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Epic Help Desk Analyst Jobs in Boca Raton, FL (NOW HIRING)

Stefanini

Help Desk Specialist

Weston, FL

Expands skills in own work area within an analytical/scientific method or operational process * Applies experience and skills to complete assigned work within own area of expertise * Works within ...

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

... help desk records, escalating issues when necessary. * Conduct preventative maintenance on workstations and peripherals. * Follow up with users to confirm resolution and satisfaction. * Analyze ...

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All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Boca Raton, FL

Epic Help Desk Analyst information

See Boca Raton, FL salary details

$13

$22

$33

How much do epic help desk analyst jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for epic help desk analyst in Boca Raton, FL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.53 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

How to become an Epic support analyst?

To become an Epic Help Desk Analyst, candidates typically need a background in healthcare IT, strong troubleshooting skills, and familiarity with Epic software. Earning Epic certifications and gaining experience in healthcare environments can improve job prospects and performance in this role.

Can an Epic analyst work from home?

Epic Help Desk Analysts can often work remotely, especially if the employer supports telecommuting and the analyst has the necessary technical setup, such as secure access to Epic systems and reliable internet. Remote work arrangements depend on company policies, job responsibilities, and required certifications or training. Many organizations offer flexible or remote options for support roles like Epic analysts.

Is IT hard to become an Epic analyst?

Becoming an Epic Help Desk Analyst requires technical knowledge of Epic systems, strong problem-solving skills, and often certification in Epic modules. The role involves understanding healthcare IT workflows and may require prior experience in IT support or healthcare environments.

How difficult is IT to get hired at Epic?

Getting hired as an Epic Help Desk Analyst typically requires relevant technical skills, such as knowledge of healthcare IT systems and troubleshooting, along with strong communication abilities. The hiring process often involves multiple interviews, technical assessments, and sometimes certification requirements like Epic certifications, making it competitive but attainable for qualified candidates.
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Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Boca Raton, FL as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,549 per year, or $22.9 per hour.
Systems Analyst / Help Desk Analyst

Systems Analyst / Help Desk Analyst

I S T N INC

Fort Lauderdale, FL • On-site

$20 - $30/hr

Full-time

Medical

Posted 27 days ago

Job description

We are seeking a Systems Analyst / Help Desk Analyst to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.

Responsibilities:

  • ​Being able to work on helpdesk trouble tickets and follow up on them (daily basic)
  • Troubleshooting ability
  • Active Directory and Office 365 account management (create, disabled, Password resets)
  • Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device)
  • Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etc
  • Support Microsoft Teams, Zoom, WebEx
  • Install and provisioning Windows client OS
  • Mapping Printers and Network Drives
  • Troubleshoot PC peripherals such as webcams, speaker, USB printer, etc.
  • TCP/IP knowledge to troubleshoot basic problems on LAN
  • Knowledge of VPN Configuration (OpenVPN, PPTP, etc.)
  • Maintaining IT team support documentation
  • Being able to follow instructions and collaborate with Co-workers

Qualifications:

  • Bilingual is a plus - English and Spanish Ability
  • Certifications are a Plus.
  • Desired Qualifications 3+ years’ experience in a technical support
  • Previous experience in IT, computer science, or other related fields
  • Strong problem solving and critical thinking skills
  • Ability to learn new technologies quickly
  • College Degree is a plus

Company Description

Seeking Help Dasek Analyst; Systems Analyst; Consultant;