Desktop Support
Edison, NJ · On-site
$18/hr
This role provides exceptional "White Glove" Level 1 desktop setup and support remotely to Clinicians during both Optum network and device cutovers and Business White Glove one on one support ...
Desktop Support
Edison, NJ · On-site
$18/hr
This role provides exceptional "White Glove" Level 1 desktop setup and support remotely to Clinicians during both Optum network and device cutovers and Business White Glove one on one support ...
Level 1 & Level 2 Field Techs / Desktop Support
Jersey City, NJ · On-site
$21.25 - $27/hr
Scope of Work for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
Level 1 & Level 2 Field Techs / Desktop Support
Jersey City, NJ · On-site
$21.25 - $27/hr
Scope of Work for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
Level 1 & Level 2 Field Techs / Desktop Support
Manhattan, NY · On-site
$22.25 - $28.50/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
Level 1 & Level 2 Field Techs / Desktop Support
Manhattan, NY · On-site
$22.25 - $28.50/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
Level 1 & Level 2 Field Techs / Desktop Support
New York, NY · On-site
$25/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
Level 1 & Level 2 Field Techs / Desktop Support
New York, NY · On-site
$25/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
Level 1 & Level 2 Field Techs / Desktop Support
Manhattan, NY · On-site
$25/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
Quick apply
Level 1 & Level 2 Field Techs / Desktop Support
Manhattan, NY · On-site
$25/hr
SCOPE OF WORK for Level 2 Desktop Technician • Install all the equipment that has been staged by the Level 1 Team. • Work will have to be documented for what equipment was successfully installed ...
Desktop Technician Level 1/2
Manhattan, NY · On-site
$22.25 - $28.25/hr
Provide Level 1 / 2 Desktop support services associated with supporting the Nomura for the following: • Provide support and instructions on using laptops, docking stations and provide support when ...
Desktop Technician Level 1/2
Manhattan, NY · On-site
$22.25 - $28.25/hr
Provide Level 1 / 2 Desktop support services associated with supporting the Nomura for the following: • Provide support and instructions on using laptops, docking stations and provide support when ...
Desktop Support - Level 1 Technician (MAC-D)
Manhattan, NY · On-site
$18 - $21/hr
Desktop Support - Level 1 Technician (MAC-D) (Move, Add, Change amp; Decommission) American Info Systems LLC is currently recruiting ON-CALL technicians and entry-level trainees to assist with Level ...
Desktop Support - Level 1 Technician (MAC-D)
Manhattan, NY · On-site
$18 - $21/hr
Desktop Support - Level 1 Technician (MAC-D) (Move, Add, Change amp; Decommission) American Info Systems LLC is currently recruiting ON-CALL technicians and entry-level trainees to assist with Level ...
Desktop Support Technician
$21 - $26.75/hr
... for Level 1 team escalation and mentoring What We're Looking For: 3-5 years of desktop support experience (Level 2 preferred) Strong knowledge of Windows, Mac, and Office 365 Experience with ...
Desktop Support Technician
$21 - $26.75/hr
... for Level 1 team escalation and mentoring What We're Looking For: 3-5 years of desktop support experience (Level 2 preferred) Strong knowledge of Windows, Mac, and Office 365 Experience with ...
Our client is seeking an IT Desktop Support Technician (Level 1) to join their team for a summer intern project . This role offers hands-on experience supporting an enterprise-level IT environment ...
Our client is seeking an IT Desktop Support Technician (Level 1) to join their team for a summer intern project . This role offers hands-on experience supporting an enterprise-level IT environment ...
Desktop Support Technician
Clark, NJ · On-site
$21 - $26.75/hr
Act as a go-to person for Level 1 team escalation and mentoring What We're Looking For: * 3-5 years of desktop support experience (Level 2 preferred) * Strong knowledge of Windows, Mac, and Office ...
New
Desktop Support Technician
Clark, NJ · On-site
$21 - $26.75/hr
Act as a go-to person for Level 1 team escalation and mentoring What We're Looking For: * 3-5 years of desktop support experience (Level 2 preferred) * Strong knowledge of Windows, Mac, and Office ...
New
Temporary IT Desktop Administrator
$45 - $55/hr
Provide Level 1 desktop and technical support for end users across hardware, software, and connectivity issues * Troubleshoot issues related to laptops, printers, phones, and mobile devices * Monitor ...
Quick apply
Temporary IT Desktop Administrator
$45 - $55/hr
Provide Level 1 desktop and technical support for end users across hardware, software, and connectivity issues * Troubleshoot issues related to laptops, printers, phones, and mobile devices * Monitor ...
Desktop Technician Level 1
Passaic, NJ · On-site
$28.57/hr
Desktop Technician Level 1 Founded in 2007, DTI (Diversified Technology, Inc.) is a successful ... We focus on providing delivery, staffing, and supported services such as enterprise integration ...
