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Manager Help Desk Analyst Jobs in Oklahoma (NOW HIRING)

Help Desk/Desktop Support Analyst

Ponca City, OK · On-site

$16 - $22/hr

Manage help desk tickets and document support activity * Assist with employee onboarding, including equipment setup and user access * Escalate more complex issues to senior IT staff Qualifications ...

New

HELP DESK I

Tulsa, OK · On-site

$18.25 - $24.75/hr

POSITION SUMMARY The Help Desk I works within the IT team to provide responsive firm-wide support ... Engage in root-cause analysis (problem management) to identify and correct the source of technology ...

Help Desk

Wyandotte, OK · On-site

$17.69/hr

... management principles. 3. To take ownership of user problems and be proactive when dealing with ... Must be able to communicate effectively with team members Previous Helpdesk (telephone support ...

Help Desk

Wyandotte, OK · On-site

$17.69/hr

... management principles. 3. To take ownership of user problems and be proactive when dealing with ... Must be able to communicate effectively with team members Previous Helpdesk (telephone support ...

Help Desk Technician

Harrah, OK · On-site

$19.25 - $26/hr

... IT Manager; follow up to advise staff of progress on unresolved problems. * Maintain proper ... Able to analyze needs and product requirements to create a workable design solution. * Deal ...

Help Desk Technician

Harrah, OK · On-site

$19.25 - $26/hr

... IT Manager; follow up to advise staff of progress on unresolved problems. * Maintain proper ... Able to analyze needs and product requirements to create a workable design solution. * Deal ...

Tier 1 Help Desk

Stillwater, OK · On-site

$20 - $24/hr

Familiarity with Active Directory user management. * Strong troubleshooting and problem-solving ... Insight Global is seeking a Tier 1 Help Desk Technicians to support IT operations. These ...

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance ... Ability to manage multiple priorities, document work clearly, and stay organized in a high-demand ...

Respond to help desk tickets, phone calls, emails, and walk-up support requests * Reset passwords and manage user accounts through Active Directory or similar tools * Configure, image, deploy, and ...

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Manager Help Desk Analyst information

What does a manager help desk analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are the most commonly searched types of Help Desk Analyst jobs in Oklahoma?

The most popular types of Help Desk Analyst jobs in Oklahoma are:

What cities in Oklahoma are hiring for Manager Help Desk Analyst jobs?

Cities in Oklahoma with the most Manager Help Desk Analyst job openings:

Help Desk/Desktop Support Analyst

Robert Half

Ponca City, OK • On-site

$16 - $22/hr

Full-time

Posted yesterday

New


Job description

A large Texas based company oil company is searching for an IT Help Desk Technician to provide on-site first and second level technical support in Ponca City, Oklahoma. This position supports day-to-day technology needs by resolving user issues, preparing equipment, and ensuring reliable access to essential systems and tools. This role will handle hardware, software, printer, network, and account-access issues while delivering strong customer service to end users. This in-house role will provide outstanding benefits and growth opportunities!


Responsibilities:

• Provide first-level support for computers, laptops, mobile devices, printers, and basic network issues

• Troubleshoot hardware, software, Microsoft 365, login, and account-access problems

• Set up and deploy computers, peripherals, and mobile devices

• Manage help desk tickets and document support activity

• Assist with employee onboarding, including equipment setup and user access

• Escalate more complex issues to senior IT staff

Qualifications:

• 2 + years of help desk or desktop support experience

• Experience with Windows, Microsoft 365, printers, and account troubleshooting

• Familiarity with ticketing systems and basic IT support processes

• Strong communication, customer service, and problem-solving skills


Robert Half logo

About Robert Half

Sourced by ZipRecruiter

Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

San Ramon, CA, US

Year founded

1948