ZipRecruiter

Log In

1

Desktop Analyst Jobs in Chicago, IL (NOW HIRING)

TEKsystems

Desktop Support Analyst

Buffalo Grove, IL

$25 - $32/hr

Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support Engineer to provide hands-on technical support for end users across a fast-paced and highly collaborative ...

TEKsystems

Desktop Support Analyst

Buffalo Grove, IL

$25 - $32/hr

Description Desktop Support / IT Helpdesk Position Overview We are seeking a Desktop Support Engineer to provide hands-on technical support for end users across a fast-paced and highly collaborative ...

IDEX

Desktop Support Systems Analyst

Northbrook, IL

$36/hr

We are seeking a customer-focused Desktop Support Systems Analyst to provide high-touch IT support to employees across our Corporate Headquarters in Northbrook and Downtown Chicago, as well as remote ...

NEOGOV

Desktop Technician

Crystal Lake, IL · On-site

$19.75 - $25/hr

... Analyze and optimize desktop performance in collaboration with Desktop Engineers. • Research ... evaluate, install, configure, and upgrade desktop applications and operating systems. • Research ...

Iron Systems, Inc

Desktop Engineer L1

Deerfield, IL · On-site

... Analyze Service Desk calls for Desktop Devices and incident data to identify and advise customers of any potential user training requirements and automation. • Ensure that each Desktop Device is ...

Ascend Technologies

Desktop Engineer

Chicago, IL · Remote

Desktop Engineer Location: Remote Exemption Status: Exempt PURPOSE: The Desktop Engineer is ... Analyze each specific request, determine the underlying problem, and recommend proper solution.

Artech Information System LLC

DESKTOP SUPPORT

Hammond, IN · On-site

$19.50 - $24.75/hr

... Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients ... Desktop Support Representative Distributed Client Services Location: Hammond,IN Duration:1+ year ...

Service Global, Inc

Desktop Field Support

Chicago, IL · On-site

$20.75 - $26.50/hr

... * Analyse Service Desk calls for Desktop Devices and incident data to identify and advise Customer of any potential user training requirement and automation. * Ensure that each Desktop Device is ...

TEKsystems

Desktop Support

Waukegan, IL

$20 - $25/hr

Strong analytical, troubleshooting, and problem-solving abilities. * Ability to work independently ... Desktop Support * Windows 10/11 * Active Directory * Microsoft Office 365 * OneDrive * Hardware ...

TEKsystems

Desktop Support Technician

Villa Park, IL

$25 - $33/hr

Desktop Support Technician Position Summary The Desktop Support Technician provides technical ... Strong troubleshooting, analytical, and problem-solving skills. * Excellent customer service and ...

Service Global, Inc

Desktop Engineer L1

Deerfield, IL · On-site

... Analyze Service Desk calls for Desktop Devices and incident data to identify and advise customers of any potential user training requirements and automation. • Ensure that each Desktop Device is ...

Service Global, Inc

Desktop Engineer L1

Deerfield, IL · On-site

... Analyze Service Desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation. • Ensure that each desktop device is ...

next page

Showing results 1-20

All JobsDesktop Analyst JobsDesktop Analyst Jobs in Chicago, IL

Desktop Analyst information

See Chicago, IL salary details

$11

$27

$40

How much do desktop analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for desktop analyst in Chicago, IL is $27.73, according to ZipRecruiter salary data. Most workers in this role earn between $23.03 and $30.96 per hour, depending on experience, location, and employer.

What is a desktop analyst?

A desktop analyst is an in-house support technician for a company. As a desktop analyst, your primary responsibility is to troubleshoot issues on desktop computers used on-site, which may be Windows-based machines or Apple computers. Other duties may include creating and configuring new user accounts, setting security policies, and repairing malfunctioning systems. To become a desktop analyst, you need a bachelor’s degree in computer science, information technology, or a related field, and several years of technical experience in the industry. Some employers may prefer candidates with professional certification for support technicians.

What are the key skills and qualifications needed to thrive as a desktop analyst, and why are they important?

A Desktop Analyst requires strong troubleshooting abilities, knowledge of operating systems (like Windows and macOS), and a background in IT—often supported by a degree in computer science or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are typically expected. Excellent communication, patience, and customer service skills help Desktop Analysts effectively support end-users and resolve issues efficiently. These competencies are vital for minimizing downtime, maintaining productivity, and ensuring seamless technology support within organizations.

