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Remote Help Desk Analyst Jobs in New York (NOW HIRING)

CannonDesign

Service Desk Analyst

New York, NY · On-site +1

$33.23 - $41.54/hr

You will help administer the technology our designers rely on to develop design solutions for ... HERE'S WHAT YOU'LL DO * Provide end user support for local and remote users. 70% of the ...

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How much do remote help desk analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for remote help desk analyst in New York is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $21.59 and $29.47 per hour, depending on experience, location, and employer.

What is a remote help desk analyst?

A Remote Help Desk Analyst is an IT professional who provides technical support and troubleshooting services to users, typically over the phone, email, or through remote access software. They assist with issues related to computer hardware, software, networks, and other technology systems. Working remotely, they diagnose problems, guide users through solutions, and may escalate complex issues to higher-level support. Their goal is to ensure users can effectively use their technology and minimize downtime. This role is essential for organizations with distributed teams or remote employees.

What are the key skills and qualifications needed to thrive as a remote help desk analyst, and why are they important?

To thrive as a Remote Help Desk Analyst, you need solid troubleshooting abilities, knowledge of operating systems and networks, and typically an associate’s degree in IT or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, remote desktop tools, and certifications such as CompTIA A+ are highly valued. Strong communication, patience, and problem-solving skills help analysts effectively assist users and de-escalate technical frustrations. These competencies ensure quick resolution of technical issues and a positive user experience, which are crucial for organizational productivity and customer satisfaction.

What are some common challenges faced by remote help desk analysts, and how can they overcome them?

Remote Help Desk Analysts often encounter challenges such as troubleshooting complex technical issues without physical access to the user's device, managing high ticket volumes, and maintaining effective communication with users from diverse technical backgrounds. To overcome these obstacles, analysts rely on strong problem-solving skills, remote diagnostic tools, and clear, empathetic communication. Building a knowledge base and collaborating closely with team members through chat or video calls can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Remote Help Desk Analyst vs Remote IT Support Specialist?

AspectRemote Help Desk AnalystRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+
Work EnvironmentHelp desk, support centers, remoteTechnical support, troubleshooting, remote
Industry UsageIT services, tech companies, MSPsIT services, tech companies, MSPs
Common Search IntentCustomer support, troubleshootingTechnical support, system maintenance

The Remote Help Desk Analyst and Remote IT Support Specialist roles share similar certifications and work environments, often working remotely within IT service industries. While both provide technical support, the Help Desk Analyst typically handles initial customer inquiries and basic troubleshooting, whereas the IT Support Specialist may perform more advanced system maintenance and technical tasks. Understanding these distinctions helps job seekers target the right roles based on their skills and career goals.

What are the most commonly searched types of Help Desk Analyst jobs in New York?

The most popular types of Help Desk Analyst jobs in New York are:

What are popular job titles related to Remote Help Desk Analyst jobs in New York?

For Remote Help Desk Analyst jobs in New York, the most frequently searched job titles are:

What job categories do people searching Remote Help Desk Analyst jobs in New York look for?

The top searched job categories for Remote Help Desk Analyst jobs in New York are:

What cities in New York are hiring for Remote Help Desk Analyst jobs?

Cities in New York with the most Remote Help Desk Analyst job openings:

Remote Help Desk Analyst jobs near you
Infographic showing various Remote Help Desk Analyst job openings in New York as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $54,817 per year, or $26.4 per hour.

Service Desk Analyst

CannonDesign

New York, NY • On-site, Remote

$33.23 - $41.54/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Job description

Ennead, a CannonDesign company, is a distinct practice within CannonDesign focused on transformative projects that elevate civic life and strengthen the public realm. Backed by the resources and reach of a global firm, we partner with the world's most prominent institutions on landmark projects at every scale across the globe. If you believe you'd be a strong fit for this role, we encourage you to apply. 

ABOUT THE ROLE
The successful candidate will be responsible for providing first-line technical support to end users, and escalating complex problems as needed. You will help administer the technology our designers rely on to develop design solutions for leading health, education and business organizations. This is an IT generalist position, where you will have to know or learn a little bit of everything that happens within the office relative to IT, source answers from vendors and escalate as required within the IT group.
 
