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Remote Help Desk Analyst Jobs in Philadelphia, PA

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... IT support analysts, including scheduling, mentoring, and professional development Analyze ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...

TEKsystems

Help Desk Specialist - Stores

Philadelphia, PA · Remote

$20 - $23/hr

Help Desk Technician (Remote) - Bilingual English/SpanishPosition Overview We are seeking customer-focused and tech-savvy Help Desk Technicians to provide remote support to retail store locations ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Analyze ticketing data to identify trends, drive long-term problem resolution, and improve ... Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral ...

BCForward

Call Center Representative

Pennington, NJ · Remote

$14.50/hr

Remote Duration: Temp - 6 months Pay Range: $14.5/hr (W2) Job ID: 408803 We are seeking a Call ... Help Desk. Preferred Skills: * Basic business and analytical problem-solving skills. * Clear ...

Mondo

Technical Analyst

Glenside, PA · Remote

$23 - $25/hr

... Help Desk software. * Perform on-site and remote installation, maintenance, troubleshooting, and repair of computers (PC and Mac, laptops and desktops), video-conference devices, phones, printers ...

YO AI Labs

AI Consulting Expert - Remote

Philadelphia, PA · Remote

$100 - $200/hr

... helping enhance the quality, accuracy, and reasoning of AI outputs. No prior AI experience is required--your consulting expertise, analytical thinking, and communication skills are what matter most.

Berkadia

Senior Financial Analyst- Remote

Philadelphia, PA · Remote

$86K - $107K/yr

The Senior Financial Analyst is responsible for conducting comprehensive financial analyses to ... We'll help you fund your learning journey with generous tuition reimbursement * Pet insurance ...

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How much do remote help desk analyst jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote help desk analyst in Philadelphia, PA is $24.31, according to ZipRecruiter salary data. Most workers in this role earn between $19.90 and $27.16 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in Philadelphia, PA?

The most popular types of Help Desk Analyst jobs in Philadelphia, PA are:

What are popular job titles related to Remote Help Desk Analyst jobs in Philadelphia, PA?

For Remote Help Desk Analyst jobs in Philadelphia, PA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Philadelphia, PA look for?

The top searched job categories for Remote Help Desk Analyst jobs in Philadelphia, PA are:

What cities near Philadelphia, PA are hiring for Remote Help Desk Analyst jobs?

Cities near Philadelphia, PA with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Philadelphia, PA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $50,561 per year, or $24.3 per hour.

Help Desk Analyst - Trenton, NJ(Remote)

STI

Trenton, NJ • On-site, Remote

$20.50 - $28/hr

Full-time

Re-posted 21 days ago

Job description

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm.
Note: 35 hour workweek.
Qualifications and Skills Desired:
• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills
Responsibilities:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

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