Desktop Technician Level 1
Passaic, NJ · On-site
$28.57/hr
Desktop Technician Level 1 Founded in 2007, DTI (Diversified Technology, Inc.) is a successful ... We focus on providing delivery, staffing, and supported services such as enterprise integration ...
Desktop Technician Level 1
Manhattan, NY · On-site
$28.57/hr
Desktop Technician Level 1 Founded in 2007, DTI (Diversified Technology, Inc.) is a successful ... We focus on providing delivery, staffing, and supported services such as enterprise integration ...
Desktop Technician Level 1
Manhattan, NY · On-site
$28.57/hr
Desktop Technician Level 1 Founded in 2007, DTI (Diversified Technology, Inc.) is a successful ... We focus on providing delivery, staffing, and supported services such as enterprise integration ...
Desktop Support Analyst
Clark, NJ · On-site
$23.75 - $31.75/hr
You will also act as an escalation point for Level 1 support and ensure all incidents are handled ... laptops, desktops, mobile devices (iOS/Android), Cisco IP phone handsets, and MS Teams Room ...
Desktop Support Analyst
Clark, NJ · On-site
$23.75 - $31.75/hr
You will also act as an escalation point for Level 1 support and ensure all incidents are handled ... laptops, desktops, mobile devices (iOS/Android), Cisco IP phone handsets, and MS Teams Room ...
Desktop Support Engineer
Montvale, NJ · On-site
$30 - $35/hr
Desktop Support Engineer Location: Montvale, NJ Job Type: Contract Rate: $30-$35/hr This role is ... The Technician receives requests and incidents escalated from Level 1 that requires deeper ...
Desktop Support Engineer
Montvale, NJ · On-site
$30 - $35/hr
Desktop Support Engineer Location: Montvale, NJ Job Type: Contract Rate: $30-$35/hr This role is ... The Technician receives requests and incidents escalated from Level 1 that requires deeper ...
Desktop Support Analyst
Clark, NJ · On-site
$24 - $32.25/hr
Job Title - Level 2 Desktop Support Analyst Location - Clark, NJ Duration -12+ Months Schedule: Monday - Friday, 8:00 AM - 5:00 PM (1-hour lunch) About Us: At Cogent Infotech, we believe in creating ...
New
Desktop Support Analyst
Clark, NJ · On-site
$24 - $32.25/hr
Job Title - Level 2 Desktop Support Analyst Location - Clark, NJ Duration -12+ Months Schedule: Monday - Friday, 8:00 AM - 5:00 PM (1-hour lunch) About Us: At Cogent Infotech, we believe in creating ...
New
Desktop Support Technician
Manhattan, NY · On-site
$22.25 - $28.50/hr
The Desktop Support Technician will serve as front-line, level 1, IT support for the NYCHHC enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service ...
Desktop Support Technician
Manhattan, NY · On-site
$22.25 - $28.50/hr
The Desktop Support Technician will serve as front-line, level 1, IT support for the NYCHHC enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service ...
Desktop Support Technician
Hawthorne, NY · On-site
$53.04K/yr
Desktop Support Technician The Desktop Support Technician will be responsible for installing and ... Level 1 helpdesk support - answer phones, create tickets, user password support, basic verbal ...
Desktop Support Technician
Hawthorne, NY · On-site
$53.04K/yr
Desktop Support Technician The Desktop Support Technician will be responsible for installing and ... Level 1 helpdesk support - answer phones, create tickets, user password support, basic verbal ...
Desktop Support Analyst
White Plains, NY · On-site
$25 - $35/hr
Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with ... Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices)
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Desktop Support Analyst
White Plains, NY · On-site
$25 - $35/hr
Desktop Support Analyst Location: White Plains, NY 10601 Duration: 12+ Months Kindly help me with ... Support Help Desk in a Level 2 capacity (hardware, software, printer equipment, mobile devices)
Desktop Support Engineer
Manhattan, NY · On-site
You'll work on complex workstation issues, handle VIP-level support, and help standardize and secure client environments. You'll have the opportunity to work alongside our Desktop Support team lead ...
Desktop Support Engineer
Manhattan, NY · On-site
You'll work on complex workstation issues, handle VIP-level support, and help standardize and secure client environments. You'll have the opportunity to work alongside our Desktop Support team lead ...
Level 1 Desktop Support information
See New York salary details
$11.05 - $14.58
4% of jobs
$14.58 - $18.12
1% of jobs
$18.12 - $21.66
12% of jobs
$22.87 is the 25th percentile. Wages below this are outliers.
$21.66 - $25.20
23% of jobs
The median wage is $26.88 / hr.
$25.20 - $28.74
20% of jobs
$28.74 - $32.28
14% of jobs
$32.50 is the 75th percentile. Wages above this are outliers.
