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Service Desk Analyst Jobs in Kentucky (NOW HIRING)

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

Description 3rd shifts- 10:30pm-7am On-site IT service desk analyst. troubleshooting internal employees with IT issues Skills Help desk, Service desk, Troubleshooting, Customer service Top Skills ...

TEKsystems

Service Desk Technician

Louisville, KY · On-site

$20 - $24/hr

Description 3rd shifts- 10:30pm-7am On-site IT service desk analyst. troubleshooting internal employees with IT issues Skills Help desk, Service desk, Troubleshooting, Customer service Top Skills ...

GovCIO

Service Desk Lead

Frankfort, KY · On-site

$81K - $120K/yr

Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 ... Conducts trend analysis on incidents, service requests, repeat issues, and user feedback to drive ...

New

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/wk

But when it comes to providers with innovative and differentiating end-to-end service offerings ... Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst

defi AUTO LLC

Client Support Desk Analyst

Frankfort, KY · On-site

$60K - $75K/yr

The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...

Trace3

Service Desk Technician (Remote)

Louisville, KY · On-site

The Service Desk Technician will provide services and support for a wide variety of customers, including multiple subscribers to the Company's monitoring and contract Service Desk offerings. In ...

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

Service Desk Technician Location: On-Site Position Overview We are seeking a Service Desk Technician to provide exceptional customer service and technical support to end users in a fast-paced ...

TEKsystems

Service Desk Technician

Louisville, KY · On-site

$20 - $24/hr

Service Desk Technician Location: On-Site Position Overview We are seeking a Service Desk Technician to provide exceptional customer service and technical support to end users in a fast-paced ...

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

Service Desk TechnicianOverview We are seeking a Service Desk Technician to join a collaborative and fast-paced support team. This individual will provide first-level technical support, assist with ...

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

... service. Responsibilities : • Analyze and resolve hardware, software and operational issues ... Preferred : • Some college preferred. • Minimum of 1 of year previous help desk/call center ...

TEKsystems

Service Desk Technician

Louisville, KY · On-site

$18 - $18.75/hr

Service Desk TechnicianOverview We are seeking a Service Desk Technician to join a collaborative and fast-paced support team. This individual will provide first-level technical support, assist with ...

Trace3

Service Desk Technician (Remote)

Louisville, KY · On-site +1

$23 - $27/hr

The Service Desk Technician will provide services and support for a wide variety of customers, including multiple subscribers to the Company's monitoring and contract Service Desk offerings. In ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Analyze trends in ticket data or client feedback to identify areas for technical improvement and ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Analyze trends in ticket data or client feedback to identify areas for technical improvement and ...

GFI Digital

Service Desk Engineer

Louisville, KY

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Analyze trends in ticket data or client feedback to identify areas for technical improvement and ...

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Service Desk Analyst information

See Kentucky salary details

$12

$20

$31

How much do service desk analyst jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for service desk analyst in Kentucky is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.37 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs

What are the most commonly searched types of Service Desk Analyst jobs in Kentucky?

The most popular types of Service Desk Analyst jobs in Kentucky are:

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For Service Desk Analyst jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst jobs in Kentucky look for?

The top searched job categories for Service Desk Analyst jobs in Kentucky are:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Kentucky as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,518 per year, or $20.9 per hour.

Help Desk Analyst

American Commercial Barge Line LLC

Louisville, KY

$19.75 - $27/hr

Full-time

Re-posted 7 days ago

American Commercial Barge Line rating

8.1

Company rating: 8.1 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Job Title: Help Desk Analyst
Company: American Commercial Barge Line
Location: ACBL HQ - Jeffersonville, IN
Job Type: Full-Time; Salary
 
Ready to launch your IT career with a company that keeps America’s waterways moving? American Commercial Barge Line is seeking a Help Desk Analyst to serve as the first point of contact for Team Members across our organization, delivering exceptional technical support and resolving technology challenges with speed and professionalism. In this high-impact role, you'll troubleshoot hardware, software, and system issues, manage support tickets, and collaborate with IT experts to keep our operations running seamlessly. If you're passionate about technology, customer service, and making a difference every day, we want to hear from you!  

When you join ACBL…

American Commercial Barge Line (ACBL) is one of the largest and most diversified marine transportation companies in the U.S. Our legacy of providing the nation with the most economical, safest, and greenest mode of transportation dates all the way back to 1915, when we began moving coal on the Kentucky River.  We offer a wide range of career paths in both operations and support services. Whether you are interested in working on the river or in an office, we are always searching for the best of the best to join our ACBL team. 

What you will be doing... Your IMPACT  

Essential Duties/Functions:

  • Deliver exceptional service as the face of IT Support & initial point of contact for the ACBL’s Service Desk.
  • Provides Tier 1 end-user consulting, trouble-shooting, and problem-solving support for personal computer hardware/software supported products and network-related technologies.
  • Escalate unresolved issues to Tier II or Tier III support as needed.
  • Assist with inventory control, knowledge base articles publications, and the creation and assignment of support tickets.
  • Log all support interactions and resolutions in the ticketing system.
  • Follow-up with users to ensure issues are resolved satisfactorily.
  • Performs all other duties as assigned.

What we are looking for...    

You will need to have: 

  • High School Diploma/GED
  • Proficiency in office productivity software such as Microsoft Office 365
  • Skills in hardware and software support techniques with an understanding of desktop and laptop configurations 
  • Excellent interpersonal and communication skills
  • Ability to project a positive, professional image in all dealings with both internal and external customers
  • Excellent customer service skills
  • Be able to perform the essential functions of the job in a normal office environment or shipyard facility
  • Ability to lift 30-40 lbs
  • Work an on-call rotation every 4-5 weeks.
  • Travel as required (onboard vessels and facilities) 

Even better if you have...

  • A Bachelor's degree
  • 0-3 years of experience in the Information Systems field
  • A-Plus certification
  • Proficiency in troubleshooting Microsoft operating systems and mobile operating systems

Exempt

What American Commercial Barge Line employees say

Pay

Hours and flexibility

Workplace

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