ZipRecruiter

Log In

1

Help Desk Support Jobs in Kentucky (NOW HIRING)

Nordic

Desk Side Analyst (Paducah, KY)

Paducah, KY · On-site

$20 - $27.50/hr

Job Summary The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware ... Provide on-call and project support as needed * Assist with the movement of I&T assets either ...

Nordic

Desk Side Analyst (Paducah, KY)

Paducah, KY

$20 - $27.50/hr

Job Summary The Desk Side Analyst is responsible for the delivery of IT services, SLAs, hardware ... Provide on-call and project support as needed * Assist with the movement of I&T assets either ...

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

Support additional operational and technical tasks as assigned. Required Qualifications * Entry-level IT, Help Desk, Service Desk, Technical Support, or Customer Support experience. * Strong ...

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

Support additional operational and technical tasks as assigned. Required Qualifications * Entry-level IT, Help Desk, Service Desk, Technical Support, or Customer Support experience. * Strong ...

Stefanini

Deskside Technician II

Louisville, KY · On-site

$19.50 - $24.75/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

TEKsystems

Desktop Engineer

Frankfort, KY

$22 - $28/hr

... Help desk support, Help desk, Configuration, Application packaging, Patch management, Scripting Top Skills Details Desktop,Windows 10,Troubleshooting,Hardware,Windows,Desktop engineering,Imaging ...

TEKsystems

Desktop Engineer

Frankfort, KY

$22 - $28/hr

... Help desk support, Help desk, Configuration, Application packaging, Patch management, Scripting Top Skills Details Desktop,Windows 10,Troubleshooting,Hardware,Windows,Desktop engineering,Imaging ...

Stefanini Group

Deskside Technician II

Carrollton, KY · On-site

$19.25 - $24.50/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini Group

Deskside Technician II

Carrollton, KY

$19.25 - $24.50/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini Group

Deskside Technician II

Carrollton, KY

$19.25 - $24.50/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

Stefanini Group

Deskside Technician II

Carrollton, KY · On-site

$19.25 - $24.50/hr

... help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 ...

360care

Helpdesk Tech

Louisville, KY

$19.25 - $26/hr

Overview This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and operating ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Overview This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Overview This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and ...

previous page

Showing results 41-60

All JobsHelp Desk Support JobsHelp Desk Support Jobs in Kentucky

Help Desk Support information

See Kentucky salary details

$11

$20

$29

How much do help desk support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for help desk support in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, offering opportunities to develop technical skills, troubleshoot hardware and software issues, and obtain certifications like CompTIA A+. The role often provides entry-level pathways into the IT field and can lead to advanced positions such as network administrator or systems analyst.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications in IT. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are important, and certifications like CompTIA A+ can enhance job prospects.

What are popular job titles related to Help Desk Support jobs in Kentucky?

For Help Desk Support jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Kentucky look for?

The top searched job categories for Help Desk Support jobs in Kentucky are:

What cities in Kentucky are hiring for Help Desk Support jobs?

Cities in Kentucky with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

Change Manager

University of the Cumberlands

Williamsburg, KY • On-site, Remote

Full-time

Posted 3 days ago

New

University Of The Cumberlands rating

9.2

Company rating: 9.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

15th of 618 rated colleges and universities

Job description

Get Set for Cumberlands!
Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.
CURRENT STUDENT or EMPLOYEE? Please log into Workday and use the Career Tile to find and apply to jobs from our internal career sites.
The Change Manager supports the successful adoption of organizational and technology changes by developing communications, training materials, user documentation, and knowledge resources. Working under the direction of the Director of Project Management for Information Technology, this role helps employees and students understand, prepare for, and successfully adopt new processes, systems, and technologies.
The coordinator serves as a key resource in ensuring stakeholders receive timely communications, accessible training, and ongoing support throughout the change lifecycle. Depending on organizational priorities and workload, this position may also be assigned to coordinate or manage small to medium-sized projects under the direction of the Director of Project Management for Information Technology.
Essential Responsibilities
Change Management Support
  • Assess the organizational impact and readiness of assigned initiatives and determine appropriate change management strategies, including stakeholder engagement, communication, training, and adoption approaches
  • Evaluate change adoption risks, stakeholder concerns, and implementation challenges; develop and recommend solutions or modifications to project and change strategies, with recommendations relied upon by project sponsors and leadership.
  • Develop and maintain change management plans, communication schedules, and stakeholder engagement activities.
  • Monitor change adoption and collect feedback to improve user experience.
  • Track change management deliverables and report progress.

