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Manager Help Desk Analyst Jobs (NOW HIRING)

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

Description As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve ...

Intermax Networks

Help Desk Analyst

Coeur D Alene, ID · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware ...

Mindlance

Help Desk Analyst

Richmond, VA · On-site

$20 - $27.50/hr

Mindlance is a company seeking a Help Desk Analyst to provide support for the migration of ... Management. • Speak with end-users to resolve their issues quickly and determine a root cause ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To ... Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Robert Half

Help Desk Analyst

Kalamazoo, MI · On-site

$18 - $22/hr

We are looking for an entry-level Help Desk Analyst to join an education-focused organization in Kalamazoo, Michigan on a Contract basis. This opportunity is ideal for someone with foundational ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

## Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

Stefanini

Help Desk Analyst

Dover, DE · On-site

$16.25 - $22.25/hr

Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid) For quick Apply, please reach out ... Responsible for the execution of DTI Service Desk contact, problem, incident and request management ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA

$20.25 - $27.75/hr

Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

FutureSoft Consulting Inc

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

## Job Summary We are seeking a reliable and customer-focused Tier 1 Help Desk Analyst to provide phone-based technical support to end users. This role is ideal for someone with strong communication ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Manage and prioritize central ticketing queue to ensure timely resolution of issues * Perform ...

SI Solutions, LLC

Help Desk Analyst

Huntersville, NC · On-site

$19.25 - $26.25/hr

The Help Desk Analyst is the first point of contact for employees requiring technical assistance ... Manage support requests using the company's Service Desk ticketing system * Resolves issues ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Tier 1 Help Desk Analyst Location: On-site in Arlington, VA Department: Program Support Reports To ... Management FLSA Status: Full Time/Non-exempt Apavo is at the forefront of cybersecurity, providing ...

Robert Half

Help Desk Analyst

Vista, CA · On-site

$28.50 - $33/hr

We are looking for a Help Desk Analyst to support end users in Vista, California through hands-on technical troubleshooting and responsive day-to-day assistance. This Long-term Contract position is ...

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Manager Help Desk Analyst information

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How much do manager help desk analyst jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for manager help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are some common challenges faced by a Manager Help Desk Analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level consulting, specialized medical or legal professionals, executive roles, or skilled trades such as commercial pilots or project managers with significant experience. These positions often require advanced skills, certifications, or extensive experience, and may involve freelance or contract work with high hourly rates or project-based payments.

How much do help desk analysts make in the US?

Help Desk Analysts in the US typically earn a median annual salary of around $45,000 to $55,000, with entry-level positions starting lower and experienced analysts earning more. Salaries can vary based on location, certifications, and technical skills such as familiarity with ticketing systems and remote support tools.

What are the key skills and qualifications needed to thrive as a Manager Help Desk Analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

Are help desk jobs still in demand?

Help desk analyst roles remain in demand as organizations continue to prioritize IT support and customer service. These jobs often require technical skills, certifications, and familiarity with ticketing systems, and they are expected to grow with ongoing technology adoption across industries.

Is AI replacing IT's help desk?

AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, allowing Help Desk Analysts to focus on more complex issues. However, AI tools complement rather than replace human support, and the role of a Help Desk Analyst involves critical thinking, customer service, and technical expertise that AI cannot fully replicate.

What does a Manager Help Desk Analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.
More about Manager Help Desk Analyst jobs
What cities are hiring for Manager Help Desk Analyst jobs? Cities with the most Manager Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Manager Help Desk Analyst jobs? States with the most job openings for Manager Help Desk Analyst jobs include:
What job categories do people searching Manager Help Desk Analyst jobs look for? The top searched job categories for Manager Help Desk Analyst jobs are:
Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 68% Full Time, 28% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Analyst

Help Desk Analyst

Intermax Networks

Coeur D Alene, ID • On-site

$20 - $27.25/hr

Other

Posted yesterday

Job description

Description

 As a Help Desk Analyst, you will provide Tier 1 and Tier 2 technical support to end-users and clients across our ISP and MSP services. You'll troubleshoot connectivity issues, resolve hardware/software problems, and escalate complex issues to senior engineers. This role requires strong communication skills, technical aptitude, a willingness to learn, and a customer-first mindset. 

Requirements

-Respond to inbound support requests via phone, email, and Salesforce ticketing system.

-Diagnose and resolve issues related to:

     -Internet connectivity (fiber or wireless)

     -Network hardware (wireless access points, switches, firewalls/routers)

     -Windows, Microsoft Office 365, and common business applications

     -VoIP systems and remote access tools

-Escalate unresolved issues to Tier 2/3 or Systems Engineers as needed.

-Document all support interactions and resolutions in the ticketing system.

-Monitor system alerts and proactively address potential issues.

-Assist with onboarding/offboarding of MSP clients (user accounts, permissions, devices).

-Provide excellent customer service and maintain a high level of client satisfaction.

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