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It Service Manager Jobs in Kentucky (NOW HIRING)

Systems Solutions

IT Service Engineer

Paducah, KY · On-site

At Systems Solutions, a New Charter Company, we are seeking an IT Service Engineer in the Paducah ... Manage tickets within a ticketing system, maintaining an organized ticket queue * Maintain up-to ...

Systems Solutions

IT Service Engineer

Paducah, KY

At Systems Solutions, a New Charter Company, we are seeking an IT Service Engineer in the Paducah ... Manage tickets within a ticketing system, maintaining an organized ticket queue * Maintain up-to ...

Govcio LLC

IT Service Technician

Louisville, KY · On-site

$53.04K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

Govcio LLC

IT Service Technician

Corbin, KY · On-site

$53.04K/yr

GovCIO is currently hiring for an IT Service Technician to provide onsite support for our federal ... Manage user relocation requests. * Ensure devices are properly encrypted. * Local On-Site Cabling.

Amer Sports

IT Analyst, Desktop Support

Marion, KY · Hybrid

Implement IT service requests submitted by Amer Sports employees. * User Guidance & Training: Provide training and guidance on software applications and hardware usage. * Incident Management:

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How much do it service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for it service manager in Kentucky is $90,400.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $112,000.00 per year, depending on experience, location, and employer.

What Is an IT Service Manager?

An IT service manager oversees and provides support for information technology services at a company or business. An IT service manager participates in the development, design, and management of the information technology in use within the company. They must ensure that these internal processes work efficiently to help the company reach its business goals. In this role, they typically manage an IT infrastructure team, so strong communication and organizational skills are a must. Companies prefer IT service managers to have relevant help desk or customer service experience, strong problem-solving skills, and a degree in computer science or information technology.

What are the key skills and qualifications needed to thrive as an IT Service Manager, and why are they important?

To thrive as an IT Service Manager, you need a solid background in IT infrastructure, service management frameworks (such as ITIL), and a relevant degree or certifications like ITIL Foundation or PMP. Familiarity with IT service management (ITSM) tools such as ServiceNow, Jira Service Management, or BMC Remedy is typically required. Exceptional leadership, communication, and problem-solving skills help manage teams and foster collaboration across departments. These competencies are crucial for ensuring reliable IT services, meeting business objectives, and delivering excellent user experiences.

What are some common challenges an IT Service Manager faces when aligning IT services with changing business needs?

IT Service Managers often encounter the challenge of ensuring IT services adapt quickly to evolving business priorities while maintaining high service quality and uptime. Balancing resource constraints, managing stakeholder expectations, and keeping up with technological advances require strong communication and problem-solving skills. Regular collaboration with various departments is essential to understand their requirements, translate them into IT solutions, and effectively manage changes without disrupting day-to-day operations. Success in this role relies on proactive planning and fostering a culture of continuous improvement within the IT team.

What does an IT Service Manager do?

An IT Service Manager oversees the delivery of IT services within an organization, ensuring that IT systems run smoothly and efficiently. They are responsible for managing a team of IT professionals, implementing service management processes, and maintaining high levels of customer satisfaction. Their duties often include incident management, problem resolution, service quality monitoring, and aligning IT services with business objectives. IT Service Managers also play a key role in process improvement and may be involved in budgeting and strategic planning for IT services.

What is the difference between It Service Manager vs Network Administrator?

AspectIt Service ManagerNetwork Administrator
CertificationsITIL, PMP, CompTIA Service+CCNA, CompTIA Network+
Work EnvironmentOversees IT services, manages teams, strategic planningMaintains and supports network infrastructure, troubleshooting
Employer & Industry UsageUsed in organizations with IT service delivery focusCommon in organizations with complex network needs

The main difference is that an It Service Manager oversees the overall IT service delivery and manages teams, focusing on strategic planning and customer satisfaction. In contrast, a Network Administrator primarily maintains and troubleshoots network infrastructure. Both roles require certifications like CompTIA Network+ or ITIL, but their daily responsibilities and focus areas differ significantly.

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What cities in Kentucky are hiring for It Service Manager jobs? Cities in Kentucky with the most It Service Manager job openings:
It Service Manager jobs near you
IT Service Desk Analyst

IT Service Desk Analyst

Technology Consulting Inc

Louisville, KY • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

TCI has an immediate need for anIT Service Desk Analystin Louisville, KY. This is a contract opportunity and not available for Corp2Corp. SUMMARY The IT Service Desk Analyst will support a global help desk team to ensure that the computer users receive appropriate assistance with technology related incidents and questions.

Core support hours are 9:00 a.m. to 6:00 p.m. EST (lunch hour included).

Must be flexible to work other hours. RESPONSIBILITIES Ensure that all trouble calls are answered in a prompt, courteous and accurate fashion. Follow up on closed trouble calls to ensure the user is functioning effectively.

Escalates trouble calls to appropriate second level resources or to Service Desk leadership as necessary. Tracks all calls in service management tools. Looks to identify patterns that may indicate either a systemic problem or a deficiency in training.

Ability to support MS Office/Office 365 (Word, Outlook, Excel, and PowerPoint). Occasionally, assists trainers with the delivery of scheduled training classes. Assist in training provided to new hires on the standard suite of software products.

Image laptops and coordination of workstation moves, installations, PC replacements. Setup and maintenance of users’ mobile devices, specifically Android and iOS devices; Supports scheduled maintenance windows and assistance with system emergencies (i.e., power outages). Assists clients and visitors to the office with laptop access and printer installations in conference rooms, visitor offices and support of video conferences and audio/visual technology for meetings.

Diagnoses of PC/system/network problems and troubleshooting. REQUIREMENTS 2+ years of Service Desk, Help Desk, or IT Support experience. Minimum one (1) year of work experience providing technology support in a large company (1,000+ employees).

Proven experience in troubleshooting Windows 7/10 desktop and laptop systems and using Active Directory. Strong knowledge of Active Directory, Microsoft Office (Outlook, Word, Excel and PowerPoint), Office 365. Strong understanding of Zoom/MS Teams, NetDocuments, SCCM.

Knowledge of mobile devices (Android and iOS devices and/or Blackberry). Knowledge of Windows administration with experience in troubleshooting minor networking problems. Excellent verbal communication skills and strong computer troubleshooting skills.

Work is on-site only. Core support hours are 10:00 a.m. to 7:00 p.m.

EST (lunch hour included). Must be flexible to work other hours. DESIRED (nice-to-have) SKILLS College degree is preferred.

Experience can be substituted for a degree. Experience using ServiceNow ticketing system ishighlypreferred.

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