How does a desktop analyst typically collaborate with other IT teams to resolve complex technical issues?

Desktop Analysts often work closely with network administrators, application support teams, and cybersecurity specialists to resolve issues that extend beyond standard workstation troubleshooting. When escalated problems arise—such as persistent connectivity failures or security incidents—they communicate findings and collaborate on root cause analysis and solutions. This cross-team interaction not only helps resolve problems efficiently but also provides Desktop Analysts with exposure to broader IT functions, fostering skill development and potential pathways for career advancement.

What is the difference between Desktop Analyst vs Help Desk Technician?

AspectDesktop AnalystHelp Desk Technician
CredentialsTypically requires CompTIA A+ or similar certificationsOften requires CompTIA A+ or similar certifications
Work EnvironmentWorks in corporate or enterprise IT settings, managing desktops and hardwareProvides remote or on-site support, assisting end-users with technical issues
Employer & IndustryCommon in IT departments across various industriesFound in IT support centers, service providers, and corporate environments

Both roles require similar certifications and are integral to IT support. A Desktop Analyst typically handles more complex desktop issues and hardware management, while a Help Desk Technician focuses on initial user support and troubleshooting. The choice depends on the level of technical expertise and the work environment preferred.

What is the average salary for a desktop analyst in the US?

The average salary for a desktop analyst in the US is approximately $55,000 to $70,000 per year, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced analysts with certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician can earn higher salaries.
More about Desktop Analyst jobs

What are popular job titles related to Desktop Analyst jobs in Chicago, IL?

For Desktop Analyst jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Desktop Analyst jobs in Chicago, IL look for?

The top searched job categories for Desktop Analyst jobs in Chicago, IL are:

Desktop Analyst jobs near you
Infographic showing various Desktop Analyst job openings in Chicago, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,669 per year, or $27.7 per hour.

Desktop Support Technician

Sonoma Consulting Inc.

Bolingbrook, IL

$20 - $25.50/hr

Full-time

Re-posted 16 days ago

Job description

Company Description

Sonoma Consulting is one of the fastest growing national IT Consulting and Executive Search company in the United States, which was founded in 2011 by Mark McGee, the President and CEO. Sonoma Consulting has two business divisions - IT Consulting Services & Executive Search to serve its 150 national clients which range from entrepreneurial start-ups to Global Fortune 500.

Job Description

Title: Desktop Support Technician

Location: Bolingbrook, IL

Full time

Job Description:

Desktop Support Technician

  • Strong technical knowledge of Windows and Apple desktop operating systems. Responsible for installing, updating and maintaining desktop and laptop hardware. Will be responsible for security patches and OS updates and application installations. Must be able to troubleshoot a variety of technical issues including LAN/WAN connectivity, wireless access, VPN, Microsoft Office, VoIP phones, network printers, and remote desktop. CompTIA A+ Certification or MCSA is a plus.
Qualifications

Desktop Support Technician

  • Strong technical knowledge of Windows and Apple desktop operating systems. Responsible for installing, updating and maintaining desktop and laptop hardware. Will be responsible for security patches and OS updates and application installations. Must be able to troubleshoot a variety of technical issues including LAN/WAN connectivity, wireless access, VPN, Microsoft Office, VoIP phones, network printers, and remote desktop. CompTIA A+ Certification or MCSA is a plus.
Additional Information

Titles: Desktop Support, Technical Support, Help Desk, Desktop Analyst, System Support, Desktop Technician

Skills: Windows, Apple, Desktop, Laptop, LAN, WAN, VOIP, OFFICE 365

Sonoma Consult logo

About Sonoma Consult

Sourced by ZipRecruiter

Sonoma Consult is a California based C corporation helping companies bring products to the patient by working closely with the engineering teams and the clinicians. Our goal, no matter what stage of product development, is to create and execute a plan of action to move the product through the appropriate clinical and regulatory steps. Sonoma Consult works cohesively with the engineers and physicians to translate technologies to the clinic. Our goal is to help you get the very best product to the clinic and to the market. This includes planning, execution and ensuring critical data is delivered in the right format to ensure the feedback loop to the design team ultimately delivers the most advanced technology to the patient.

Industry

Business management consulting

Company size

1 - 10 Employees

Headquarters location

Sonoma, CA, US

View All Sonoma Consult Jobs

Apply