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Remote Help Desk Analyst Jobs in Kentucky (NOW HIRING)

Demand.com

Marketing Director (Remote)

Louisville, KY · Remote

DemandFactor is a data-driven B2B growth and demand-generation company helping brands find, engage ... Manage marketing KPIs, analytics, attribution, and budget * Build and grow the marketing team What ...

Lumimeds

You'll own team performance, optimize the sales process, improve conversion rates, and help build ... Analyze every stage of the customer journey-from lead assignment through enrollment-to identify ...

micro1 AI

Physics Modeling Expert - Remote

Lexington, KY · Remote

$80 - $140/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... analyses. * Produce technically precise, clearly written solutions, detailing all assumptions ...

micro1 AI

Physics Modeling Expert - Remote

Louisville, KY · Remote

$80 - $140/hr

In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ... analyses. * Produce technically precise, clearly written solutions, detailing all assumptions ...

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Remote Help Desk Analyst information

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How much do remote help desk analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for remote help desk analyst in Kentucky is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.37 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Kentucky?

The most popular types of Help Desk Analyst jobs in Kentucky are:

What are popular job titles related to Remote Help Desk Analyst jobs in Kentucky?

For Remote Help Desk Analyst jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Kentucky look for?

The top searched job categories for Remote Help Desk Analyst jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Help Desk Analyst jobs?

Cities in Kentucky with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,518 per year, or $20.9 per hour.

Digital Chemistry Specialist - Remote

micro1 AI

Louisville, KY • Remote

$90 - $120/hr

Part-time

Posted 20 days ago

Job description

Role Title: Bioinformatics Scientist


Role Type: Contractor


Location: Remote


micro1 is engaging Bioinformatics Scientists to contribute their specialized expertise to a customer's innovative project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.


Scope of Work

  1. Analyze complex datasets related to medicinal chemistry using advanced bioinformatics methodologies.
  2. Provide detailed scientific input and content to support the development and training of AI models.
  3. Curate, annotate, and validate datasets relevant to drug discovery and molecular analysis.
  4. Evaluate and synthesize findings from biological, chemical, and clinical data sources.
  5. Offer subject matter expertise on experimental design and data interpretation within medicinal chemistry.
  6. Assess AI-generated outputs for scientific accuracy, relevance, and reliability.
  7. Deliver comprehensive written feedback and actionable recommendations for model improvement.


Preferred Qualifications

  1. Advanced degree (e.g., PhD or MSc) in Bioinformatics, Computational Biology, Medicinal Chemistry, or a related discipline.
  2. In-depth knowledge of medicinal chemistry concepts, including structure-activity relationships and drug design principles.
  3. Demonstrated experience in handling and interpreting large-scale omics or cheminformatics datasets.
  4. Familiarity with software tools, databases, and programming languages commonly used in bioinformatics (e.g., Python, R, RDKit, KNIME).
  5. Strong scientific communication skills, with the ability to clearly articulate complex ideas and technical concepts.
  6. Proven track record of contributing to research projects at the intersection of biology, chemistry, and data science.
  7. Experience collaborating in multidisciplinary or remote project environments is advantageous.

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