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Desktop Management Specialist Jobs (NOW HIRING)

Mississippi State University

$60 - $80/hr

Position Function A Desktop Support Specialist III is responsible for all desktop support issues ... Manages and/or resolves clients' information technology problems and issues: * Monitors appropriate ...

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As of Sep 8, 2026, the average hourly pay for desktop management specialist in the United States is $32.71, according to ZipRecruiter salary data. Most workers in this role earn between $25.00 and $39.42 per hour, depending on experience, location, and employer.

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Infographic showing various Desktop Management Specialist job openings in the United States as of June 2026, with employment types broken down into 4% Full Time, 88% Part Time, 6% Temporary, and 2% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $68,042 per year, or $32.7 per hour.

L2 Tech Support - Site Migrations || Desktop Management Specialist - Infrastructure Services

Lynn, MA • On-site

MDAEdge
Custom Software Development Services • 51 - 200 employees
Learn more about MDAEdgeexternal

Full-time

Re-posted 4 days ago

Job description

Job Summary:
MDAEdge is seeking a highly skilled and experienced Desktop Management Specialist to join their Infrastructure Services team. The ideal candidate will have over 7 years of expertise in desktop management and IT support, responsible for providing technical support, managing incidents, and ensuring timely resolution of issues.
Responsibilities:
• Provide break/fix support for desktops, laptops, and peripherals.
• Re-image devices and reinstall/configure applications as required.
• Troubleshoot Windows OS, hardware issues, and enterprise applications.
• Collaborate with third-party vendors to escalate and resolve hardware issues.
• Document issues and resolutions in IT service management systems (e.g., ServiceNow, Remedy).
• Install and configure desktops, laptops, mobile devices, peripherals, and associated software.
• Provide technical support for on-site and remote users, addressing queries and resolving incidents.
• Manage the ticket queue to ensure timely resolution in compliance with SLAs.
• Develop and maintain standard operating procedures (SOPs), knowledge base articles, and technical documentation.
• Coordinate with Level 3 support teams for enhancements, maintenance, and upgrades.
• Provide IT support for events, meetings, and disaster recovery scenarios.
• Ensure end-user support for O365, Active Directory, and related networking functionalities.
• Oversee application support and ensure seamless system upgrades/refreshes, maintaining configuration integrity.
• Support printer network setups, driver installations, and device repairs through vendor coordination.
Qualifications:
Required:
• 7+ years of experience in Desktop Management within Infrastructure Services (IS).
• Advanced knowledge of PC hardware, software, operating systems (Windows 10/11, Android OS, macOS), directory services, and network configurations.
• Proficiency in IT service management tools and familiarity with ITIL processes.
• Expertise in O365, Active Directory, DNS, Group Policy, and Firewall configurations.
• Strong troubleshooting capabilities for basic LAN/WAN issues, Wi-Fi configurations, and VOIP phones.
• Excellent communication and interpersonal skills for managing diverse stakeholders, including users, senior management, and vendors.
• Proven ability to manage incidents and problems effectively, adhering to established SLAs.
Preferred:
• Relevant technical certifications (e.g., CompTIA A+, Microsoft certifications) are highly desirable.
• ITIL Foundation certification preferred.
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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