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Manager Help Desk Analyst Jobs (NOW HIRING)

Robert Half

Help Desk Analyst

Vista, CA · On-site

$28.50 - $33/hr

We are looking for a Help Desk Analyst to support end users in Vista, California through hands-on technical troubleshooting and responsive day-to-day assistance. This Long-term Contract position is ...

New

Scipi Companies

Help Desk Analyst II

Saint Cloud, MN

$29 - $35/hr

Job Title: Help Desk Analyst II Are you looking to take your IT career to the next level and ... Familiarity with ITIL practices or formal service management frameworks * A foundational ...

Stefanini

Help Desk Analyst

Dover, DE · On-site

$16.25 - $22.25/hr

Stefanini is looking for Help Desk Analyst in Dover, DE (Hybrid) For quick Apply, please reach out ... Responsible for the execution of DTI Service Desk contact, problem, incident and request management ...

Dohrn

Help Desk Analyst

Rock Island, IL

$22/hr

Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island, IL. Hours are Monday-Friday, 8:00am-5:00pm Pay is $22/Hour & up, based on experience Benefits: Health ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... Manage expectations at all levels: customers/end users, executive sponsors. * Ensure quality ...

Dohrn

Help Desk Analyst

Rock Island, IL · On-site

$22/hr

Dohrn is currently seeking a Full Time Help Desk Analyst at our corporate office in Rock Island, IL. Hours are Monday-Friday, 8:00am-5:00pm Pay is $22/Hour & up, based on experience Benefits: Health ...

Kravet, Inc.

Help Desk Analyst

Woodbury, NY · On-site

$60K - $65K/yr

The Help Desk Analyst is a critical member of the IT department, serving as the primary point of ... Support Desk Operations: Manage the IT ticketing system, providing timely, tier 1 and tier 2 ...

Stand Out for Good, Inc

Help Desk Analyst

Knoxville, TN

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Manage and prioritize central ticketing queue to ensure timely resolution of issues * Perform ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

CEDC - Help Desk Analyst Location: Harrisburg PA Duration: Long Term Description: Training required ... Manage expectations at all levels: customers/end users, executive sponsors. * Ensure quality ...

Robert Half

Help Desk Analyst

Los Angeles, CA · On-site

$22.80 - $26.40/hr

We are looking for a Help Desk Analyst to support end users across a mission-driven non-profit ... Manage incoming service requests in a ticketing platform, prioritize daily support needs, and ...

New

Stand Out For Good

Help Desk Analyst

Knoxville, TN · On-site

$19.50 - $26.75/hr

The Role The Help Desk Analyst is the primary point of contact for technical and operational ... Manage and prioritize central ticketing queue to ensure timely resolution of issues * Perform ...

STI

Help Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Help Desk Analyst Location: Columbus, Ohio Duration: Long Term Description : * HDA1 to help IT ... Could work independently and as part of a team, the ability to manage time and resources to meet ...

STI

Help Desk Analyst

Salem, OR · On-site

$20.50 - $28.25/hr

Help Desk Analyst I Location: Salem , Oregon 97301 Duration: Long Term * Provides level 1 and ... manages workload and shares anticipated resolution timelines when additional work is required to ...

Soni Resources

Help Desk Analyst

Berwyn, PA · On-site

$19.75 - $26.75/hr

We are hiring two Help Desk Analysts-one in Philadelphia and one in King of Prussia -to join our ... Familiarity with Entra ID (Azure AD), including user group administration and password management.

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Manager Help Desk Analyst information

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How much do manager help desk analyst jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for manager help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Manager Help Desk Analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What are some common challenges faced by a Manager Help Desk Analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What does a Manager Help Desk Analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

More about Manager Help Desk Analyst jobs
What cities are hiring for Manager Help Desk Analyst jobs? Cities with the most Manager Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Manager Help Desk Analyst jobs? States with the most job openings for Manager Help Desk Analyst jobs include:
What job categories do people searching Manager Help Desk Analyst jobs look for? The top searched job categories for Manager Help Desk Analyst jobs are:
Manager Help Desk Analyst jobs near you
Infographic showing various Manager Help Desk Analyst job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Help Desk Analyst

Help Desk Analyst

Nelson Mullins Riley & Scarborough, LLP

Columbia, SC • On-site

$19 - $26/hr

Full-time

Posted 7 days ago

Job description

Overview
Nelson Mullins is seeking a Help Desk Analyst to provide basic to advanced technical support to Firm personnel. This role is responsible for communicating effectively with users, partnering with internal teams, diagnosing issues, and troubleshooting and resolving a wide range of computer, software, and system-related problems. The ideal candidate is customer-focused, detail-oriented, and comfortable handling both routine requests and more complex technical challenges in a fast-paced environment. Hybrid or Remote options available for the right candidate.
**No agencies please.**
A Day in the Life
This position serves as the primary point of contact for Firm personnel, providing timely and professional technical support via phone, email, and in person when available. The role is responsible for independently researching, diagnosing, troubleshooting, and resolving a broad range of hardware, software, and application-related issues, with appropriate escalation as needed, while providing day-to-day support for Microsoft Windows, Microsoft 365 applications (including Outlook and Word), and Firm-approved legal and business software. Responsibilities include accurately logging, tracking, and managing all Help Desk requests in ServiceNow to ensure proper documentation and timely resolution, maintaining clear and consistent communication with users throughout the lifecycle of each request, and setting expectations and providing status updates. The position also serves as a liaison between Firm personnel and internal IT teams or external vendors to coordinate resolution of more complex technical issues, performs basic maintenance and problem management for Firm-issued desktops and laptops, troubleshoots recurring issues, and assists with application-related projects such as testing, rollouts, and user support initiatives. The individual must adhere to Firm policies, technology standards, and applicable laws and regulations, particularly when handling sensitive or confidential information. Occasional travel of up to 10% may be required to support Firm technology needs, and participation in a weekend on-call rotation is expected within the first year of employment.
We Know You
The ideal candidate will have at least one year of experience in a help desk, service desk, or desktop support role, preferably within a law firm or legal department, and possess hands-on experience supporting Microsoft 365 applications and Windows 11 in an enterprise environment. The role requires experience with MFA and SSO authentication, virtual desktop environments, VPN connectivity, and mobile device support for iOS and Android. Candidates must demonstrate a strong customer service mindset, excellent verbal and written communication skills, and the ability to clearly explain technical concepts to non-technical users. High attention to detail, strong documentation and follow-through skills, and the ability to handle confidential and sensitive information with professionalism and discretion are required.
Who We Are
With more than 1,000 attorneys, policy advisors, e-discovery professionals, and other business professionals across offices in California, Colorado, the District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, New York, Pennsylvania, Tennessee, Texas, West Virginia, and throughout North Carolina and South Carolina, Nelson Mullins has strong roots in the business community and an appreciation for new directions in the business world.

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