They are seeking a Desktop Support / IT Helpdesk technician to provide support for hardware, software, and networking for desktops, laptops, and servers. Responsibilities : • Computer hardware ...
They are seeking a Desktop Support / IT Helpdesk technician to provide support for hardware, software, and networking for desktops, laptops, and servers. Responsibilities : • Computer hardware ...
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health ...
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IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date: Early July Duration: Contract to Hire Compensation Range: $35-44/hr W2 Benefits: Eligible for Health ...
IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...
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IT Help Desk Manager
Glenside, PA · Remote
$35 - $44/hr
Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days Start Date: Early July Duration: C2H Compensation Range: $35-44/hr Benefits: Eligible for Health, Dental, Vision Visa Sponsorship: Not ...
IT Help Desk Manager
Glenside, PA · On-site
$60 - $80/hr
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands‑on position responsible for supervising and coordinating the operation and maintenance of the ...
IT Help Desk Manager
Glenside, PA · On-site
$60 - $80/hr
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands‑on position responsible for supervising and coordinating the operation and maintenance of the ...
IT Help Desk Manager
Glenside, PA · On-site
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...
IT Help Desk Manager
Glenside, PA · On-site
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...
IT Help Desk Manager
Glenside, PA · On-site
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...
Quick apply
IT Help Desk Manager
Glenside, PA · On-site
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...
IT Help Desk Manager
Glenside, PA · On-site
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...
IT Help Desk Manager
Glenside, PA · On-site
The IT Help Desk Manager reports directly to the Assistant Vice President of IT and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the ...
Or, current Cisco Certified Network Administrator (CCNA) Requirements: * 1-3 years work experience in IT/network help desk support role. * Experience in working on projects. * Previous experience in ...
Or, current Cisco Certified Network Administrator (CCNA) Requirements: * 1-3 years work experience in IT/network help desk support role. * Experience in working on projects. * Previous experience in ...
Or, current Cisco Certified Network Administrator (CCNA) Requirements: * 1-3 years work experience in IT/network help desk support role. * Experience in working on projects. * Previous experience in ...
Or, current Cisco Certified Network Administrator (CCNA) Requirements: * 1-3 years work experience in IT/network help desk support role. * Experience in working on projects. * Previous experience in ...
Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk ... Knowledge of IT security practices and data protection regulations. Why you'll love working here At ...
Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk ... Knowledge of IT security practices and data protection regulations. Why you'll love working here At ...
Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk ... Knowledge of IT security practices and data protection regulations. Why you'll love working here At ...
Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk ... Knowledge of IT security practices and data protection regulations. Why you'll love working here At ...
IT Service Desk Lead
Philadelphia, PA · On-site
Five to eight years of professional IT help desk or customer support experience required * Preferred: Bachelor's degree in a technology major from an accredited institution of higher learning
IT Service Desk Lead
Philadelphia, PA · On-site
Five to eight years of professional IT help desk or customer support experience required * Preferred: Bachelor's degree in a technology major from an accredited institution of higher learning
The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical ...
The IT Support Services I-Help Desk will be responsible for diagnosing, troubleshooting, and resolving issues related to hardware, software, and network systems. This role requires strong analytical ...
IT Service Desk Lead
Philadelphia, PA · On-site
Five to eight years of professional IT help desk or customer support experience required * Preferred: Bachelor's degree in a technology major from an accredited institution of higher learning
IT Service Desk Lead
Philadelphia, PA · On-site
Five to eight years of professional IT help desk or customer support experience required * Preferred: Bachelor's degree in a technology major from an accredited institution of higher learning
We help our clients attain their strategic goals and initiatives through successful large-scale ... We are currently seeking an Information Technology (IT) Co-Op to join our office in Philadelphia ...
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We help our clients attain their strategic goals and initiatives through successful large-scale ... We are currently seeking an Information Technology (IT) Co-Op to join our office in Philadelphia ...
Requirements Qualifications: * 3+ years of experience in an Windows IT Services End-user support or Endpoint Administrator role * Experience in Helpdesk Support * Experience in vulnerability ...
Requirements Qualifications: * 3+ years of experience in an Windows IT Services End-user support or Endpoint Administrator role * Experience in Helpdesk Support * Experience in vulnerability ...
Requirements Qualifications: * 3+ years of experience in an Windows IT Services End-user support or Endpoint Administrator role * Experience in Helpdesk Support * Experience in vulnerability ...
Requirements Qualifications: * 3+ years of experience in an Windows IT Services End-user support or Endpoint Administrator role * Experience in Helpdesk Support * Experience in vulnerability ...
