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Help Desk Analyst Jobs in Boca Raton, FL (NOW HIRING)

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

... help desk records, escalating issues when necessary. * Conduct preventative maintenance on workstations and peripherals. * Follow up with users to confirm resolution and satisfaction. * Analyze ...

ChenMed, LLC

Service Desk Manager

Miami, FL · On-site

... analysis, development, and administration of tactical initiatives within that functional area ... Oversees a centralized technical support and help desk team for a wide variety of corporate ...

TGI MAIN COMPANY

Helpdesk Tier 3

Boca Raton, FL · On-site

$80K - $90K/yr

Support end-users in a help desk and on-site environment, resolving hardware/software issues. * Configure and support client systems, including hardware, networks, and applications.

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Help Desk Analyst information

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How much do help desk analyst jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for help desk analyst in Boca Raton, FL is $22.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.34 per hour, depending on experience, location, and employer.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are the most commonly searched types of Help Desk Analyst jobs in Boca Raton, FL? The most popular types of Help Desk Analyst jobs in Boca Raton, FL are:
What are popular job titles related to Help Desk Analyst jobs in Boca Raton, FL? For Help Desk Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Boca Raton, FL look for? The top searched job categories for Help Desk Analyst jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk Analyst jobs? Cities near Boca Raton, FL with the most Help Desk Analyst job openings:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Boca Raton, FL as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 85% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 82% Physical, 6% Hybrid, and 12% Remote job distribution, with an average salary of $47,171 per year, or $22.7 per hour.
Senior Deal Desk Analyst

Senior Deal Desk Analyst

Modernizing Medicine, Inc.

Boca Raton, FL • On-site

$81K - $101K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Join the Team Modernizing Medicine

AtModMed, we're not just building software-we're reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach:we hired doctors and taught them how to code.This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you're joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

  • Consistently ranked as a Top Place to Work

  • 2025 Globee Business Awards:Gold Globee for "Technology Team of the Year"

  • 2025 Black Book Awards:Ranked #1 EHR in 11 Specialties

  • Florida Venture Forum:Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

ModMed is seeking a strategic Senior Deal Desk Analyst to serve as a key commercial partner in our high-growth environment. You will be instrumental in structuring complex deals, managing opportunities, and executing sales strategies that minimize cycle times and maximize profitability. The ideal candidate is an analytical thinker who thrives in a fast-paced setting and is eager to play a critical role in shaping ModMed's financial success.

Your Role:

Strategic Pricing & Negotiation

  • Create and advise on innovative pricing strategies and structures that fulfill clients' requirements while optimizing revenue and profitability for ModMed.

  • Drive commercial business terms negotiations with internal stakeholders (and clients as needed), coordinating the commercial, operational, and contractual aspects of deals to ensure company interests and customer needs align.

  • Perform profitability analysis to inform cross-functional decision-making and enforce pricing guidelines and approvals.

  • Identify and act as an escalation point to facilitate fast, effective approvals for non-standard deals by relevant stakeholders.

Sales Enablement & Deal Execution

  • Act as a key cross-functional partner to Sales, Finance, Customer Success, Product, and Legal in support of the sales cycle.

  • Provide real-time guidance to sales representatives regarding the proper structure of deals, standard terms, quote generation, and contract processes.

  • Manage the quote-to-revenue booking process, ensuring accurate opportunities are properly created and tracked in Salesforce for forecasting, bookings, and compensation purposes.

  • Adhere to and maintain agreed-upon deal turnaround times to keep sales velocity high.

Process Optimization & Operations

  • Conduct analysis and monitor KPIs evaluating discount trends and deal metrics.

  • Identify opportunities for automation, enhance current business rules, and implement workflow changes to optimize deal flow and minimize the sales cycle.

  • Maintain the internal Deal Desk policy and pricing repository, ensuring information is up-to-date and clearly communicated to the broader organization.

  • Mentor and support other Deal Desk team members as needed.

Skills & Requirements:

  • Bachelor's degree in Business, Finance, or a related field required.

  • 5+ years of relevant experience in Deal Desk, Finance, Accounting, Sales Operations, Contract Management, or other related sales support functions within a B2b SaaS organization required.

  • Experience working in the EHR (Electronic Health Records) industry is highly desired.

  • Hands-on experience with Salesforce, CPQ (Configure, Price, Quote), and CLM (Contract Lifecycle Management) systems is strongly preferred.

  • Advanced proficiency in Microsoft Excel and the Google Workspace suite of applications.

  • Proven ability to thrive in a fast-paced, high-growth environment; brings a responsive, high-energy, "can-do" attitude to help sales teams close business efficiently.

  • Excellent communication, analytical, leadership, and collaboration skills to effectively partner across the organization.

  • A highly organized self-starter who can manage multiple complex deals simultaneously.

  • Ability to travel occasionally as required by the business.

ModMed Benefits Highlight: At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

United States

  • Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
  • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
  • Generous Paid Time Off and Paid Parental Leave programs,
  • Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
  • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
  • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
  • Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
  • Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.

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