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Epic Help Desk Analyst Jobs in Boca Raton, FL (NOW HIRING)

SilverSky

MSSP Analyst L1

Fort Lauderdale, FL · On-site

Review support requests from within a help desk ticketing system. * Perform outbound calls to ... Analyze mail flow, routing, and internet headers. What does it take to succeed in this role?

MES Life Safety

IT Specialist

Hallandale Beach, FL · On-site

$60K - $80K/yr

Proficiency with help desk ticketing systems and remote support tools. * Strong analytical and problem-solving skills. * Excellent verbal and written communication skills with the ability to explain ...

KB Global Inc

IT Support Technician

Pompano Beach, FL · On-site

$20.25 - $27.75/hr

This person will respond to tickets via a ticketing system, analyze the issues, isolate the ... help desk experience * Strong customer service skills * High attention to detail * Ability to ...

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How much do epic help desk analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for epic help desk analyst in Boca Raton, FL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.53 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

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For Epic Help Desk Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:

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The top searched job categories for Epic Help Desk Analyst jobs in Boca Raton, FL are:

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Cities near Boca Raton, FL with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Boca Raton, FL as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,549 per year, or $22.9 per hour.

MSSP Analyst L1

SilverSky

Fort Lauderdale, FL • On-site

Full-time

Re-posted 2 days ago

Job description

Thanks for the click. We know your time is valuable so we will get right to it.
We've amassed some of the best and brightest minds in cybersecurity who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we think adding an MSSP Analyst L1 will up our cyber game.
The MSSP's role is to provide managed security services to clients, ensuring the protection and monitoring of essential resources. This includes responding to security incidents, operationalizing security tools, and achieving business risk and cloud strategy goals
What you'll be doing.
  • Provide Tier-1 support services for Exchange and Office 365 environments.
  • Resolve incidents for messaging clients over the phone in a Call Center environment and by tickets.
  • Perform basic troubleshooting for desktop, Microsoft Office, and Outlook configurations.
  • Maintain Metric goals, SLA goals, and customer satisfaction goals.
  • Support customers over the phone regarding various messaging issues.
  • Review support requests from within a help desk ticketing system.
  • Perform outbound calls to obtain additional information for troubleshooting and provide solutions to customer issues.
  • Perform initial troubleshooting and escalate to a higher tier if needed.
  • Analyze mail flow, routing, and internet headers.

What does it take to succeed in this role?
  • Friendly presence and helpful attitude.
  • Good interpersonal skills and ability to work well with others.
  • Ability to provide technical support over the phone in a professional and courteous manner.
  • Excellent written and verbal skills.
  • Attention to detail.
  • Good problem-solving skills.

What are desirables?
  • Understanding of SMTP message flow.
  • Ability to read email headers.
  • At least 2 years in college in any related field.
  • At least 1 year phone support/call center or customer service experience.
  • Strong working knowledge of common operating systems and software applications or strong aptitude to learn technical subjects.

In addition to the technical expertise, we expect respect, opinions, and thoughtful input.
How we work?
Our 3 values define how we operate internally as well as externally:
  • Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services.
  • Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way.
  • Vigilance -We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can innovate, improve, fix, transform and revolutionize, which ensures the protection, safety and success of everyone at SilverSky.

Individuals that can act intelligently and confidently without an ego will thrive.
If this sounds interesting and you are passionate about redefining how the world thinks about cybersecurity, we want to hear from you. Apply now if you are interested in learning more about how we can change the rules of engagement, together.
Work Arrangement
This is an onsite position based in the United States.
At this time, we are not hiring candidates who require visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future visa sponsorship.
About SilverSky
We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It's the human enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy. Follow us on LinkedIn and X.

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