Project Management Support
  • Coordinate and manage assigned projects, ensuring deliverables, timelines, and project objectives are achieved.
  • Assist with project planning, scheduling, documentation, risk tracking, and stakeholder communication.
  • Collaborate with project sponsors, business stakeholders, and technical teams to support successful project delivery.
  • Maintain project documentation and provide status updates to leadership.

Communications
  • Develop clear, user-friendly communications regarding upcoming system and process changes.
  • Create announcements, newsletters, FAQs, and other communication materials.
  • Ensure messaging is consistent across departments and communication channels.

Training and User Adoption
  • Develop end-user training materials, job aids, quick reference guides, and instructional documentation.
  • Deliver instructor-led training sessions both in person and virtually using Microsoft Teams or similar platforms.
  • Coordinate training schedules and maintain attendance records when appropriate.
  • Evaluate training effectiveness and recommend improvements.

Knowledge Management
  • Create and maintain knowledge base articles and Help Desk support documentation.
  • Record software demonstrations, process walkthroughs, and instructional videos.
  • Publish instructional videos and training content through the organization's YouTube channel and other designated knowledge repositories.
  • Ensure documentation remains current following system updates or process changes.

Collaboration
  • Work closely with project managers, business analysts, IT staff, department leaders, and Help Desk personnel.
  • Participate in project meetings to understand upcoming changes and prepare adoption resources.
  • Support continuous improvement of change management and project management practices, processes, and templates.

Qualifications
Education
Bachelor's degree in Business, Communications, Information Technology, Education, Organizational Development, or a related field preferred.
Experience
  • Two to four years of experience supporting organizational change, training, communications, project coordination, or a related field.
  • Experience supporting IT implementations or business process improvements preferred.
  • Experience creating instructional content or facilitating training is highly desirable.
  • Experience coordinating or supporting projects is preferred.

Knowledge, Skills, and Abilities
  • Understanding of organizational change management principles (Prosci knowledge is a plus).
  • Knowledge of basic project management principles and practices.
  • Excellent written and verbal communication skills.
  • Strong presentation and facilitation abilities.
  • Ability to create engaging documentation and training materials.
  • Experience recording instructional videos and creating digital learning content.
  • Proficiency with Microsoft 365 applications, including Teams, SharePoint, PowerPoint, Word, Forms, and Excel.
  • Experience using YouTube to publish instructional videos and familiarity with Camtasia, ScreenPal or similar screen recording software.
  • Experience using knowledge management or Help Desk platforms (e.g., ServiceNow, Freshservice, Jira Service Management, Zendesk, or similar) preferred.
  • Strong organizational, planning, and project coordination skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent interpersonal and customer service skills.

Preferred Qualifications
  • Change Management certification or willingness to obtain certification.
  • Experience with Learning Management Systems (LMS).
  • Experience creating training videos and digital learning content using Camtasia, ScreenPal or similar software.
  • Familiarity with project management methodologies such as Agile and Waterfall.

Success Measures
The Change Management Coordinator will be successful when they:
  • Deliver timely and effective communications that prepare users for change.
  • Produce high-quality documentation, training materials, and recorded tutorials.
  • Conduct engaging training sessions that improve user readiness and confidence.
  • Maintain accurate and useful Help Desk knowledge articles.
  • Successfully coordinate assigned projects and meet established project objectives.
  • Contribute to high user adoption and satisfaction for new systems and processes.
  • Build strong partnerships with project teams, business stakeholders, and IT leadership.

Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a
"life-more-abundant."

What University Of The Cumberlands employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply