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Remote Help Desk Analyst Jobs in Erie, PA (NOW HIRING)

Liberty Mutual

Remote Inside Sales Representative

Erie, PA · On-site +1

$55K - $75K/yr

... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...

Liberty Mutual

Remote Inside Sales Representative

Erie, PA · On-site +1

$85K/yr

... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...

Liberty Mutual

Remote Inside Sales Representative

Erie, PA · On-site +1

$75K/yr

... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...

DEFINITI LLC

Retirement Plan Consultant

Erie, PA · Remote

... for thousands while helping build a growing company. Most positions are fully remote, which ... Analyze plan provisions and census data to determine eligibility, key/highly compensated employees ...

Definiti

Retirement Plan Consultant

Erie, PA · On-site +1

... for thousands while helping build a growing company. Most positions are fully remote, which ... Analyze plan provisions and census data to determine eligibility, key/highly compensated employees ...

Definiti

Inside Sales Representative

Erie, PA · On-site +1

... also helping to grow a dynamic organization. Most roles are fully remote, so you need to be ... analysis, existing client reviews, internal referrals from Client Success, Retirement Plan ...

Mintex Technology

Tax Strategist/ Tax Consultant

Erie, PA · Remote

$80K - $110K/yr

Remote - Open to candidates across the United States Employment Type: Full-time, Permanent Position ... The ideal candidate is experienced, analytical, and passionate about helping clients achieve their ...

Definiti

Client Success Manager I

Erie, PA · On-site +1

... also helping to grow a dynamic organization. Most roles are fully remote, so you need to be ... strong analytical skills to assess situations, identify effective solutions, and reconcile ...

Allcat Claims Service

Claims Examiner

North East, PA · On-site +1

This is a predominantly Flood QA review position with desk adjusting possibilities. In this ... Our experienced team and strong work ethic have helped build lasting relationships throughout the ...

ABB

Commercial Proposal Engineer

Erie, PA · Remote

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

ABB

Protection and Control Engineer

Erie, PA · Remote

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... While this is a full remote position, there is preference for candidates located in the Northern ...

ABB

Senior Project Engineer

Erie, PA · Remote

$101K - $132K/yr

Join us and help run what runs the world. This position reports to: Senior Engineering Manager ... The work model for this role is: Remote {#LI-Remote} This role is contributing to the ...

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All JobsHelp Desk Analyst JobsRemote Help Desk Analyst JobsRemote Help Desk Analyst Jobs in Erie, PA

Remote Help Desk Analyst information

See Erie, PA salary details

$13

$23

$34

How much do remote help desk analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote help desk analyst in Erie, PA is $23.34, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $26.11 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Remote Help Desk Analyst jobs in Erie, PA?

For Remote Help Desk Analyst jobs in Erie, PA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Erie, PA look for?

The top searched job categories for Remote Help Desk Analyst jobs in Erie, PA are:

What cities near Erie, PA are hiring for Remote Help Desk Analyst jobs?

Cities near Erie, PA with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you

Inland Marine Desk Adjuster (Remote - Temporary W-2)

Allcat Claims Service

North East, PA • On-site, Remote

Temporary

Re-posted 23 days ago

Allcat Claims Service rating

5.6

Company rating: 5.6 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

299th of 315 rated insurance

Job description

This position is for our subsidiary:

Parker Loss Consultants, LLC

To know more, visit us at http://parkerlossconsultants.com/Home

Now Hiring: Inland Marine Desk Adjuster (Remote - Temporary W-2)

We're seeking an experienced Inland Marine Desk Adjuster to support our team in a temporary W-2 role. If you have a strong background in inland marine claims and excel in a remote, fast-paced environment, this is a great opportunity to put your expertise to work.

What You'll Do:

  • Manage inland marine claims involving construction equipment, cargo, and specialized property from initial review through resolution
  • Analyze documentation, photos, estimates, and reports to determine coverage and liability
  • Communicate with policyholders, field adjusters, and vendors to gather and verify claim details
  • Negotiate fair and timely settlements
  • Maintain accurate and organized claim files while meeting deadlines

What We're Looking For:

  • 2+ years of inland marine adjusting experience required
  • Proven ability to handle claims in a desk/remote environment
  • Strong analytical, organizational, and negotiation skills
  • Excellent written and verbal communication
  • Active adjuster license (preferred or ability to obtain)

Position Details:

  • Temporary W-2 assignment
  • Fully remote
  • Competitive pay based on experience

Join our team and contribute your inland marine expertise in a flexible, remote role where your skills make an immediate impact.

Looking to hire 3 people for this assignment.

#parkerloss

What Allcat Claims Service employees say

Pay

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Hours and flexibility

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