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Epic Help Desk Analyst Jobs in Boca Raton, FL (NOW HIRING)

Mapei

IT Helpdesk Technician

Deerfield Beach, FL · On-site

... help desk records, escalating issues when necessary. * Conduct preventative maintenance on workstations and peripherals. * Follow up with users to confirm resolution and satisfaction. * Analyze ...

ChenMed, LLC

Service Desk Manager

Miami, FL · On-site

... analysis, development, and administration of tactical initiatives within that functional area ... Oversees a centralized technical support and help desk team for a wide variety of corporate ...

SGS Consulting

IS Technician - Helpdesk

West Palm Beach, FL · On-site

$19.25 - $26/hr

IS Technician - Helpdesk Duration: 6+ months contract (possibility to convert permanent) Location ... Must demonstrate strong trouble shooting, analytical, and problem-solving skills. 2. Excellent ...

SilverSky

MSSP Analyst L1

Fort Lauderdale, FL

Review support requests from within a help desk ticketing system. * Perform outbound calls to ... Analyze mail flow, routing, and internet headers. What does it take to succeed in this role?

SilverSky

MSSP Analyst L1

Fort Lauderdale, FL

Review support requests from within a help desk ticketing system. * Perform outbound calls to ... Analyze mail flow, routing, and internet headers. What does it take to succeed in this role?

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All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Boca Raton, FL

Epic Help Desk Analyst information

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How much do epic help desk analyst jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for epic help desk analyst in Boca Raton, FL is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $18.70 and $25.53 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

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For Epic Help Desk Analyst jobs in Boca Raton, FL, the most frequently searched job titles are:

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The top searched job categories for Epic Help Desk Analyst jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Epic Help Desk Analyst jobs?

Cities near Boca Raton, FL with the most Epic Help Desk Analyst job openings:

Epic Help Desk Analyst jobs near you
Infographic showing various Epic Help Desk Analyst job openings in Boca Raton, FL as of June 2026, with employment types broken down into 1% As Needed, 93% Full Time, and 6% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,549 per year, or $22.9 per hour.

Helpdesk Support (Nightshift 11PM-8AM)

VITAS Healthcare

Miramar, FL

$18.25 - $24.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

VITAS Healthcare rating

7.0

Company rating: 7.0 out of 10

Based on 114 frontline employees who took The Breakroom Quiz

40th of 242 rated social care providers

Job description

The Help Desk Analyst provides first-level technical support to computer users throughout the organization. This position is responsible for investigating, diagnosing, and resolving routine software, hardware, networking, and other computer-related issues.

Candidates must be available to work varying shifts. The specific schedule and hours for this position will be determined based on operational needs.

Essential Duties and Responsibilities

  • Answer, evaluate, and prioritize incoming requests for technical assistance received by telephone, voicemail, email, and in person.
  • Provide support to users experiencing hardware, software, networking, and other technology-related issues.
  • Gather relevant information about reported problems and guide users through diagnostic procedures to identify the source of the issue.
  • Determine whether technical problems are related to hardware components such as modems, printers, cables, telephones, or other equipment.
  • Perform problem recognition, research, isolation, resolution, and follow-up for routine user issues.
  • Escalate complex or unresolved problems to a supervisor or the appropriate technical support team.
  • Document technical issues, troubleshooting steps, and resolutions accurately and thoroughly.
  • Communicate professionally with users and provide timely updates regarding the status of their requests.

Qualifications

  • Five years of general information technology experience.
  • Three years of specific experience providing customer or technical support.
  • Ability to manage multiple assignments and priorities simultaneously.
  • Ability to communicate tactfully and professionally, both verbally and in writing, with department leaders, managers, coworkers, users, and vendors.
  • Strong problem-solving, customer service, and interpersonal skills.
  • Working knowledge of computers, internet-based systems, and automated applications.
  • Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.

Education

Bachelor's degree in Computer Science, Information Technology, or a related field from an accredited college or university, or the international equivalent, preferred.

Equal Employment Opportunity

VITAS Healthcare is an Equal Opportunity Employer and is committed to providing employment opportunities without regard to race, color, religion, sex, national origin, disability, veteran status, or any other characteristic protected by applicable law.

EOE/AA M/F/D/V

VITAS Healthcare is the nation's leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth.  As a member of the VITAS team, you'll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission.

All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard-find your purpose at VITAS today.

Benefits Include:

- Competitive compensation 
- Health, dental, vision, life and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and generous company match
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
- Affinity Program

Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends.

Choose a Career with VITAS

What VITAS Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About VITAS Healthcare

Sourced by ZipRecruiter

VITAS Healthcare, located in Miami, FL, US, is a pioneer in the American healthcare industry, specifically within the realm of hospice care and palliative services. The company began its operations in 1978 under the visionaries Hugh Westbrook and Esther Colliflower,both social workers, who identified the need for compassionate end-of-life care. Recognizing the dire need to fill the void in hospice care, they established VITAS Healthcare with the mission to provide patients experiencing end-of-life stages with high-quality care, demonstrating respect for every individual's decisions and maintaining a supportive environment for both the patients and their loved ones. A noteworthy achievement of VITAS is that it was the first organization to have its hospice program licensed in Florida prompting a nationwide shift in the way end-of-life care services were handled.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Miami, FL, US

Year founded

1978

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