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Help Desk Support Jobs in Kentucky (NOW HIRING)

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Help Desk Technician (2nd Shift)

Frankfort, KY · On-site

$17.25 - $23.50/hr

The KSP Help Desk is a 24/7/365 support center for all KSP network and system operations. The Kentucky State Police Help Desk provides Information Technology phone and remote support for Law ...

FAT Brands Inc

Help Desk Technician

Lexington, KY · On-site

$40K - $50K/yr

Help Desk Technicians are the primary point of contact for all users of technology seeking ... PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to end users ...

Fazoli's

Help Desk Analyst

Lexington, KY

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical ... PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to end users ...

Fazoli's

Help Desk Analyst

Lexington, KY · On-site

$17.25 - $23.75/hr

Help Desk analysts are the primary point of contact for all users of technology seeking technical ... PRIMARY DUTIES AND RESPONSIBILITIES: · Provide support and resolve technical issues to end users ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... Provide technical support to end users with a high degree of customer service and expertise

Managed Staffing

IT Help Desk Technician

Erlanger, KY · On-site

$30 - $31/hr

The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/wk

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... Provide technical support to end users with a high degree of customer service and expertise

Zones

Help Desk Analyst

Bowling Green, KY

$31/hr

Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst ... Provide technical support to end users with a high degree of customer service and expertise

Thomas More University

IT Help Desk Manager

KY · On-site

... including help desk operations, campus event support, printing services, and user technology ... This position supports Thomas More University and Covington Latin School. Core Values and ...

VIOC

Operations Experience Specialist

Frankfort, KY

$44K - $59K/yr

This role partners closely with OX, Store Enablement/Training, Help Desk/Support, Corporate Communications, and other business partners to align messaging, learning content, and change readiness so ...

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

Bachelor's degree in Computer Information Systems or related field. * +1 year of experience in working in an IT help desk, support, or customer service role * Knowledge of any ticketing system.

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All JobsHelp Desk Support JobsHelp Desk Support Jobs in Kentucky

Help Desk Support information

See Kentucky salary details

$11

$20

$29

How much do help desk support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for help desk support in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What are Help Desk Support professionals?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What does a help desk job do?

A help desk support job involves assisting users with technical issues related to hardware, software, and network problems. Support staff troubleshoot, resolve issues, and often document solutions using ticketing systems, providing customer service in person, over the phone, or via remote access.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Help Desk Support professionals to focus on more complex issues. However, AI tools complement rather than replace human support, and customer service skills remain essential in the role. Help desk technicians often need knowledge of AI and automation tools to enhance their effectiveness.

What are the most common challenges faced by Help Desk Support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What jobs pay 4000 a week without a degree?

Help Desk Support roles typically do not pay $4,000 a week without a degree; however, high-paying IT or technical support positions with specialized skills, certifications, or experience can reach that level. Freelance or contract IT support, network administration, or cybersecurity roles may also offer such earnings, especially with advanced certifications like CompTIA or Cisco.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

What are the key skills and qualifications needed to thrive as a Help Desk Support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

Is getting a helpdesk job hard?

Getting a help desk support job can be moderately challenging, as it often requires technical knowledge of computer systems, troubleshooting skills, and good communication abilities. Entry-level positions may have less strict requirements, but advancing often involves gaining certifications like CompTIA A+ or gaining experience with common tools and operating systems.
What are popular job titles related to Help Desk Support jobs in Kentucky? For Help Desk Support jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Help Desk Support jobs in Kentucky look for? The top searched job categories for Help Desk Support jobs in Kentucky are:
What cities in Kentucky are hiring for Help Desk Support jobs? Cities in Kentucky with the most Help Desk Support job openings:
Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Kentucky as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

Help Desk Support/Payroll Support

AdientOne Consulting

Louisville, KY • On-site

$19.75 - $27/hr

Contractor

Posted 7 days ago

Job description

Job Title: Help Desk Support/Payroll Support

Location: Louisville, KY

Duration: 12 months


Job Description:

  • Provides application support by providing technical support, root cause diagnosis and resolution, documentation, and training
  • Utilizes the company's issue tracking system, Service Desk, to document customer contacts, issues, and requests
  • Ensures proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues
  • Assists users with application navigation
  • Understands the critical nature of the business and makes every reasonable effort to achieve defined service level agreement expectations and/or provide acceptable workarounds
  • Utilizes system knowledge as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication
  • Communicates with management regarding any recommendations involving change in processes that will improve efficiencies for approval.
  • Reviews employee payroll information and process data for paychecks
  • Reviews and reconciles the timekeeping system weekly ensuring that all time is entered and approved by the supervisor each day and imports and reconciles hours from the timekeeping system into the Payroll system weekly
  • Inputs weekly hourly and/or biweekly salaried payroll information in an accurate and timely manner including overtime, deductions, and exceptions
  • Prepares, reconciles and transmits ADP payroll files and verifies reconciliation report to ensure accuracy of data entry and records
  • Investigates and responds to inquiries regarding deductions, payments, allowances or discrepancies in pay
  • Maintains strict confidentiality of data
  • Other duties as assigned