ZipRecruiter

Log In

1

Service Desk Analyst Jobs in Kentucky (NOW HIRING)

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

Description 3rd shifts- 10:30pm-7am On-site IT service desk analyst. troubleshooting internal employees with IT issues Skills Help desk, Service desk, Troubleshooting, Customer service Top Skills ...

TEKsystems

Service Desk Technician

Louisville, KY · On-site

$20 - $24/hr

Description 3rd shifts- 10:30pm-7am On-site IT service desk analyst. troubleshooting internal employees with IT issues Skills Help desk, Service desk, Troubleshooting, Customer service Top Skills ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/wk

But when it comes to providers with innovative and differentiating end-to-end service offerings ... Bowling Green, KY Pay: up to $31/hr Hours: 8-5pm On-site What you will do as the Help Desk Analyst

defi AUTO LLC

Client Support Desk Analyst

Frankfort, KY · On-site

$60K - $75K/yr

The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...

Trace3

Service Desk Technician (Remote)

Louisville, KY · On-site

The Service Desk Technician will provide services and support for a wide variety of customers, including multiple subscribers to the Company's monitoring and contract Service Desk offerings. In ...

United States Cold Storage, Inc.

$75 - $85/hr

The Role The IT Service Desk Lead provides advanced technical support while coordinating the day-to ... Identify recurring issues, perform root cause analysis, and recommend automation opportunities ...

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

Service Desk Technician Location: On-Site Position Overview We are seeking a Service Desk Technician to provide exceptional customer service and technical support to end users in a fast-paced ...

TEKsystems

Service Desk Technician

Louisville, KY · On-site

$18 - $18.75/hr

Service Desk TechnicianOverview We are seeking a Service Desk Technician to join a collaborative and fast-paced support team. This individual will provide first-level technical support, assist with ...

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

... service. Responsibilities : • Analyze and resolve hardware, software and operational issues ... Preferred : • Some college preferred. • Minimum of 1 of year previous help desk/call center ...

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

Service Desk TechnicianOverview We are seeking a Service Desk Technician to join a collaborative and fast-paced support team. This individual will provide first-level technical support, assist with ...

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

Service Desk Technician Location: On-Site Position Overview We are seeking a Service Desk Technician to provide exceptional customer service and technical support to end users in a fast-paced ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Analyze trends in ticket data or client feedback to identify areas for technical improvement and ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Analyze trends in ticket data or client feedback to identify areas for technical improvement and ...

GFI Digital

Service Desk Engineer

Louisville, KY

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering ... Analyze trends in ticket data or client feedback to identify areas for technical improvement and ...

next page

Showing results 1-20

All JobsService Desk Analyst JobsService Desk Analyst Jobs in Kentucky

Service Desk Analyst information

See Kentucky salary details

$12

$20

$31

How much do service desk analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for service desk analyst in Kentucky is $20.92, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.37 per hour, depending on experience, location, and employer.

What is a service desk analyst?

A Service Desk Analyst is an IT professional responsible for providing technical support and assistance to end-users within an organization. They act as the first point of contact for users experiencing issues with hardware, software, or other computer systems. Service Desk Analysts diagnose problems, offer solutions, and escalate complex issues to higher-level IT staff if necessary. Their role is essential in ensuring smooth and efficient IT operations and helping users resolve issues quickly.

What are the key skills and qualifications needed to thrive as a service desk analyst, and why are they important?

To thrive as a Service Desk Analyst, you need a solid understanding of IT fundamentals, troubleshooting techniques, and typically a relevant certification like CompTIA A+ or ITIL Foundation. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and standard operating systems is often required. Strong communication, patience, and problem-solving abilities are essential soft skills for effectively assisting users and collaborating with technical teams. These skills ensure prompt, accurate support and maintain high levels of user satisfaction within the organization.

What are some common challenges service desk analysts face when handling high volumes of support tickets?

Service Desk Analysts often encounter challenges during periods of high ticket volume, such as prioritizing urgent issues, managing time efficiently, and maintaining effective communication with users. Balancing multiple requests while ensuring quality service can be demanding, but leveraging ticketing systems, clear documentation, and collaboration with team members helps manage workloads. Regular training on technical troubleshooting and customer service skills also prepares analysts to address a broad range of issues swiftly and professionally.

What is the difference between Service Desk Analyst vs Help Desk Technician?

AspectService Desk AnalystHelp Desk Technician
CertificationsITIL, CompTIA A+CompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT, enterprise supportHelp desk, technical support centers
Industry UsageBusiness, IT servicesIT support, customer service
Common TasksTroubleshooting, incident management, user supportIssue resolution, basic troubleshooting, ticket logging

Both roles involve technical support, but Service Desk Analysts typically handle more complex issues and perform incident management in a corporate environment, while Help Desk Technicians focus on basic troubleshooting and user support in support centers.

Is a service desk analyst an entry level job?

A service desk analyst is often considered an entry-level position in IT support, suitable for individuals with basic technical knowledge and strong communication skills. It typically requires familiarity with ticketing systems, troubleshooting, and customer service, and may serve as a stepping stone to more advanced IT roles.

What is the average salary for a service desk analyst in the US?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications such as CompTIA A+ or ITIL. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries.
More about Service Desk Analyst jobs

What are the most commonly searched types of Service Desk Analyst jobs in Kentucky?

The most popular types of Service Desk Analyst jobs in Kentucky are:

What are popular job titles related to Service Desk Analyst jobs in Kentucky?

For Service Desk Analyst jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst jobs in Kentucky look for?

The top searched job categories for Service Desk Analyst jobs in Kentucky are:

Service Desk Analyst jobs near you
Infographic showing various Service Desk Analyst job openings in Kentucky as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 100% In-person job distribution, with an average salary of $43,518 per year, or $20.9 per hour.

Service Desk Analyst

Glenview Manor, KY • On-site

V-Soft Consulting Group, Inc
Recruiting and Staffing Services • 1 - 5K employees
Learn more about V-Soft Consulting Group, Incexternal

$19 - $26/hr

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Service Desk Analyst
Primary Location: Louisville, KY
V-Soft Consulting is currently hiring for a Service Desk Analyst for our premier client in Louisville, KY.
Education and Experience
  • 1+ years in a help desk and/or client-side position supporting client device deployments.

Knowledge, Skills and Abilities
  • Demonstrated proficiency in:
  • PC Hardware and Peripherals (A+ related)
  • Windows OS 11
  • MacBook (macOS)
  • Microsoft Office/O365 (2019/2022)
  • Desktop Imaging
  • Patch & Update Management
  • Active Directory Management

WHAT YOULL DO:
Job Responsibilities:
  • Responsible for assisting end users with questions about supported technology platforms
  • Diagnose and resolve technical hardware and software issues
  • Maintain hardware accountability and inventory
  • Deploy user equipment and install/configure software
  • Perform applicable Active Directory account administration
  • Document and publish resolutions as part of ITSM Knowledge Management
  • Create, edit and maintain IT knowledge base articles and support documentation.
Follow standard processes and procedures including escalation and compliance
Interested?
Qualified candidates should send their resumes to sgopoji@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

Apply