong attention to detail.
  • Ability to travel regularly to approximately 15 off-site clinic locations.
  • Experience in a healthcare environment preferred.

Clarity is committed to fair and equitable compensation practices. For the Desktop Analyst, the base salary range $55,000 - $65,000. The range represents a good faith estimate that Clarity reasonably expects to pay for this job at the time of posting. Compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

Apply