Belfast, ME · Remote
$30K - $50K/yr
This is a remote position with a work-from-home arrangement and established business hours. This ... Preferred Qualifications * 2+ years of call center, help desk, customer support, or related ...
New
Belfast, ME · Remote
$30K - $50K/yr
This is a remote position with a work-from-home arrangement and established business hours. This ... Preferred Qualifications * 2+ years of call center, help desk, customer support, or related ...
New
Bangor, ME · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:
Bangor, ME · Remote
At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues ... This remote role welcomes candidates anywhere in Canada and the US. What your impact will be:
Bangor, ME · Remote
Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Bangor, ME · Remote
Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
Bangor, ME · Remote
Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
New
Bangor, ME · Remote
Cayenta, a division of Harris; is seeking a Support Analyst who will help solve problems that ... This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed ...
New
Portland, ME · Remote
... Remote Skills / Qualifications Required: * 2 - 5 years of GIS project experience * BA/BS in GIS ... environment, helping to unlock solutions to some of the world's most critical challenges. We ...
Portland, ME · Remote
... Remote Skills / Qualifications Required: * 2 - 5 years of GIS project experience * BA/BS in GIS ... environment, helping to unlock solutions to some of the world's most critical challenges. We ...
Mexico - 100% Remote US Client - USD Payment Responsibilities * Develop complex ETL processes and ... We help companies to optimize the business value of their IT investments and enable them to achieve ...
Mexico - 100% Remote US Client - USD Payment Responsibilities * Develop complex ETL processes and ... We help companies to optimize the business value of their IT investments and enable them to achieve ...
Kennebunk, ME · On-site +1
$25K/mo
Prior Front Desk or Hotel Reservations experience preferred * Strong organizational and time ... Responds to all guest requests in a timely manner, assesses the guest's needs and provides helpful ...
Kennebunk, ME · On-site +1
$25K/mo
Prior Front Desk or Hotel Reservations experience preferred * Strong organizational and time ... Responds to all guest requests in a timely manner, assesses the guest's needs and provides helpful ...
Kennebunk, ME · On-site +1
$25K/mo
Prior Front Desk or Hotel Reservations experience preferred * Strong organizational and time ... Responds to all guest requests in a timely manner, assesses the guest's needs and provides helpful ...
Kennebunk, ME · On-site +1
$25K/mo
Prior Front Desk or Hotel Reservations experience preferred * Strong organizational and time ... Responds to all guest requests in a timely manner, assesses the guest's needs and provides helpful ...
Portland, ME · On-site +1
$800 - $2.0K/mo
Join our team as we help shape the future. LICENSING REQUIREMENT This role requires an active ... Prioritize and manage desk while delivering timely outcomes to customers. * Operate with a customer ...
Portland, ME · On-site +1
$800 - $2.0K/mo
Join our team as we help shape the future. LICENSING REQUIREMENT This role requires an active ... Prioritize and manage desk while delivering timely outcomes to customers. * Operate with a customer ...
DemandFactor is a data-driven B2B growth and demand-generation company helping brands find, engage ... Manage marketing KPIs, analytics, attribution, and budget * Build and grow the marketing team What ...
Quick apply
DemandFactor is a data-driven B2B growth and demand-generation company helping brands find, engage ... Manage marketing KPIs, analytics, attribution, and budget * Build and grow the marketing team What ...
Portland, ME · On-site +1
$70K - $90K/yr
... Analytics is a fast-growing, private, full-service digital marketing company that excels at helping ... This is a remote position. You may have the opportunity to develop business outside of your ...
Portland, ME · On-site +1
$70K - $90K/yr
... Analytics is a fast-growing, private, full-service digital marketing company that excels at helping ... This is a remote position. You may have the opportunity to develop business outside of your ...
