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Manager Help Desk Analyst Jobs in Tulsa, OK (NOW HIRING)

McAfee & Taft

HELP DESK I

Tulsa, OK · On-site

$18.25 - $24.75/hr

POSITION SUMMARY The Help Desk I works within the IT team to provide responsive firm-wide support ... Engage in root-cause analysis (problem management) to identify and correct the source of technology ...

Revel Staffing

IT Manager

Tulsa, OK

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Revel Staffing

IT Manager

Tulsa, OK

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Senior Star

Helpdesk Support Specialist II

Tulsa, OK · On-site

Familiarity with help desk ticketing systems and ITSM processes for managing and documenting escalated tickets * Ability to interact professionally with staff at all levels and across all community ...

Sherwood Companies

IT Helpdesk Manager

Tulsa, OK

Own daily service desk operations and standards, including workload distribution, staffing coverage ... Experience developing service processes, managing ticket queues and escalations, analyzing metrics ...

Sherwood Companies

IT Helpdesk Manager

Tulsa, OK · On-site

Own daily service desk operations and standards, including workload distribution, staffing coverage ... Experience developing service processes, managing ticket queues and escalations, analyzing metrics ...

System One

Technical Support Analyst II

Tulsa, OK · Remote

Troubleshoot and resolve escalated tickets from Help Desk I staff. * Assist with installation ... Support user account management, permissions, and access controls. * Perform routine maintenance ...

Battle Creek Church

IT Generalist

Broken Arrow, OK · On-site

This role supports day-to-day IT operations, including device setup, issue resolution, and managing Help Desk tickets. Your Day-to-Day Every day looks different, but here's a snapshot of what you'll ...

MIRATECH Corporation

Senior Systems Administrator

Tulsa, OK · On-site

$75K - $102K/yr

... help desk. The role acts as the resolver of last resort across US sites, partners with global IT ... Ability to manage multiple priorities in a fast-paced environment, owning complex incidents end-to ...

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Manager Help Desk Analyst information

See Tulsa, OK salary details

$13

$22

$32

How much do manager help desk analyst jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for manager help desk analyst in Tulsa, OK is $22.00, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $24.57 per hour, depending on experience, location, and employer.

What does a manager help desk analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are the most commonly searched types of Help Desk Analyst jobs in Tulsa, OK?

The most popular types of Help Desk Analyst jobs in Tulsa, OK are:

What cities near Tulsa, OK are hiring for Manager Help Desk Analyst jobs?

Cities near Tulsa, OK with the most Manager Help Desk Analyst job openings:

Manager Help Desk Analyst jobs near you

Information Technology - Help Desk Analyst 130-1014

CommunityCare

Tulsa, OK • On-site

Full-time

Posted 19 days ago

Job description

JOB SUMMARY:
Responsible for maintaining and supporting the Help Desk and new systems including network installations, personal computers support and maintenance, and infrastructure development.
KEY RESPONSIBILITIES:
  • Maintain help desk.
  • Perform network administration including the installation and configuration of new personal computers.
  • Research new technologies and developmental tools and recommend their implementation.
  • Provide support to users in the resolution of software and hardware problems, including the development of training materials and conduct user training.
  • Install and maintain electronic information processing equipment.
  • Evaluate hardware and software alternatives available to users and recommend appropriate choices.
  • Requires physically lifting and moving equipment short distances.
  • Required to be on call as needed.
  • May be contacted by phone, and/or email. May receive up to 3-4 calls a week.
  • Perform other job-related duties as assigned.

QUALIFICATIONS:
  • Knowledge of LAN/WAN networking systems and concepts.
  • Proficient in Microsoft software.
  • Knowledgeable with WAN connectivity.
  • Excellent hardware and software troubleshooting skills.
  • Successful completion of Health Care Sanctions background check.
  • Excellent problem solving and organization skills.
  • Ability to communicate technical information to users in concise understandable terms.
  • Must be able to maintain and preserve information of a highly confidential nature.
  • Ability to work as a team member in a high paced environment.
  • Possess strong oral and written skills.

EDUCATION/EXPERIENCE:
  • Associates degree in Computer Science or Engineering discipline OR equivalent course work at a technical school or similar.
  • A+ Certification.
  • Minimum 2 years related systems experience preferred.
  • N+ Certification.

CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin

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