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Epic Help Desk Analyst Jobs in Boca Raton, FL (NOW HIRING)

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

The Help Desk Technician serves as the primary point of contact for technology issues across ... analytical abilities • In-depth knowledge of computer systems and IT infrastructure, with ...

YouFit

Help Desk Technician

Deerfield Beach, FL · On-site

$19.25 - $26/hr

The Help Desk Technician serves as the primary point of contact for technology issues across ... analytical abilities • In-depth knowledge of computer systems and IT infrastructure, with ...

Stefanini

Help Desk Specialist

Weston, FL · On-site

Expands skills in own work area within an analytical/scientific method or operational process * Applies experience and skills to complete assigned work within own area of expertise * Works within ...

Techvilla Solutions

IT End User Analyst

Hallandale, FL · On-site

... IT support, help desk, desktop support, or end-user computing. * Hands-on experience with ... Strong analytical, problem-solving, and customer service skills. * Excellent verbal and written ...

Techvilla Solutions

IT End User Analyst

Miramar, FL · On-site

... IT support, help desk, desktop support, or end-user computing. * Hands-on experience with ... Strong analytical, problem-solving, and customer service skills. * Excellent verbal and written ...

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All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Boca Raton, FL

Epic Help Desk Analyst information

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How much do epic help desk analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for epic help desk analyst in Boca Raton, FL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.53 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

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For Epic Help Desk Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:

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The top searched job categories for Epic Help Desk Analyst jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Epic Help Desk Analyst jobs?

Cities near Boca Raton, FL with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Boca Raton, FL as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,549 per year, or $22.9 per hour.

Systems Analyst / Help Desk Analyst

I S T N INC

Fort Lauderdale, FL • On-site

$20 - $30/hr

Full-time

Medical

Re-posted 9 days ago

Job description

We are seeking a Systems Analyst / Help Desk Analyst to join our team! You will analyze IT problems to improve computer systems. We are looking for a smart and motivated quick learner in a fast paced IT consulting firm.

Responsibilities:

  • ​Being able to work on helpdesk trouble tickets and follow up on them (daily basic)
  • Troubleshooting ability
  • Active Directory and Office 365 account management (create, disabled, Password resets)
  • Office 365 email account requests (knowledge of ActiveSync and Exchange account setup on Mobile Device)
  • Ability to Support and troubleshoot Windows Operating System, Microsoft Office applications, and Third-party Application like java, adobe, chrome, Firefox, etc
  • Support Microsoft Teams, Zoom, WebEx
  • Install and provisioning Windows client OS
  • Mapping Printers and Network Drives
  • Troubleshoot PC peripherals such as webcams, speaker, USB printer, etc.
  • TCP/IP knowledge to troubleshoot basic problems on LAN
  • Knowledge of VPN Configuration (OpenVPN, PPTP, etc.)
  • Maintaining IT team support documentation
  • Being able to follow instructions and collaborate with Co-workers

Qualifications:

  • Bilingual is a plus - English and Spanish Ability
  • Certifications are a Plus.
  • Desired Qualifications 3+ years’ experience in a technical support
  • Previous experience in IT, computer science, or other related fields
  • Strong problem solving and critical thinking skills
  • Ability to learn new technologies quickly
  • College Degree is a plus

Company Description

Seeking Help Dasek Analyst; Systems Analyst; Consultant;