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Epic Help Desk Analyst Jobs in Boca Raton, FL (NOW HIRING)

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

This person will respond to tickets via a ticketing system, analyze the issues, isolate the ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

This person will respond to tickets via a ticketing system, analyze the issues, isolate the ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

PCC Med

Front Desk

Fort Lauderdale, FL · On-site

$15.50 - $18.25/hr

Front Desk associates are instrumental in helping patients feel at ease in the office as they ... Strong analytical and problem-solving skills. * Ability to prioritize tasks. * Ability to function ...

PCC MEDICAL HOLDINGS LLC

Front Desk

Davie, FL · On-site

$18 - $20/hr

Front Desk associates are instrumental in helping patients feel at ease in the office as they ... Strong analytical and problem-solving skills. * Ability to prioritize tasks. * Ability to function ...

Aprio

Senior Application Developer

Fort Lauderdale, FL · On-site

$91K - $126K/yr

Enters or assists users to enter Help Desk tickets, Internal Development projects and External ... reviewing applications, analyzing resumes, or assessing responses and identifying potential ...

Hotwire Communications

IT Analyst I

Fort Lauderdale, FL · On-site

$60 - $90/hr

Help ensure workstations are properly maintained by leveraging patching and software systems ... Support and expand internal IT Service Desk documentation to include lessons learned and ...

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All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Boca Raton, FL

Epic Help Desk Analyst information

See Boca Raton, FL salary details

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How much do epic help desk analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for epic help desk analyst in Boca Raton, FL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.53 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

What are popular job titles related to Epic Help Desk Analyst jobs in Boca Raton, FL?

For Epic Help Desk Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Epic Help Desk Analyst jobs in Boca Raton, FL look for?

The top searched job categories for Epic Help Desk Analyst jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Epic Help Desk Analyst jobs?

Cities near Boca Raton, FL with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Boca Raton, FL as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,549 per year, or $22.9 per hour.

Senior Network & Systems Administrator

Miami Dolphins and Hard Rock Stadium

Miami Gardens, FL • On-site

$78K - $106K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Senior Network & Systems Administrator
Department: Information Technology
Direct Supervisor: Senior Director, Information Technology
Status: Full-time
Summary:
The Senior Network & Systems Administrator is responsible for maintaining the enterprise server systems and applications including monitoring and reporting for adherence to the organization's security policies to ensure compliance. Manage help desk and monitor end user tickets with a focus on stakeholder satisfaction. Responsible for the ongoing support of all game day tasks and associated events at the facilities.
Location:
  • This is a full-time position based on-site at Hard Rock Stadium in Miami Gardens, FL.

Responsibilities:
Enterprise Infrastructure & Systems Administration
  • Administer, maintain, and optimize enterprise infrastructure, including DHCP, DNS, TCP/IP, Active Directory, Azure AD, Microsoft 365, virtualization, storage, and cloud environments.
  • Manage Active Directory, Group Policy, and Single Sign-On (SSO) platforms, including Okta.
  • Configure, deploy, administer, and support Windows Server, Linux, Windows, and macOS operating systems.
  • Maintain and administer Cisco networking infrastructure, including routing, switching, and wireless environments.
  • Manage Microsoft 365 services, including Exchange Online, Teams, OneDrive, and Azure Active Directory.
  • Design, implement, and support distributed network environments across multiple facilities.
  • Oversee VMware vSphere and other virtualization platforms to ensure optimal server performance and availability.
  • Administer enterprise storage solutions (SAN/NAS) and maintain backup and disaster recovery systems.
  • Manage JAMF Mobile Device Management (MDM) to ensure macOS devices remain compliant with organizational policies and security standards.
  • Administer NAC Solution

Security & Compliance
  • Monitor enterprise systems to ensure compliance with organizational cybersecurity standards and applicable regulatory requirements, including PCI-DSS and HIPAA, where applicable.
  • Ensure servers remain current with operating system patches, firmware updates, antivirus definitions, and security best practices.
  • Collaborate with cybersecurity teams to strengthen cloud security, identity management, and endpoint protection.
  • Participate in vulnerability remediation, disaster recovery planning, business continuity initiatives, and incident response efforts.

Operational Support
  • Monitor enterprise system health and performance to maximize uptime and reliability.
  • Execute system maintenance, upgrades, and change management procedures with minimal operational disruption.
  • Troubleshoot and resolve complex infrastructure, network, and server issues.
  • Provide infrastructure support for game day operations, concerts, Formula 1 events, tennis tournaments, and other stadium events.
  • Develop and maintain comprehensive technical documentation, including system configurations, procedures, change management records, and recovery plans.

Leadership & Service Delivery
  • Supervise and mentor the Systems Specialist and Help Desk Technician, ensuring high-quality technical support and professional development.
  • Oversee Help Desk operations, ensuring service requests are acknowledged within established service level expectations.
  • Collaborate with cross-functional departments and technology partners to deliver reliable and secure technology solutions.
  • Identify opportunities to improve infrastructure performance, automation, security, and operational efficiencies.

Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or an equivalent combination of education and experience.
  • Minimum of five (5) years of progressively responsible experience in enterprise systems administration, networking, and infrastructure support.
  • Strong experience administering:
    • Microsoft Active Directory and Group Policy
    • Azure Active Directory / Microsoft Entra ID
    • Microsoft 365 (Exchange Online, Teams, OneDrive)
    • VMware vSphere or comparable virtualization platforms
    • Windows Server and Linux environments
    • Cisco networking technologies (routing, switching, wireless)
    • Enterprise storage (SAN/NAS)
    • Identity management and Single Sign-On (Okta preferred)
  • Experience with backup, disaster recovery, and business continuity solutions.
  • Working knowledge of Layer 2 and Layer 3 networking protocols.
  • Experience supporting both Windows and macOS environments.
  • Strong analytical, troubleshooting, organizational, and documentation skills.
  • Excellent written, verbal, and interpersonal communication skills.

Featured Benefits:
  • Medical, dental, and vision insurance
  • Life insurance (including voluntary coverage for spouses and children)
  • Long term disability insurance
  • Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
  • Employee gym, subsidized lunch program, and discounts on a variety of products and services
  • 401k, paid time off (PTO), and company holidays

The Miami Dolphins, Hard Rock Stadium and South Florida Motorsports are proud to be Drug-Free Workplaces. Offers of employment are contingent on successful completion of drug and background screening and, subject to applicable law, compliance with our COVID-19 vaccination policy.
It is the policy of the Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, military status, genetic information, sexual orientation, gender identity or expression, or other status protected by applicable federal, state, or local law.

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