ZipRecruiter

Log In

1

Help Desk Support Jobs in Kentucky (NOW HIRING)

Valvoline

Operations Experience Project Manager

Frankfort, KY · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role partners closely with OX, Store Enablement/Training, Help Desk/Support, Corporate Communications, and other business partners to align messaging, learning content, and change readiness so ...

defi AUTO LLC

Client Support Desk Analyst

Frankfort, KY · On-site

$60K - $75K/yr

We have more than three decades of experience helping lenders reduce time-to-market, streamline ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

Funcom Inc

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed! As a ... Provide friendly, helpful support to team members needing assistance Qualifications: * Must be ...

VIOC

Operations Experience Project Manager

Frankfort, KY · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position partners closely with OX, Store Enablement, Help Desk, Support, Training, Corporate Communications, business owners, franchise partners, and external stakeholders to ensure projects are ...

Valvoline

Operations Experience Specialist

Frankfort, KY · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The position partners closely with OX, Store Enablement, Help Desk, Support, Training, Corporate Communications, business owners, franchise partners, and external stakeholders to ensure projects are ...

FUN.com, Inc.

Temporary Helpdesk Associate (KY)

Elsmere, KY · On-site

$18.25 - $24.75/hr

Description Join our Help Desk crew and keep our galaxy (okay, our warehouse) running at lightspeed ... Provide friendly, helpful support to team members needing assistance Qualifications: * Must be ...

Sharecare

Lead Customer Service Rep

Frankfort, KY · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.?? * Researching, responding, and providing a resolution, within the appropriate timeframe, to ...

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

TEKsystems c/o Allegis Group

Service Desk Technician

Louisville, KY · On-site

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ... We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing ...

Camping World Holdings, Inc.

Junior NOC Analyst

Bowling Green, KY · On-site

$21.91 - $26.31/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide Help Desk call and issue tracking for all issues, providing simple Help Desk support during times when the help desk is not occupied * Working as part of the IT Applications, Development, and ...

Camping World

Junior NOC Analyst

Bowling Green, KY · On-site

$21.91 - $26.31/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide Help Desk call and issue tracking for all issues, providing simple Help Desk support during times when the help desk is not occupied * Working as part of the IT Applications, Development, and ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Support JobsHelp Desk Support Jobs in Kentucky

Help Desk Support information

See Kentucky salary details

$11

$20

$29

How much do help desk support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for help desk support in Kentucky is $20.11, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.55 per hour, depending on experience, location, and employer.

What is help desk support?

Help Desk Support professionals are IT specialists who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, and help troubleshoot and resolve technical problems. Their responsibilities may include diagnosing issues, guiding users through solutions, and escalating more complex problems to higher-level IT staff. Help Desk Support is essential for maintaining smooth technology operations in organizations and ensuring user satisfaction.

What are the most common challenges faced by help desk support professionals, and how can they effectively handle them?

Help Desk Support professionals often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and communicating effectively with users of varying technical skill levels. To handle these challenges, it's important to prioritize tickets based on urgency, use available knowledge bases and documentation for problem-solving, and practice clear, patient communication. Developing strong organizational skills and a collaborative approach with IT colleagues also helps streamline issue resolution and enhances the overall support experience.

What are the key skills and qualifications needed to thrive as a help desk support specialist, and why are they important?

To thrive as a Help Desk Support specialist, you need a solid understanding of computer systems, troubleshooting techniques, and customer service, often supported by a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and common operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively address user issues and maintain positive interactions. These skills are crucial for resolving technical problems quickly, ensuring user satisfaction, and keeping organizational IT systems running smoothly.

What is the difference between Help Desk Support vs Technical Support Specialist?

AspectHelp Desk SupportTechnical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, remote or on-site
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT departments
Common Search/ComparisonHelp Desk Support vs Technical Support Specialist

Help Desk Support primarily handles initial user issues, providing basic troubleshooting via phone or remote access. Technical Support Specialists often handle more complex technical problems, including hardware and software troubleshooting. While both roles require similar certifications and work in IT environments, Technical Support Specialists typically deal with advanced technical issues and may require additional technical skills.

Is help desk support a good career?

Help desk support is a viable career option for those interested in IT and customer service, offering opportunities to develop technical skills, troubleshoot hardware and software issues, and obtain certifications like CompTIA A+. The role often provides entry-level pathways into the IT field and can lead to advanced positions such as network administrator or systems analyst.

What qualifications do I need for help desk support?

Help desk support roles typically require a high school diploma or equivalent, with many employers preferring some post-secondary education or certifications in IT. Strong communication skills, basic knowledge of computer hardware and software, and familiarity with ticketing systems are important, and certifications like CompTIA A+ can enhance job prospects.

What are popular job titles related to Help Desk Support jobs in Kentucky?

For Help Desk Support jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Help Desk Support jobs in Kentucky look for?

The top searched job categories for Help Desk Support jobs in Kentucky are:

What cities in Kentucky are hiring for Help Desk Support jobs?

Cities in Kentucky with the most Help Desk Support job openings:

Help Desk Support jobs near you
Infographic showing various Help Desk Support job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,823 per year, or $20.1 per hour.

