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Help Desk Analyst Jobs in Boca Raton, FL (NOW HIRING)

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

Celsius is hiring for this position in our Boca Raton, FL. IT Help Desk Technician Department: IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview Under ...

Celsius

IT Help Desk Technician

Boca Raton, FL

Celsius is hiring for this position in our Boca Raton, FL. IT Help Desk Technician Department: IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview Under ...

Celsius

IT Help Desk Technician

Boca Raton, FL · On-site

Celsius is hiring for this position in our Boca Raton, FL. IT Help Desk Technician Department: IT Reporting to: SVP of IT, Security and Infrastructure Location: Onsite in Boca HQ Job Overview Under ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

... help desk records, escalating issues when necessary. * Conduct preventative maintenance on workstations and peripherals. * Follow up with users to confirm resolution and satisfaction. * Analyze ...

SCCU

Service Desk Admin I

Miramar, FL

$46K - $48K/yr

Service Desk Admin I * 1 to 3 years prior experience of information technology as a technical support or helpdesk technician or customer support experience is required. Financial institution ...

SCCU

Service Desk Admin I

Hollywood, FL · On-site

$46K - $48K/yr

Service Desk Admin I * 1 to 3 years prior experience of information technology as a technical support or helpdesk technician or customer support experience is required. Financial institution ...

SCCU

Service Desk Admin I

Miramar, FL · On-site

$46K - $48K/yr

Service Desk Admin I * 1 to 3 years prior experience of information technology as a technical support or helpdesk technician or customer support experience is required. Financial institution ...

ChenMed, LLC

Service Desk Manager

Miami, FL · On-site

... analysis, development, and administration of tactical initiatives within that functional area ... Oversees a centralized technical support and help desk team for a wide variety of corporate ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Boca Raton, FL

Help Desk Analyst information

See Boca Raton, FL salary details

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How much do help desk analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for help desk analyst in Boca Raton, FL is $22.68, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.34 per hour, depending on experience, location, and employer.

What does a help desk analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by help desk analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

Is a help desk analyst an entry level job?

Help desk analyst positions are often considered entry-level roles that require basic technical knowledge, customer service skills, and familiarity with troubleshooting hardware and software. Many employers provide on-the-job training, and certifications like CompTIA A+ can enhance prospects for candidates new to the field.

What are the key skills and qualifications needed to thrive as a help desk analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are the most commonly searched types of Help Desk Analyst jobs in Boca Raton, FL? The most popular types of Help Desk Analyst jobs in Boca Raton, FL are:
What are popular job titles related to Help Desk Analyst jobs in Boca Raton, FL? For Help Desk Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Boca Raton, FL look for? The top searched job categories for Help Desk Analyst jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Help Desk Analyst jobs? Cities near Boca Raton, FL with the most Help Desk Analyst job openings:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Boca Raton, FL as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% In-person job distribution, with an average salary of $47,171 per year, or $22.7 per hour.

EMR Help Desk Specialist (Hybrid)

Empath Health

West Palm Beach, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Empath Health rating

8.2

Company rating: 8.2 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Empath Health is seeking a tech savvy and customer-service-oriented Application Support/EMR Help Desk Specialist to join our team in West Palm Beach. This position is Hybrid.
This full-time position works Monday through Friday, 8:30 a.m. - 5:00 p.m. and has an on call rotation helping ensure patients and families receive a smooth, supportive experience during an important stage of care.
What You'll Do
  • Responsible for EMR (HCHB) user support of clinical applications.
  • Respond to incoming service tickets, troubleshoot issues, and document resolutions
  • Serve as a help desk resource for staff using EMR and related clinical applications, ensuring timely and accurate problem resolution.
  • Assists with diversified projects in support of activities and operations of the EMR and Business Applications Departments

Why Join Empath Health?
  • Fair, Competitive Pay: Your work has value, and we reward it.
  • Comprehensive Benefits: Medical, dental, vision, life, and retirement with company match.
  • Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life
  • Growth That Lasts: Advance through education, training, and tuition reimbursement.
  • A Mission That Matters: Join a team built on kindness, compassion, and Full Life Care for All.

What You'll Need
  • Associate's degree or equivalent preferred.
  • Requires 1 year of experience in a help desk or patient care environment, preferably with Hospice and Home Health billing.
  • Mastery of essential general office procedures including, but not limited to: Outlook Email and Calendar.
  • Healthcare terminology and systems preferred.
  • Skilled in extracting and compiling data; able to format tables, graphs, slides, and statistical reports.
  • Experience with EMR required (Home Care Home Base preferred)

What You'll Find at Empath Health
Unified in empathy, we serve our communities through extraordinary Full Life Care for All.
Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support.
Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life.
At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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