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Service Desk Analyst Two Jobs in Kentucky (NOW HIRING)

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

Description 3rd shifts- 10:30pm-7am On-site IT service desk analyst. troubleshooting internal employees with IT issues Skills Help desk, Service desk, Troubleshooting, Customer service Top Skills ...

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

Description 3rd shifts- 10:30pm-7am On-site IT service desk analyst. troubleshooting internal employees with IT issues Skills Help desk, Service desk, Troubleshooting, Customer service Top Skills ...

Zones LLC.

Help Desk Analyst

Bowling Green, KY · On-site

$25 - $31/wk

But when it comes to providers with innovative and differentiating end-to-end service offerings ... Associate's degree in CS, CIS or closely related field (OR) two year technical degree or equivalent ...

defi AUTO LLC

Client Support Desk Analyst

Frankfort, KY · On-site

$60K - $75K/yr

... servicing, and managed servicing solutions. Our customers include the highest-volume captive auto ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

Trace3

Service Desk Technician (Remote)

Louisville, KY · On-site

The Service Desk Technician will provide services and support for a wide variety of customers ... A minimum of 2 years of experience with various IT systems and applications. * Microsoft Active ...

United States Cold Storage, Inc.

$75 - $85/hr

Identify recurring issues, perform root cause analysis, and recommend automation opportunities ... Minimum 2 years of experience leading, mentoring, coordinating, or supervising technical support ...

New

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

Minimum of 2 years of help desk, service desk, technical support, or call center experience. * Experience providing customer support over the phone. * Basic troubleshooting skills related to hardware ...

TEKsystems

Service Desk Technician

Louisville, KY

$20 - $24/hr

Minimum of 2 years of help desk, service desk, technical support, or call center experience. * Experience providing customer support over the phone. * Basic troubleshooting skills related to hardware ...

Ampcus Inc

IT Help Desk

Louisville, KY · On-site

... service. Responsibilities : • Analyze and resolve hardware, software and operational issues ... Preferred : • Some college preferred. • Minimum of 1 of year previous help desk/call center ...

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Service Desk Analyst Two information

What is the difference between Service Desk Analyst Two vs Service Desk Analyst One?

AspectService Desk Analyst TwoService Desk Analyst One
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support, on-site
ResponsibilitiesAdvanced troubleshooting, mentoring, ticket escalationBasic troubleshooting, ticket logging, initial support

The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.

What is a level 2 service desk analyst job description?

A Level 2 Service Desk Analyst handles more complex technical issues than Level 1, often troubleshooting hardware, software, and network problems. They may use remote support tools, document solutions, and escalate unresolved issues to higher-level teams, requiring strong technical skills and knowledge of ITIL processes.

What is the career path of a Service Desk Analyst Two?

A Service Desk Analyst Two typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems. Career progression may also include moving into specialized areas like network support, cybersecurity, or IT management. Developing skills in troubleshooting, customer service, and relevant tools can facilitate advancement.

What is the next step after service desk analyst?

The next step after a Service Desk Analyst role often involves advancing to positions such as IT Support Specialist, Systems Administrator, or Network Technician, which typically require additional technical skills or certifications like CompTIA A+ or Network+. Gaining experience, expanding technical knowledge, and developing problem-solving skills are key for career progression in IT support roles.

What are popular job titles related to Service Desk Analyst Two jobs in Kentucky?

For Service Desk Analyst Two jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst Two jobs in Kentucky look for?

The top searched job categories for Service Desk Analyst Two jobs in Kentucky are:

What cities in Kentucky are hiring for Service Desk Analyst Two jobs?

Cities in Kentucky with the most Service Desk Analyst Two job openings:

Service Desk Analyst Two jobs near you

Service Desk Analyst

V-Soft Consulting Group, Inc

Glenview Manor, KY • On-site

$19 - $26/hr

Other

Medical, Dental, Vision, Retirement

Posted 4 days ago

Job description

Service Desk Analyst
Primary Location: Louisville, KY
V-Soft Consulting is currently hiring for a Service Desk Analyst for our premier client in Louisville, KY.
Education and Experience
  • 1+ years in a help desk and/or client-side position supporting client device deployments.

Knowledge, Skills and Abilities
  • Demonstrated proficiency in:
  • PC Hardware and Peripherals (A+ related)
  • Windows OS 11
  • MacBook (macOS)
  • Microsoft Office/O365 (2019/2022)
  • Desktop Imaging
  • Patch & Update Management
  • Active Directory Management

WHAT YOULL DO:
Job Responsibilities:
  • Responsible for assisting end users with questions about supported technology platforms
  • Diagnose and resolve technical hardware and software issues
  • Maintain hardware accountability and inventory
  • Deploy user equipment and install/configure software
  • Perform applicable Active Directory account administration
  • Document and publish resolutions as part of ITSM Knowledge Management
  • Create, edit and maintain IT knowledge base articles and support documentation.
Follow standard processes and procedures including escalation and compliance
Interested?
Qualified candidates should send their resumes to sgopoji@vsoftconsulting.com
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit www.vsoftconsulting.com or call (844) 425-8425.

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