Operations Experience Project Manager

Valvoline

Frankfort, KY • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 hours ago

Valvoline rating

6.1

Company rating: 6.1 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

502nd of 540 rated manufacturers

Job description

It All Starts with Our People
As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores - every day. We're not just in the car business; we're in the people business. And we're looking for humble, hungry, and smart people to help us shape the future of mobility. If you're hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you've found your place with us.
Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.
The Opportunity
The Operations Experience Lead plays a critical role within the Operations Experience (OX) team by owning clear, consistent, and timely communications that support store operations and enable successful execution of field-facing initiatives. This role partners closely with OX, Store Enablement/Training, Help Desk/Support, Corporate Communications, and other business partners to align messaging, learning content, and change readiness so teams receive the right information at the right time. A core part of the scope is writing, maintaining, and governing OX standard operating procedures (SOPs), FAQs, and supporting documentation to ensure processes are clear, current, and easy to follow. In addition, the Specialist leverages OX analytics and reporting to identify trends, track performance, and recommend improvements that enhance operational effectiveness and the store experience.
The role will have regular interaction with internal teams including Operations Experience, Training, Store Enablement, Help Desk, Support, and Corporate Communications. They will also maintain communication with senior leadership to support alignment on strategic initiatives. External interactions include franchise partners, third-party vendors, and other key stakeholders involved in the planning, execution, and communication of OX-led projects.
Key Responsibilities:
  • Write, maintain, and govern OX SOPs and supporting documentation, ensuring content is accurate, current, easy to follow, and aligned with Training and business owners for change readiness
  • Serve as a liaison across OX, Store Enablement, Training, Help Desk/Support, and Corporate Communications to ensure consistent alignment on initiative intent, field readiness, and the content delivered to stores.
  • Own OX communications governance and planning by maintaining a forward-looking communications and initiative pipeline, aligning timing and dependencies with Training and key business partners, and ensuring field-facing messages are accurate, consistent, and delivered through the right channels.
  • Lead communications drafting and execution for OX initiatives (e.g., launch updates, change notices, FAQs, and stakeholder recaps), ensuring messages are clear, actionable, and aligned with operational standards and brand voice.
  • Perform OX analytics and reporting (e.g., initiative performance, support trends, adoption and pain points), synthesizing insights into recommendations and content that improve execution and the store experience.
  • Other duties and responsibilities as determined by Valvoline from time to time in its sole discretion.

Experience:
  • Minimum 3-5 years of experience in operations, communications, training/store enablement, process documentation, project coordination, or a related business support role.
  • Experience writing or maintaining SOPs, FAQs, job aids, process documentation, or field-facing communications.
  • Experience partnering cross-functionally with operations, training, support/help desk, communications, or field leadership teams.
  • Retail, quick-service, automotive service, franchise, or multi-unit operations experience preferred.
  • Experience using data, reporting, or trend analysis to identify opportunities and recommend improvements preferred.
  • Strong written communication skills with the ability to create clear, concise, actionable content for field teams.
  • Knowledge of operations processes, SOP governance, communication planning, and change readiness practices.
  • Ability to translate complex operational updates into practical, easy-to-follow guidance.
  • Strong attention to detail, editing, proofreading, and document management skills.
  • Ability to manage multiple priorities, deadlines, initiatives, and stakeholder requests.
  • Strong cross-functional collaboration and relationship-building skills.
  • Analytical skills with the ability to review reporting, identify trends, and summarize insights into recommendations.
  • Problem-solving ability, and comfort working in a fast-paced, changing environment.
  • Proficiency with Microsoft Office tools; experience with SharePoint, Teams, Word, PowerPoint, PowerBI, PowerApps, reporting dashboards, or project tracking tools preferred.

We Take Care of the WHOLE You
  • Health insurance plans (medical, dental, vision)
  • HSA and flexible spending accounts
  • 401(k)
  • Incentive opportunity*
  • Life insurance
  • Short and long-term disability insurance
  • Paid vacation and holidays*
  • Employee Assistance Program
  • Valvoline Instant Oil Change discounts
  • Tuition reimbursement*
  • Adoption assistance*

*Terms and conditions apply, and benefits may differ depending on position.
Your Path to Valvoline
Valvoline provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Join us in revolutionizing the automotive aftermarket industry while enjoying competitive benefits, a supportive work culture, and opportunities for advancement. Apply now and become an integral part of our journey at Valvoline.
The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided upon request to applicants with disabilities to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

What Valvoline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Valvoline logo

About Valvoline

Sourced by ZipRecruiter

Valvoline Inc., headquartered in Lexington, Kentucky, US, is an international manufacturer and distributor of automotive oil, additives, and lubricants. Established in 1866 by Dr. John Ellis, Valvoline is recognized as the creator of the world's first high mileage motor oil, advancing as a leader in the automotive lubricant industry ever since. The company's product portfolio incorporates a vast range of motor and industrial oils, lubricants, and automotive maintenance goods. Valvoline’s mission is "to power the success of every team member and business partner by living our culture and values", which stand on a foundation of 'People', 'Performance', 'Innovation' and 'Continuous Improvement'.

Industry

Oil and gas extraction

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, KY, US

View All Valvoline Jobs

Apply