HERE'S WHAT YOU'LL DO
  • Provide end user support for local and remote users. 70% of the responsibilities revolve around level 1, level 2 and level 3 support tickets and troubleshooting.
  • Beyond end support, responsible for application support, configuration and maintenance of architecture and engineering specific applications and act as an application owner between end users, other IT and application vendors. 
  • Monitor Service Desk for tickets, monitor back up system, provide daily reports, file restores.
  • Consults users to determine present and future needs.
  • Identify areas of operation that need upgraded end user equipment.
  • Monitor system performance, provide security measures, troubleshooting, maintenance.
  • Set-up, modify user accounts, regulating, monitoring file access to ensure confidentiality, proper use.
  • Test, evaluate hardware and software to determine efficiency, reliability.
  • Attend vendor training, study journals to keep up with changes in technology.
  • Maintain needed files by adding and deleting files on the network server and back up files to guarantee their safety in the event of network problems.
  • Maintain peripherals such as printers that are connected to the network.
  • Create and modify users and groups in active directory such as logins with user accounts.
  • May add permissions, modify, delete extensions and mail boxes, phone systems.
  • Position may require local travel to other sites.
 
HERE'S WHAT YOU'LL NEED
  • Minimum of 2 years of related IT experience is required.
  • Bachelor's degree in Information Technology or a related field preferred.
  • Microsoft Windows desktop and Server certifications are preferred but not required.
  • Strong communication skills and innovative thinking is essential as is the ability to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
  • Must be a self-starter with the ability to work well independently, manage multiple technology issues and prioritize deadlines.
  • Knowledge of MS Windows 7/10/11 desktop, Microsoft Office, and VMWare vSphere required. ITIL knowledge preferred. 
The hourly range for this position is $33.23 to $41.54. This salary range is the range we believe is the anticipated range of possible base compensation at the timing of the posting. We may ultimately pay more or less than the anticipated salary range for the position. Employees may be eligible for discretionary bonuses. We offer a full benefit package including medical, dental and vision coverage and flexible spending account options and voluntary insurances. We have paid time off, flex-time schedules, remote work options and a 401k plan and employee perk programs. For a general overview of our benefits, please visit our careers page at https://www.cannondesign.com/careers/benefits. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
 

About Ennead, a CannonDesign company 

In 2026, Ennead Architects, recognized as one of the most distinguished firms in the industry, joined CannonDesign. Our firm carries decades of history in civic and cultural architecture, building a body of work that has set the standard for design excellence across generations. That legacy has shaped some of the most significant projects across markets worldwide, earning us recognition from TIME magazine in 2026 as one of the nation's most influential design firms. Ennead is also among the most awarded practices in the profession, with 14 National AIA Honor Awards, the AIANY Medal of Honor and the Smithsonian Institution Cooper Hewitt National Design Award among other honors. 

About working here: 

  • We combine the creative energy of a design studio with the resources and multidisciplinary expertise of a global practice, creating opportunities few firms can match. 
  • We invest in people as intentionally as we invest in design. You'll find room to grow here. 
  • We foster a culture of openness, respect and inclusion where people are empowered to contribute bold ideas. 
  • We value collaboration across disciplines, roles and perspectives, recognizing that our strongest ideas emerge through shared insight, curiosity and trust. 
  • We take pride in the pursuit of excellence, bringing rigor, creativity and care to all aspects of our work. We believe each detail offers an opportunity to elevate the impact of what we create.
 
 
Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.
 
As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.
 
CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm's policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law. It is also CannonDesign's policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.
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About CannonDesign

Sourced by ZipRecruiter

CannonDesign is an acclaimed international design firm situated in New York, NY, US. This innovative company operates within the architecture and design industry, offering compelling design solutions that improve life. With a rich heritage dating back to its founding in 1945, CannonDesign has championed an integrated approach to designing comprehensive, effective, and creative environments. The organization is guided by a potent mission - inspiring transformative responses to the challenges of the 21st century with design's power. Adding to its list of laurels, CannonDesign has been recognized by Fast Company as one of the world’s most innovative architecture firms, indicating its commitment to revolutionize the design landscape.

Industry

Specialized design services

Company size

501 - 1,000 Employees

Headquarters location

New York, NY, US

Year founded

1945

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