Augusta, ME · On-site +1
$55K - $75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Augusta, ME · On-site +1
$55K - $75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Bangor, ME · On-site +1
$55K - $75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Bangor, ME · On-site +1
$55K - $75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Augusta, ME · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Augusta, ME · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Portland, ME · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Portland, ME · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Lewiston, ME · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Lewiston, ME · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Bangor, ME · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Bangor, ME · On-site +1
$85K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Bangor, ME · On-site +1
$75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Bangor, ME · On-site +1
$75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Augusta, ME · On-site +1
$75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Augusta, ME · On-site +1
$75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Portland, ME · On-site +1
$55K - $75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
Portland, ME · On-site +1
$55K - $75K/yr
... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... Excellent analytical, decision-making and organizational skills * Strong typing capabilities and PC ...
| Aspect | Remote Help Desk Analyst | Remote IT Support Specialist |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, Network+ |
| Work Environment | Help desk, support centers, remote | Technical support, troubleshooting, remote |
| Industry Usage | IT services, tech companies, MSPs | IT services, tech companies, MSPs |
| Common Search Intent | Customer support, troubleshooting | Technical support, system maintenance |
The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.
The most popular types of Help Desk Analyst jobs in Maine are:
For Remote Help Desk Analyst jobs in Maine, the most frequently searched job titles are:
The top searched job categories for Remote Help Desk Analyst jobs in Maine are:
Cities in Maine with the most Remote Help Desk Analyst job openings:
8.3
Based on 24 frontline employees who took The Breakroom Quiz
99th of 244 rated software companies
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary
Join a team that plays a critical role in helping healthcare organizations get the most value from their technology solutions. The Client Support Center Analyst serves as a primary point of contact for customers, providing support through phone, case management, and follow-up communications to resolve product and workflow-related questions. This role focuses on delivering a positive customer experience by troubleshooting issues, providing guidance, and coordinating with internal teams to drive resolution. This is a remote position with a work-from-home arrangement and established business hours. This role reports to the Manager, Client Support Center.
About the Team
The Client Support Center team provides frontline support to customers across the United States and serves as a key resource for users of athenahealth's products and services. The team partners closely with product, technical, and operational teams to address customer issues and improve the overall customer experience. Team members leverage systems such as Salesforce and internal knowledge resources to track, investigate, and resolve support requests. Through responsive service and collaboration, the team helps customers successfully navigate their daily workflows.
Essential Job Responsibilities
Develop expertise in athenahealth products, workflows, and support processes to assist customers effectively.
Respond to customer inquiries received through inbound phone calls, support cases, and follow-up communications.
Diagnose software, workflow, and system-related issues and provide guidance toward resolution.
Document, track, and manage customer support requests within Salesforce and other designated systems.
Communicate clearly with customers regarding issue status, next steps, and expected timelines.
Collaborate with internal teams to investigate issues and coordinate solutions for customers.
Apply troubleshooting methodologies to identify root causes and resolve customer concerns.
Maintain productivity, quality, and service-level expectations while managing multiple customer interactions.
Utilize AI-enabled tools and technologies, where appropriate, to improve efficiency, problem-solving, and customer support outcomes.
Additional Job Responsibilities
Contribute to knowledge-sharing initiatives and documentation updates.
Identify recurring customer issues and communicate trends to appropriate teams.
Participate in training and development activities to expand product and technical knowledge.
Support testing or validation efforts for new processes, tools, or product enhancements.
Assist with special projects and initiatives that support team objectives.
Provide feedback on opportunities to improve customer support processes and workflows.
Expected Education & Experience
Required Qualifications
High school diploma, GED, or equivalent experience.
3-4 years of professional work experience in a customer-facing, support, operations, or business environment.
Experience managing customer inquiries and resolving issues in a professional setting.
Strong verbal and written communication skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Experience using computer systems, business applications, and technology tools to perform daily work.
Ability to analyze information, troubleshoot problems, and recommend solutions.
Demonstrated commitment to delivering a high-quality customer experience.
Preferred Qualifications
2+ years of call center, help desk, customer support, or related experience.
Experience troubleshooting hardware, software, or technical issues.
Experience using Salesforce or comparable case management/customer relationship management systems.
Familiarity with healthcare technology, software-as-a-service (SaaS) platforms, or customer support operations.
Expected Compensation
$30,000 - $50,000The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevantknowledge and skills, how your qualifications compare to others in similar roles,and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients - powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talentedemployees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborativeworkspaces - some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
https://www.athenahealth.com/careers/equal-opportunity
Get the full story on Breakroom
Sourced by ZipRecruiter
It services
5,001 - 10,000 Employees
Watertown, MA, US
1997