IT Technician I - Help Desk
Villanova, PA · On-site
$13/hr
Position Information Posting Number: 20255659V Position Title: IT Technician I - Help Desk Posting Type Student Hours/week: 20 hours per week Eligibility: Work study preferred but open to all ...
IT Technician I - Help Desk
Villanova, PA · On-site
$13/hr
Position Information Posting Number: 20255659V Position Title: IT Technician I - Help Desk Posting Type Student Hours/week: 20 hours per week Eligibility: Work study preferred but open to all ...
IT Manager
Exton, PA · On-site
$91K - $112K/yr
Information Technology/IT Manager Date Posted: 7/27/2026 Location: Information Technology Date ... Supervises IT staff, help desk technicians, and outside technology vendors. * Develops and ...
IT Manager
Exton, PA · On-site
$91K - $112K/yr
Information Technology/IT Manager Date Posted: 7/27/2026 Location: Information Technology Date ... Supervises IT staff, help desk technicians, and outside technology vendors. * Develops and ...
IT Specialist
$60K/yr
... as an IT Support Specialist. For over 40 years, we have been at the forefront of innovation ... Respond to and resolve help desk tickets in a timely manner, ensuring high levels of customer ...
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IT Specialist
$60K/yr
... as an IT Support Specialist. For over 40 years, we have been at the forefront of innovation ... Respond to and resolve help desk tickets in a timely manner, ensuring high levels of customer ...
It Helpdesk information
See Exton, PA salary details
$12.30 - $14.15
2% of jobs
$14.15 - $16.01
6% of jobs
$16.01 - $17.86
12% of jobs
$18.39 is the 25th percentile. Wages below this are outliers.
$17.86 - $19.72
17% of jobs
The median wage is $21.21 / hr.
$19.72 - $21.58
16% of jobs
$21.58 - $23.43
16% of jobs
$24.36 is the 75th percentile. Wages above this are outliers.
$23.43 - $25.29
12% of jobs
$25.29 - $27.14
7% of jobs
$27.14 - $29
6% of jobs
$29 - $30.86
3% of jobs
$30.86 - $32.71
2% of jobs
$12
$22
$32
How much do it helpdesk jobs pay per hour?
As of Sep 2, 2026, the average hourly pay for it helpdesk in Exton, PA is $22.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.05 per hour, depending on experience, location, and employer.
What is an IT Helpdesk professional?
IT Helpdesk professionals are technical support specialists who assist users with computer hardware, software, and network issues. They serve as the first point of contact for troubleshooting technical problems, either remotely or in-person. Their responsibilities include diagnosing issues, providing solutions, escalating complex problems, and maintaining documentation of support requests. IT Helpdesk staff play a crucial role in ensuring smooth daily operations and minimizing downtime for businesses.
What skills and qualifications are needed to thrive as an IT Helpdesk professional?
To thrive as an IT Helpdesk professional, you need a strong understanding of computer hardware, operating systems, networking basics, and typically a relevant certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote troubleshooting tools, and common office software is essential. Excellent communication, patience, and problem-solving skills help build rapport with users and resolve issues efficiently. These skills ensure quick problem resolution, high user satisfaction, and reliable support for business operations.
What are typical challenges faced by IT Helpdesk professionals, and how can they be managed?
IT Helpdesk professionals frequently encounter challenges such as handling high volumes of support requests, troubleshooting a wide range of technical issues, and communicating solutions to users with varying technical backgrounds. Time management and prioritization are key, as is developing a strong knowledge base of common problems and solutions. Building strong communication skills and staying patient under pressure can help ensure smooth interactions with end users. Many organizations also provide training and encourage Helpdesk staff to collaborate closely with technical teams to escalate and resolve more complex issues.
What is the difference between It Helpdesk vs Technical Support Specialist?
| Aspect | It Helpdesk | Technical Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Cisco CCNA (optional) |
| Work Environment | Helpdesk ticketing systems, remote support, on-site | Customer sites, remote, or call centers |
| Industry Usage | IT departments, MSPs, corporate support | IT companies, tech vendors, corporate support |
Both roles involve troubleshooting and supporting IT issues, but It Helpdesk typically focuses on handling user tickets and remote support within an organization, while Technical Support Specialists often provide more in-depth technical assistance, sometimes involving hardware or network issues. The roles overlap in certifications and work environments, but the scope and complexity of support can differ.
How hard is it helpdesk to get a helpdesk job?
Getting a helpdesk job typically requires basic technical knowledge, customer service skills, and sometimes relevant certifications like CompTIA A+. Entry-level positions are generally accessible to those with a willingness to learn, but competition can vary based on location and experience. Building skills in troubleshooting, operating systems, and remote support tools can improve chances of securing a helpdesk role.
