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Nc Fast Help Desk Jobs in Exton, PA (NOW HIRING)

Soni Resources

Help Desk Analyst

Berwyn, PA · On-site

$19.75 - $26.75/hr

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia -to join our ... Ability to multitask in a fast-paced environment. * Relevant certifications (e.g., CompTIA A ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... Ability to work in a fast-paced, customer-facing environment while effectively prioritizing ...

Arcadia University

IT Help Desk Manager

Glenside, PA · On-site

The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands ... Ability to work in a fast-paced, customer-facing environment while effectively prioritizing ...

Courser

IT Support Services II-Help Desk

Wilmington, DE · On-site

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

Imagine360

Service Desk Analyst

Wayne, PA · On-site

$60K - $70K/yr

Experience working in a service desk, help desk, or technical support environment * Familiarity ... Ability to multitask and work in a fast-paced support environment * Basic technical troubleshooting ...

Courser

IT Support Services II-Help Desk

Wilmington, DE · On-site

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services II-Help Desk We are seeking a skilled IT Support Services II ...

Courser

IT Support Services I-Help Desk

Wilmington, DE · On-site

If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success. IT Support Services I-Help Desk We are looking for a skilled IT Support Services ...

Courser

Coordination Engineer

Wilmington, DE · On-site

... Help Desk, Service Desk, IT Support, Dispatch, Service Coordination, or customer service role. · Demonstrated ability to manage multiple priorities and maintain attention to detail in a fast-paced ...

ConnectUs Corp

Tier 1 Tech Support

King Of Prussia, PA · On-site

$23 - $25/hr

Qualifications * 1-2 years of experience in a help desk, service desk, technical support, or end ... What Success Looks Like Success in this role means providing fast, accurate, and professional ...

Hotel Warner

Front Desk Supervisor

West Chester, PA · On-site

$16 - $20.75/hr

Help maintain front desk policies, procedures, and service standards. * Support cash handling ... Ability to remain calm, organized, and solution-focused in a fast-paced environment. * Experience ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Exton, PA

Nc Fast Help Desk information

See Exton, PA salary details

$36.2K

$80.9K

$120.2K

How much do nc fast help desk jobs pay per year?

As of Sep 1, 2026, the average yearly pay for nc fast help desk in Exton, PA is $80,861.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,700.00 and $96,500.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What job categories do people searching Nc Fast Help Desk jobs in Exton, PA look for?

The top searched job categories for Nc Fast Help Desk jobs in Exton, PA are:

What cities near Exton, PA are hiring for Nc Fast Help Desk jobs?

Cities near Exton, PA with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you
Infographic showing various Nc Fast Help Desk job openings in Exton, PA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $80,861 per year, or $38.9 per hour.

Help Desk Analyst

Berwyn, PA • On-site

Soni Resources
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Soni Resourcesexternal

$19.75 - $26.75/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia-to join our IT Support Services team. This role encompasses both Tier One and Tier Two responsibilities, offering a growth path for candidates with varying levels of experience. You will provide technical support for Windows-based hardware and software, Mobile Devices, Entra ID (Azure AD), password resets, and general IT troubleshooting. This is an on-site opportunity that will see the successful candidate on-site daily in either Center City or King of Prussia.
Key Responsibilities:
  • Serve as the first point of contact for end-user technical support via phone, email, or ticketing system.
  • Provide basic troubleshooting for Windows OS, mobile devices, Microsoft 365, and standard desktop applications.
  • Assist with Entra ID (Azure AD) password resets and account lockouts.
  • Resolve common hardware issues (e.g., monitors, printers, peripherals).
  • Log and track support requests in the ticketing system.
  • Escalate unresolved issues to Tier Two with detailed documentation.
  • Contribute to internal knowledge base and support documentation.

Qualifications:
  • 1+ year of experience in IT support or customer service.
  • Basic knowledge of Windows OS and Microsoft 365.
  • Familiarity with Entra ID (Azure AD), including user group administration and password management.
  • Experience with remote support tools and ITSM/ticketing systems.
  • Strong communication and problem-solving skills.
  • Ability to multitask in a fast-paced environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) preferred.

Benefits:
  • Competitive salary based on experience and tier level
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Professional development and certification support

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About Soni Resources

Sourced by ZipRecruiter

Soni is a premier staffing & recruitment company that is disrupting the human capital management space. Headquartered in New York, Soni has presence in 23 markets across the United States. We support each professional relationship with a cutting-edge approach, industry-leading insights, and a human touch. We are trusted to help companies and individuals tackle their challenges and capture their greatest opportunities. We are minority-owned, and diversity & inclusion is in our DNA. We are committed to creating environments where people are empowered to be their authentic selves.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

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