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Entry Level Help Desk Support Jobs in New York (NOW HIRING)

New York Cloud Apps

Help Desk Engineer

New York, NY · On-site

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join ... Troubleshooting, support and provide general assistance to senior technical staff. * Setup video ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ · On-site

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Troubleshooting, support and provide general assistance to senior technical staff. * Setup video ...

Solomon Page

Help Desk Analyst

Brooklyn, NY · On-site

$23 - $26/hr

Our client is seeking a Help Desk Analyst to support corporate, retail, and warehouse users across the organization. Reporting to the IT Service Manager, this role will provide technical support ...

GroundWidgets

Software Support Analyst & Help Desk

Paramus, NJ · On-site

$20.75 - $28.25/hr

The Software Support Analyst/Help Desk plays a key role in improving and maintaining the satisfaction of our customers. Customer service, incident management and issue management are the key elements ...

Simplicity Group Holdings

IT Help Desk Technician

Wall, NJ · On-site

$45K - $50K/yr

Infrastructure & Technology Position Title: IT Helpdesk Support Technician Reports to: Director, Infrastructure Essential Job Function: This position is responsible for help desk support, supporting ...

Solaris Health Holdings LLC

Help Desk Technician

Plainview, NY · On-site

$20.25 - $27.50/hr

Respond to end-user phone, email, or chat requests for support. The Technician will perform remote ... Documents incidents using help desk systems or tools. * Escalates problems to appropriate levels or ...

New

Solaris Health Holdings

Help Desk Technician

Plainview, NY · On-site

$20.25 - $27.50/hr

GENERAL SUMMARY The Help Desk Technician will serve as the first point of contact for customers to ... Respond to end-user phone, email, or chat requests for support. The Technician will perform remote ...

New

Gellert Global Group

Help Desk Technician

Elizabeth, NJ · On-site

$55K - $65K/yr

Summary/Objective: Provide prompt and efficient technical support on computer systems and ... Log all help desk interactions * Install/configure computers & printers * Escalate requests to next ...

Gellert Global Group

Help Desk Technician

Elizabeth, NJ · On-site

$55K - $65K/yr

Summary/Objective: Provide prompt and efficient technical support on computer systems and ... Log all help desk interactions * Install/configure computers & printers * Escalate requests to next ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

The role involves providing level 1 and level 2 help desk support to clients, troubleshooting technical problems, and ensuring customer satisfaction. Responsibilities : • Understand and solve ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HACKENSACK, NJ Seeking a Help Desk Technician for our client's Hackensack, New Jersey office. The ... supporting video conferences through Teams and Zoom, maintaining equipment inventory, and ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in New York

Entry Level Help Desk Support information

See New York salary details

$11

$22

$36

How much do entry level help desk support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level help desk support in New York is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.24 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in New York?

For Entry Level Help Desk Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in New York look for?

The top searched job categories for Entry Level Help Desk Support jobs in New York are:

What cities in New York are hiring for Entry Level Help Desk Support jobs?

Cities in New York with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,433 per year, or $22.8 per hour.

Cloud MSP IT Help Desk Support

King Tech Repair

Wood Ridge, NJ • On-site

Full-time

Medical, Retirement, PTO

Re-posted 2 days ago

Job description

Level Up Your IT Career at 360 Networks!
Are you an MSP pro ready to tackle complex IT challenges? At 360 Networks, we’re not just another IT company—we’re a fast-growing, collaborative team where your skills are valued, your ideas make an impact, and your work directly drives client success.
Benefits That Actually Matter:
Healthcare costs are no joke, so we make sure you’re covered. We offer industry-leading medical plans with strong employer contributions, paid time off, professional development opportunities, and more—helping you focus on IT, not your wallet. At 360 Networks, your career growth and well-being are top priorities.
  • Healthcare You Can Count On: We offer Horizon Blue Cross Blue Shield of New Jersey medical coverage with a low $1,500 deductible — real protection that helps keep medical costs down and protects you and your family. 
  • 401(k) You’ll Want to Use: Secure your future with our Fidelity Investments 401(k) plan with up to a 4% employer match — we help you build retirement savings, not just pay your bills.
  • Time Off & Growth Support: Paid time off + professional development assistance means you recharge, level up your skills, and avoid burnout — because great talent thrives when supported. 
Job Requirements:
  • Understand and solve customer technical problems over the phone or in-person as needs warrant.
  • Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
  • Monitor and troubleshoot back up or other regularly scheduled client work.
  • Work within a ticketing system to track and escalate customer problems.
  • Maintain a positive phone demeanor and ensure customer satisfaction.
  • Perform remote maintenance as needed.
  • Other duties as assigned.
  • Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, Entra, Intune, FortiGate and Meraki Firewalls, and others.
  • Spot themes and proactively work to solve them.

Preferred Knowledge and Qualification:
  • Good working knowledge of basic LAN network.
  • Experience with access control.
  • Experience with surveillance cameras.
  • Experience with setup of network switches and routers.
  • Must have your own basic tools.
  • Create and maintain documentation on a consistent basis with multiple different networks.
  • Work as part of a team to support users.
  • Configure basic IT equipment such as IP Cameras, NVR, FortiGate and Meraki Firewalls,, VOIP Phones, Managed Switches, and Access Points.
  • Thorough knowledge of common end-user software: Microsoft, Apple, Adobe, web browsers, email, etc.
  • Experience supporting an environment of Windows and Mac computers.
  • Ability to work with different types of software and applications, troubleshoot IT hardware, and test and fix network wiring.
  • Excellent verbal and written communication skills for communicating with end users and upper management.
  • Must be able to maintain confidentiality.
  • Candidate should feel comfortable in taking initiative and taking direction from colleagues.
  • Preferred Experience in Information and Technology.
  • Preferred Experience in entry level networking and system applications.
  • Preferred Comp TIA A+ Certification and Comp TIA Network + Certification.
  • Must have a valid driver’s license and own vehicle to get around. Gas and tolls and millage is reimbursable.
If you would like to work in a fast-growing firm that will support your learning, then Apply Now!