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Entry Level Help Desk Support Jobs in New York (NOW HIRING)

SourcePro Search, LLC

Help Desk Support

Newark, NJ · On-site

$21.50 - $29.25/hr

Responsibilities : • Primary responsibility is user support and customer service. Providing technical assistance via e-mail, phone, help desk ticketing system and in-person; • Basic ...

Integrated Resources INC

Help desk Support

Secaucus, NJ · On-site

$20.75 - $28.50/hr

Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively work with 2nd tier groups for these disciplines to identify new problem trends and work through ...

Kith

Help Desk Support Specialist

New York, NY · On-site

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...

Kith

Help Desk Support Specialist

Brooklyn, NY · On-site

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...

Soni Resources

IT Help Desk Support

New York, NY · On-site

$28 - $30/hr

Previous experience in an IT support, help desk, or technical support role preferred * Strong customer service and communication skills * Basic understanding of computer hardware, peripherals, and ...

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ensures that all IT-related issues are resolved ...

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Entry Level Help Desk Support information

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How much do entry level help desk support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level help desk support in New York is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.24 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in New York?

For Entry Level Help Desk Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in New York look for?

The top searched job categories for Entry Level Help Desk Support jobs in New York are:

What cities in New York are hiring for Entry Level Help Desk Support jobs?

Cities in New York with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,433 per year, or $22.8 per hour.

Help Desk Support

SourcePro Search, LLC

Newark, NJ • On-site

$21.50 - $29.25/hr

Full-time

Re-posted 21 days ago

Job description

Job Summary:
SourcePro Search is conducting a search for a motivated Service Desk Analyst for a large law firm to be based in their New Jersey office. The successful candidate will act as the first point of contact for end users seeking problem resolution, providing technical assistance and support across various platforms and technologies.
Responsibilities:
• Primary responsibility is user support and customer service. Providing technical assistance via e-mail, phone, help desk ticketing system and in-person;
• Basic administration of E-Mail, Distribution lists, Active Directory - new hire set ups; Troubleshoot remote user connection issues;
• Create, update and maintain documentation for all staff and firm assets:
• Advise and assist clients with specialized projects;
• Utilize ticketing system to input, gather and analyze information;
• Perform installation and configuration for mobile devices;
• Movement and set up of all IT equipment for scheduled office and employee move, add, changes;
• Manage, support, troubleshoot and repair hardware including printers, Macs, PC's;
• Work with 3rd party vendors;
• Flexibility and adaptability to changing situations;
• Position may require weekend flexibility or working other shifts;
• Required to follow proper escalation procedures.
• Participate in On-Call Rotation
Qualifications:
Required:
• Basic level of familiarity with Windows technologies and virtual desktops
• Professional, personable demeanor
• Relentless dedication to customer service
• Self-motivated and flexible
• Advanced people and communications skills
• Primary responsibility is user support and customer service
• Providing technical assistance via e-mail, phone, help desk ticketing system and in-person
• Basic administration of E-Mail, Distribution lists, Active Directory - new hire set ups
• Troubleshoot remote user connection issues
• Create, update and maintain documentation for all staff and firm assets
• Advise and assist clients with specialized projects
• Utilize ticketing system to input, gather and analyze information
• Perform installation and configuration for mobile devices
• Movement and set up of all IT equipment for scheduled office and employee move, add, changes
• Manage, support, troubleshoot and repair hardware including printers, Macs, PC's
• Work with 3rd party vendors
• Flexibility and adaptability to changing situations
• Position may require weekend flexibility or working other shifts
• Required to follow proper escalation procedures
• Participate in On-Call Rotation
• Experience with several software programs (in particular Windows 10, Office 2016, Office 365, iManage)
• Strong problem-solving skills
• Strong organizational and interpersonal skills
• Strong oral and written communication skills
• Ability to quickly learn new technology and develop computer skills as required to meet user demand
• Ability to work independently while contributing to the team
• Ability to travel periodically to other offices as needed
Company:
SourcePro Search provides direct hire, temporary, temp-to-hire, and executive recruitment and staffing services. Founded in 2019, the company is headquartered in New York, USA, with a team of 2-10 employees. The company is currently Early Stage.

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