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Remote Help Desk Analyst Jobs in Exton, PA (NOW HIRING)

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... IT support analysts, including scheduling, mentoring, and professional development Analyze ... remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Analyze ticketing data to identify trends, drive long-term problem resolution, and improve ... Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral ...

Mondo

Technical Analyst

Glenside, PA · Remote

$23 - $25/hr

... Help Desk software. * Perform on-site and remote installation, maintenance, troubleshooting, and repair of computers (PC and Mac, laptops and desktops), video-conference devices, phones, printers ...

YO AI Labs

AI Consulting Expert - Remote

Philadelphia, PA · Remote

$100 - $200/hr

... helping enhance the quality, accuracy, and reasoning of AI outputs. No prior AI experience is required--your consulting expertise, analytical thinking, and communication skills are what matter most.

Berkadia

Senior Financial Analyst- Remote

Philadelphia, PA · Remote

$86K - $107K/yr

The Senior Financial Analyst is responsible for conducting comprehensive financial analyses to ... We'll help you fund your learning journey with generous tuition reimbursement * Pet insurance ...

Berkadia

Senior Financial Analyst- Remote

Philadelphia, PA · On-site +1

$86K - $107K/yr

The Senior Financial Analyst is responsible for conducting comprehensive financial analyses to ... We'll help you fund your learning journey with generous tuition reimbursement * Pet insurance ...

ERM

Indirect Tax Senior Analyst (Remote)

Philadelphia, PA · Remote

$117K - $117K/yr

Your work will help reduce risk, improve data accuracy, and support audits and reporting across ... Strong analytical skills with attention to detail * Proficiency in Excel and ability to work with ...

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Remote Help Desk Analyst information

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$13

$23

$34

How much do remote help desk analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for remote help desk analyst in Exton, PA is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $25.96 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Remote Help Desk Analyst jobs in Exton, PA?

For Remote Help Desk Analyst jobs in Exton, PA, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in Exton, PA look for?

The top searched job categories for Remote Help Desk Analyst jobs in Exton, PA are:

What cities near Exton, PA are hiring for Remote Help Desk Analyst jobs?

Cities near Exton, PA with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in Exton, PA as of August 2026, with employment types broken down into 81% Full Time, 15% Part Time, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $48,359 per year, or $23.2 per hour.

IT Help Desk Manager

Glenside, PA • Remote

Mondo
See more jobs at Mondoexternal

$35 - $44/hr

Other

Medical, Dental, Vision

Re-posted 24 days ago

Job description

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not eligible for visa sponsorship Job Description: The IT Help Desk Manager is a hands-on leadership role responsible for supervising the client's IT Support Services team while serving as a key technical escalation point and liaison between end users and subject matter experts. Job Summary Troubleshoot, diagnose, document, and resolve IT service requests and incidents via phone, email, and face-to-face support, modeling exemplary customer service Supervise and manage the daily activities and performance of a team of IT support analysts, including scheduling, mentoring, and professional development Analyze ticketing data to identify trends, drive long-term problem resolution, and improve organizational efficiency Develop and maintain Help Desk procedures, knowledge base articles, and documentation aligned with ITIL and industry best practices Serve as a Tier 2/3 escalation point for complex incidents across hardware, software, networking, and enterprise systems Coordinate with hardware, software, and multimedia vendors to deliver effective solutions and problem resolutions Oversee onboarding, scheduling, and coverage for student workers and junior technicians, ensuring consistent service quality Provide onsite and remote support for desktops, laptops, mobile devices, printers, and peripheral hardware and software Minimum Requirements: 3-5 years of IT support experience, with 1-2 years in a lead or supervisory capacity including mentoring or managing staff Proficiency with Google Workspace administration and support Proficiency with Microsoft Intune for device management Experience managing new user setup and onboarding processes Demonstrated ability to manage a high-volume ticket environment (200-400 tickets per month) Bachelor's degree in a related field Preferred Qualifications: Experience working in a higher education environment Strong collaboration and problem-solving skills in an internal business-facing support setting Familiarity with ITIL frameworks and help desk best practices Experience overseeing computer inventory, loaner programs, and AV or multimedia technologies