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Entry Level Help Desk Support Jobs in New York (NOW HIRING)

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Contract (6+ Months) The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ensures that all IT-related issues are resolved ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ · On-site

$40 - $50/hr

Help Desk Support: * Provide Level 1 and Level 2 support for Credit Union employees via phone, email, and ticketing system. * Troubleshoot and resolve issues related to Windows-based systems ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ · On-site

$40 - $50/hr

Help Desk Support: * Provide Level 1 and Level 2 support for Credit Union employees via phone, email, and ticketing system. * Troubleshoot and resolve issues related to Windows-based systems ...

Cayuse Holdings

Help Desk Field Technician

Edison, NJ

$40 - $50/hr

Help Desk Support: * Provide Level 1 and Level 2 support for Credit Union employees via phone, email, and ticketing system. * Troubleshoot and resolve issues related to Windows-based systems ...

Forhyre

Helpdesk Specialist

New York, NY

Proven working experience in providing help desk support * Proficiency in English * Working knowledge of help desk software, databases and remote control * Strong client-facing and communication ...

TileBar

IT Help Desk - Showrooms

New York, NY · On-site

$80K - $90K/yr

This is not an entry-level position. You bring at least five years of hands-on support experience ... General Help Desk Support • Provide Level 2 support to TileBar team members across corporate and ...

tilebar11

IT Help Desk - Showrooms

New York, NY

This is not an entry-level position. You bring at least five years of hands-on support experience ... General Help Desk Support • Provide Level 2 support to TileBar team members across corporate and ...

TEKsystems

Help Desk Analyst

Harrison, NY

$28 - $32/hr

Description This specific apps support position is looking for someone who comes from an IT ... Skills Application support, Help desk, Customer service Top Skills Details Application support,Help ...

TEKsystems

Help Desk Analyst

Harrison, NY

$28 - $32/hr

Description This specific apps support position is looking for someone who comes from an IT ... Skills Application support, Help desk, Customer service Top Skills Details Application support,Help ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

... level 2 help desk support to expanding client base. We're growing by double digits, offer ... You'll be part of a team that supports each other and works together to ensure customer ...

Care Network

Help Desk Technician

Valley Stream, NY · On-site

$21 - $28.25/hr

We are looking for a competent full time Helpdesk technician to provide support both remotely and ... Ability to document technical issues and resolution of tickets via help desk ticketing system.

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in New York

Entry Level Help Desk Support information

See New York salary details

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How much do entry level help desk support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for entry level help desk support in New York is $22.80, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.24 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in New York?

For Entry Level Help Desk Support jobs in New York, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in New York look for?

The top searched job categories for Entry Level Help Desk Support jobs in New York are:

What cities in New York are hiring for Entry Level Help Desk Support jobs?

Cities in New York with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,433 per year, or $22.8 per hour.

Help Desk Agent

Noblesoft Technologies

Melville, NY • On-site

$17.50 - $22.25/hr

Contractor

Re-posted 28 days ago

Job description

Job Title:  Help Desk Agent

Location: Melville, NY 11747

Mode : Contract (6+ Months)

 

The L2 IT Help Desk Support role is responsible for providing advanced technical support to client workers. This position ensures that all IT-related issues are resolved efficiently, enabling field personnel to perform their duties without interruption. The role requires a strong understanding of field applications (EX: Salesforce, Lemur, AVLS, OMW, etc) and devices (Ex: Truck mounted Toughbooks, IOS devices, Modems, Drivecams), excellent problem-solving skills, and the ability to communicate effectively with non-technical staff.

Key Accountabilities

  • Technical Support: Provide phone-based support for IT issues related to hardware, software, and network connectivity for field workers.
  • Troubleshooting: Diagnose and resolve technical issues, escalating issues to other support teams when necessary.
  • Documentation: Maintain accurate records of support requests and resolutions in the IT service management system (Currently Service Now).
  • Training: Assist in training field workers on new technologies and IT systems to enhance their operational efficiency.
  • Collaboration: Work closely with IT teams and field operations to ensure seamless integration of technology in daily operations.

Knowledge, Experience & Technical Know-How

  • Education: Associate's degree in Information Technology or related field; Bachelor's degree preferred.
  • Experience: Minimum of 2 years of experience in IT support, preferably in a utility or field service environment.
  • Technical Skills: Proficiency in troubleshooting Windows, IOS operating systems, and Enterprise software applications.
  • Communication Skills: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.

Qualifications

  • Certifications: Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified Support Professional (ACSP)) are a plus.
  • Problem-Solving: Demonstrated ability to analyze problems and develop effective solutions.
  • Customer Service: Strong customer service orientation with a focus on user satisfaction.