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Service Desk Analyst Jobs in Kentucky (NOW HIRING)

Coretek

$60 - $90/hr

The Senior Service Desk Analyst is responsible for providing advanced technical support, troubleshooting complex IT issues and mentoring junior analysts. This role involves ensuring the efficient ...

New

Innovative Management Concepts, Inc.

$75 - $105/hr

Service Desk Analyst (IMC00859) The service desk analyst provides analysis and troubleshooting for application-specific issues for a highly visible and high-profile Department of War (DoW) customer.

New

Koniag Services, Inc.

$55 - $85/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Essential Functions, Responsibilities & Duties may include, but ...

New

Neumo

$55 - $65/hr

Service Desk Analyst (On-Site) Full Time Technical Fairfield, CA, US 1 Attachments 4 days ago Requisition ID: 2708 Salary Range: $26.63 To $31.33 Hourly Job Summary: The Service Desk Analyst act as ...

New

Agile Defense

$70 - $77/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

New

National Jewish Health

$59 - $78/hr

The Service Desk Analyst partners and builds relationships with other Information Systems and Technology (IST) teams in achieving exceptional and high quality service delivery. * Identifies ...

New

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

Description 3rd shifts- 10:30pm-7am On-site IT service desk analyst. troubleshooting internal employees with IT issues Skills Help desk, Service desk, Troubleshooting, Customer service Top Skills ...

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

Description 3rd shifts- 10:30pm-7am On-site IT service desk analyst. troubleshooting internal employees with IT issues Skills Help desk, Service desk, Troubleshooting, Customer service Top Skills ...

Temple University Health System, Inc.

$55 - $85/hr

- Sr. Help Desk Analyst (264320) Sr. Help Desk Analyst - ( 264320 ) Provides technical support and ... logging of service requests. This position is on-site Monday-Friday at Temple Heath Old Dental ...

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iSpot.tv, Inc.

$91 - $111/hr

As a Deal Desk Analyst, you will partner with ourSenior Director of Revenue Operations and ... Preferred Skills: 5+ years of experience in consulting services partnering with sales teams to ...

New

48forty Solutions, LLC

$60 - $65/hr

Overview As a Deal Desk Analyst , you will support the commercial organization of a multi-faceted ... We provide end-to-end pallet solutions, from supply to retrieval, on-site services and reverse ...

Posted today

Koniag Services, Inc.

$95 - $135/hr

Analyze service desk metrics and performance data to identify trends, recurring issues, and areas for process improvement. * Conduct regular team huddles, one-on-ones, and training sessions to ensure ...

New

Hubspot

$81 - $122/hr

We're looking for an analyst to help build out a Deal Desk function. This role will help develop ... and service. HubSpot's connected platform enables businesses to grow faster by focusing on what ...

New

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

Strong troubleshooting and analytical problem-solving skills. * Excellent verbal and written ... Service Desk Operations * Technical Troubleshooting * Customer Service * Hardware & Software ...

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

Strong troubleshooting and analytical problem-solving skills. * Excellent verbal and written ... Service Desk Operations * Technical Troubleshooting * Customer Service * Hardware & Software ...

TRISTAR Insurance Group

$60 - $80/hr

The Service Desk Claim Applications Support Analyst is a professional-level position responsible for analyzing claims application functionality, business processes, and system workflows and ...

New

Papa John's

Help Desk Analyst

Louisville, KY

$19.75 - $27/hr

Job Summary The Help Desk Analyst supports users concerning any type of problem, issue, or ... customer service level. Duties and Responsibilities * Answer incoming telephone requests for ...

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Service Desk Analyst information

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How much do service desk analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service desk analyst in Kentucky is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.37 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs

What are the most commonly searched types of Service Desk Analyst jobs in Kentucky?

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For Service Desk Analyst jobs in Kentucky, the most frequently searched job titles are:

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Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Kentucky as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,518 per year, or $20.9 per hour.

Service Desk Analyst

V-Soft Consulting Group, Inc

Glenview Manor, KY • On-site

$19 - $26/hr

Other

Medical, Dental, Vision, Retirement

Posted 14 days ago

Job description

Service Desk Analyst
Primary Location: Louisville, KY
V-Soft Consulting is currently hiring for a Service Desk Analyst for our premier client in Louisville, KY.
Education and Experience
  • 1+ years in a help desk and/or client-side position supporting client device deployments.

Knowledge, Skills and Abilities
  • Demonstrated proficiency in:
  • PC Hardware and Peripherals (A+ related)
  • Windows OS 11
  • MacBook (macOS)
  • Microsoft Office/O365 (2019/2022)
  • Desktop Imaging
  • Patch & Update Management
  • Active Directory Management

WHAT YOULL DO:
Job Responsibilities:
  • Responsible for assisting end users with questions about supported technology platforms
  • Diagnose and resolve technical hardware and software issues
  • Maintain hardware accountability and inventory
  • Deploy user equipment and install/configure software
  • Perform applicable Active Directory account administration
  • Document and publish resolutions as part of ITSM Knowledge Management
  • Create, edit and maintain IT knowledge base articles and support documentation.
Follow standard processes and procedures including escalation and compliance
Interested?
Qualified candidates should send their resumes to sgopoji@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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