Is IT helpdesk a good career?
IT helpdesk is a viable career option for individuals interested in technical support, troubleshooting, and customer service. It often requires knowledge of operating systems, networking, and common software tools, with opportunities for certifications like CompTIA A+ to advance. The role can lead to higher IT positions such as network administrator or systems analyst.
What does an IT Helpdesk do?
An IT Helpdesk provides technical support to users by troubleshooting hardware, software, and network issues. They assist with system setup, maintenance, and user account management, often using ticketing systems and remote tools to resolve problems efficiently.
What job categories do people searching It Helpdesk jobs in Exton, PA look for?
The top searched job categories for It Helpdesk jobs in Exton, PA are:
What cities near Exton, PA are hiring for It Helpdesk jobs?
Cities near Exton, PA with the most It Helpdesk job openings:
Job description
Job Summary:
ThreePDS Inc. is a dynamic company offering cutting-edge technology solutions. They are seeking a Desktop Support / IT Helpdesk technician to provide support for hardware, software, and networking for desktops, laptops, and servers.
Responsibilities:
• Computer hardware setup, basic hardware and software troubleshooting skills
• Provides support for software, hardware, and networking support for desktops, laptops, and servers.
• Provides maintenance and support on legacy products. Supports Core, server products.
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers, and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds, and changes as required
• Tests and certifies PCs, networks, servers, and client-approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor, and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client-specific Service Level Agreements are met, and incident and request tickets are updated accordingly within the ticketing system.
Qualifications:
Required:
• 1-3 years of computer support experience
• Basic hardware and software skills
• Good work ethic
• Good organizational skills
• Computer hardware setup
• Basic hardware and software troubleshooting skills
• Provides support for software, hardware, and networking support for desktops, laptops, and servers
• Provides maintenance and support on legacy products
• Supports Core, server products
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers, and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds, and changes as required
• Tests and certifies PCs, networks, servers, and client-approved applications
• Provides follow-up on problems or escalation
• Maintains a high degree of professionalism in actions, demeanor, and dress
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client-specific Service Level Agreements are met
• Incident and request tickets are updated accordingly within the ticketing system
Company:
At ThreePDS, we provide the highest quality staffing solutions on contract and/or permanent basis within the framework of a highly personalized and transparent approach. Founded in 2003, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
ThreePDS Inc. is a dynamic company offering cutting-edge technology solutions. They are seeking a Desktop Support / IT Helpdesk technician to provide support for hardware, software, and networking for desktops, laptops, and servers.
Responsibilities:
• Computer hardware setup, basic hardware and software troubleshooting skills
• Provides support for software, hardware, and networking support for desktops, laptops, and servers.
• Provides maintenance and support on legacy products. Supports Core, server products.
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers, and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds, and changes as required
• Tests and certifies PCs, networks, servers, and client-approved applications
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor, and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client-specific Service Level Agreements are met, and incident and request tickets are updated accordingly within the ticketing system.
Qualifications:
Required:
• 1-3 years of computer support experience
• Basic hardware and software skills
• Good work ethic
• Good organizational skills
• Computer hardware setup
• Basic hardware and software troubleshooting skills
• Provides support for software, hardware, and networking support for desktops, laptops, and servers
• Provides maintenance and support on legacy products
• Supports Core, server products
• Performs disk replacement on enterprise storage products
• Installs and maintains PCs and associated software, networks, servers, and peripherals
• Supports network products from operational and maintenance perspectives
• Performs installs, moves, adds, and changes as required
• Tests and certifies PCs, networks, servers, and client-approved applications
• Provides follow-up on problems or escalation
• Maintains a high degree of professionalism in actions, demeanor, and dress
• Ensures customer satisfaction throughout the service delivery transaction
• Ensures client-specific Service Level Agreements are met
• Incident and request tickets are updated accordingly within the ticketing system
Company:
At ThreePDS, we provide the highest quality staffing solutions on contract and/or permanent basis within the framework of a highly personalized and transparent approach. Founded in 2003, the company is headquartered in Boston, USA, with a team of 51-200 employees. The company is currently Growth Stage.
About ThreePDS
Sourced by ZipRecruiter
At ThreePDS, our mission is to provide the highest quality staffing solutions on a contract and/or permanent basis within the framework of a highly personalized and transparent approach. Our mission is to provide the highest quality staffing solutions on contract and or permanent basis within the framework of a highly personalized and transparent approach. We Partner with Clients and Candidates alike to provide the highest level of service to achieve a common goal.
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Addison, TX, US
Year founded
2003