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Full Time Entry Level Technical Support Jobs in Kentucky

Thrive

Entry-Level Recruiter

Louisville, KY

$32K - $43K/yr

Non-Exempt/Full-time Reports To: Lead Recruiter JOB SUMMARY: The Entry-Level Recruiter will play a ... in supporting our hiring team and assisting the HR team with various administrative duties.

Nityo Infotech

IT Support Specialist

Florence, KY

Duration: Fulltime IT Application Support Specialist will be responsible for investigating and ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...

Nityo Infotech

IT Support Specialist

Florence, KY · On-site +1

Duration: Fulltime IT Application Support Specialist will be responsible for investigating and ... Provide first level technical support, maintenance and troubleshooting for hardware and software in ...

Integrity Growth Management Inc

Be Seen First

Entry Level Sales Representative

Louisville, KY · On-site

$1.0K - $3.0K/wk

We are seeking an enthusiastic Account Executive to build strong customer relationships on behalf of our client while providing outstanding product, service, and technical support to both new and ...

Integrity Growth Management Inc

Be Seen First

Entry Level Sales Representative

Louisville, KY · On-site

$1.0K - $3.0K/wk

We are seeking an enthusiastic Account Executive to build strong customer relationships on behalf of our client while providing outstanding product, service, and technical support to both new and ...

Integrity Growth Management Inc

Be Seen First

Account Executive- Entry Level Sales

Louisville, KY · On-site

$1.0K - $3.0K/wk

We are seeking an enthusiastic Account Executive to build strong customer relationships on behalf of our client while providing outstanding product, service, and technical support to both new and ...

Integrity Growth Management Inc

Be Seen First

Account Executive- Entry Level Sales

Louisville, KY · On-site

$1.0K - $3.0K/wk

We are seeking an enthusiastic Account Executive to build strong customer relationships on behalf of our client while providing outstanding product, service, and technical support to both new and ...

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All JobsTechnical Support JobsFull Time Entry Level Technical Support JobsFull Time Entry Level Technical Support Jobs in Kentucky

Full Time Entry Level Technical Support information

What is the difference between Full Time Entry Level Technical Support vs Full Time Entry Level Network Support?

AspectFull Time Entry Level Technical SupportFull Time Entry Level Network Support
Required CertificationsCompTIA A+, basic certificationsCompTIA Network+, Cisco CCNA (preferred but not always required)
Work EnvironmentHelp desks, customer service centers, onsite or remote supportNetwork operations centers, onsite troubleshooting, infrastructure support
Industry UsageIT service providers, tech companies, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search IntentEntry level support roles, troubleshooting basicsNetwork setup, configuration, and maintenance roles

Full Time Entry Level Technical Support focuses on troubleshooting hardware and software issues for end-users, often requiring customer service skills. In contrast, Full Time Entry Level Network Support emphasizes maintaining and troubleshooting network infrastructure, requiring specific networking certifications. Both roles are essential in IT but serve different technical areas and environments.

What are popular job titles related to Full Time Entry Level Technical Support jobs in Kentucky? For Full Time Entry Level Technical Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Full Time Entry Level Technical Support jobs in Kentucky look for? The top searched job categories for Full Time Entry Level Technical Support jobs in Kentucky are:
What cities in Kentucky are hiring for Full Time Entry Level Technical Support jobs? Cities in Kentucky with the most Full Time Entry Level Technical Support job openings:
Full Time Entry Level Technical Support jobs near you

Technical Support Specialist

Combined Public Communications

Cold Spring, KY • On-site

Full-time

Retirement, PTO

Re-posted 20 days ago

Job description

Job Description: Technical Support Specialist
Position Summary
The Technical Support Specialist is responsible for providing intermediate-level technical support across internal systems, field operations, and customer-facing platforms. This role includes diagnosing and resolving Tier 1 and Tier 2 issues, supporting system configurations, and ensuring reliable service delivery. The Specialist is expected to take ownership of issues from intake through resolution, while following established processes and escalating when appropriate.
Key Responsibilities
Provide technical support across devices, applications, telephony systems, and user environments to ensure system reliability.
Diagnose and resolve Tier 1 and Tier 2 technical issues, including user access, device failures, connectivity issues, and application errors.
Support account provisioning, permissions management, and device configuration for internal users and customer environments.
Assist with system configurations including telephony setup, endpoint configuration, and basic network troubleshooting.
Monitor and respond to incoming support requests via phone, ticketing systems, and messaging platforms.
Document troubleshooting steps, root cause, and resolution details within the ticketing system.
Identify recurring issues and contribute to root cause analysis and long-term resolution efforts.
Escalate complex issues to senior technical resources with complete and accurate documentation.
Create and maintain knowledge base documentation, ensuring accurate and up-to-date troubleshooting guides and support procedures
Maintain awareness of system status and proactively respond to performance or outage indicators.
Support Operations
Manage and prioritize support queues based on urgency, severity, and business impact.
Ensure all tickets are updated, tracked, and closed with proper documentation.
Participate in outage response by performing initial triage and gathering critical information.
Adhere to escalation procedures and service standards to ensure consistency and quality.
Communication amp; Collaboration
Communicate technical issues and resolutions clearly to both technical and non-technical audiences.
Collaborate with Product, Development, Infrastructure, and Operations teams to resolve issues.
Provide feedback on recurring issues, system improvements, and support process gaps.
Qualifications
2+ years of experience in technical support, IT help desk, or similar role preferred.
Working knowledge of troubleshooting hardware, software, and network-related issues.
Familiarity with Microsoft 365, device management tools, and ticketing systems.
Basic understanding of Active Directory, endpoint management, or telephony systems is a plus.
Ability to follow structured processes and independently drive issue resolution.
Non-Technical Requirements
Strong communication and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving and analytical thinking skills.
High level of accountability and attention to detail.
Team-oriented mindset with a focus on continuous improvement.
Full time, 401k, ESOP, PTO, Benefits
2 positions available
1 position from 8AM-4PM
1 position from 4PM-12AM

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