$32.28 - $35.81
9% of jobs
$35.81 - $39.35
5% of jobs
$39.35 - $42.89
5% of jobs
$42.89 - $46.43
4% of jobs
$46.43 - $49.97
2% of jobs
$11
$29
$49
How much do level 1 desktop support jobs pay per hour?
As of May 28, 2026, the average hourly pay for level 1 desktop support in New York is $29.53, according to ZipRecruiter salary data. Most workers in this role earn between $22.60 and $33.65 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Level 1 Desktop Support technician, and why are they important?
To thrive as a Level 1 Desktop Support technician, you need a solid understanding of computer hardware, operating systems, and basic networking, often supported by a relevant certification like CompTIA A+ or equivalent coursework. Familiarity with ticketing systems, remote desktop tools, and common office software is essential for troubleshooting and resolving user issues. Strong communication, patience, and problem-solving skills help you deliver effective support and build trust with users. These abilities are crucial for quickly diagnosing issues, minimizing downtime, and ensuring a positive user experience.
What are some common challenges faced by Level 1 Desktop Support professionals, and how can they be addressed?
Level 1 Desktop Support professionals often encounter challenges such as handling a high volume of support tickets, addressing users with varying technical skill levels, and troubleshooting diverse hardware and software issues remotely. Effective time management and clear communication are key to managing these demands. Building a strong foundational knowledge base and following clear escalation protocols can help resolve issues efficiently and provide a positive experience for both users and the support team.
What are Level 1 Desktop Support professionals?
Level 1 Desktop Support professionals are entry-level IT staff responsible for providing initial technical assistance to end-users. They handle basic troubleshooting for hardware, software, and network issues, and resolve common problems such as password resets, printer setup, and software installations. If an issue is too complex, they escalate it to higher-level support teams. Their role is crucial for maintaining productivity and ensuring smooth technology operations within an organization.
What is the difference between Level 1 Desktop Support vs Help Desk Technician?
| Aspect | Level 1 Desktop Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST) | CompTIA A+, HDI Support Center Analyst (HDI-SCA) |
| Work Environment | On-site, end-user support, troubleshooting hardware/software issues | Help desk, remote or on-site support, customer service focus |
| Employer & Industry Usage | IT departments in various industries, retail, healthcare | IT service providers, corporate IT support, government agencies |
Both roles involve troubleshooting hardware and software issues, often requiring similar certifications. However, Level 1 Desktop Support typically focuses on on-site technical support for hardware and software problems, while Help Desk Technicians often handle remote support and customer service inquiries. Understanding these differences can help job seekers identify the right role based on their skills and career goals.
What are popular job titles related to Level 1 Desktop Support jobs in New York? For Level 1 Desktop Support jobs in New York, the most frequently searched job titles are:
What job categories do people searching Level 1 Desktop Support jobs in New York look for? The top searched job categories for Level 1 Desktop Support jobs in New York are:
$18/hr
Other
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Job description
Title:Desktop Support
Duration: Long Term Contract
Location: Remote
Rate Range: $18/hr. - $15/hr.
Interview mode: Telephonic/Video Conference
Joining: ASAP
This is the description.
We are looking for a positive and eager IT Integration Desktop Engineer who can be inserted within an already dynamic team and thrive. This role provides exceptional "White Glove" Level 1 desktop setup and support remotely to Clinicians during both Optum network and device cutovers and Business White Glove one on one support sessions.
Essential Functions: Build, configure, and ship new integration devices. Process returns, update Asset Management records, and arrange for shipping of returns. Communicate with end users and provide technical support. Troubleshoot issues related to software, desktops, laptops, and network connectivity. Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Duration: Long Term Contract
Location: Remote
Rate Range: $18/hr. - $15/hr.
Interview mode: Telephonic/Video Conference
Joining: ASAP
This is the description.
We are looking for a positive and eager IT Integration Desktop Engineer who can be inserted within an already dynamic team and thrive. This role provides exceptional "White Glove" Level 1 desktop setup and support remotely to Clinicians during both Optum network and device cutovers and Business White Glove one on one support sessions.
Essential Functions: Build, configure, and ship new integration devices. Process returns, update Asset Management records, and arrange for shipping of returns. Communicate with end users and provide technical support. Troubleshoot issues related to software, desktops, laptops, and network connectivity. Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
About Diverse Lynx
Sourced by ZipRecruiter
Diverse Lynx, based in Princeton, NJ, US, is a reputable company in the Information Technology sector. The firm, as reflected through its website diverselynx.com, specializes in delivering comprehensive IT solutions. These solutions range from IT consulting to robust digital transformation strategies, IT staffing, and full-time placements services. The company was established in 2008, and it prides itself on providing simplified, efficient technology solutions designed to meet the unique needs of each client.
Industry
It services
Company size
51 - 200 Employees
Headquarters location
Princeton, NJ, US
Year founded
2002